Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 2 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2019
Nothing to complain about
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/11/2019
Fast and in line with my expectations
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2019
package opened, missing 1 set of TFV12 silicone gaskets, missing candy taste Banana 10ml nicotine 3ml, violet 10ml nicotine 3ml for a first order it's disappointing.
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Response from Smok-it
Hello, as we told you in a previous email, you can send us the photo corresponding to your receipt, we will make a claim with colissimo and upon receipt of your photo we will send you the missing products. We send orders in good and due form by carrier, then the routing and handling of packages with these carriers are elements that we do not control, we resort only to claims to settle the dispute. This does happen, but it's quite rare.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/11/2019
perfect, delivered quickly:)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/11/2019
Super 2 gifts in the delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/11/2019
Fast shipping..good customer service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/11/2019
Fast delivery in careful packaging. Perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/11/2019
Nothing to say.... Perfect, as always.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/11/2019
I received someone else's order... very inconvenient because I had ordered in relation to my consumption and I am going to run out of product as a result of this error.
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Response from Smok-it
Hello, indeed following your call concerning the reception of the order it turns out that there was an inversion of parcel, we immediately took charge of your problem, the return of the parcel to our expenses and a new sending of your order was programmed. Sorry for this hitch, we will do as soon as possible for the return.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/11/2019
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/11/2019
After several orders, I can only recommend smok-it: customer service is easy to reach, delivery is on time, the products are very pleasant, and there's always a little gift in the parcel. Don't hesitate to order!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/11/2019
Very good! Perfect delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/10/2019
very good . top price and delivery time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/11/2019
Large selection of products. Even the unobtainable.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/11/2019
Excellent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/11/2019
ok super
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/11/2019
SUPER
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/11/2019
ok super
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/11/2019
Great again.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/11/2019
I would recommend this site to anyone. I had a payment problem and they solved the problem directly and by being super pleasant and reassuring. I am very happy to have come across this site by chance. Thanks to the whole team.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/10/2019
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/11/2019
Really a very good site. Very good information by message. I recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/10/2019
ok super
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/10/2019
Always perfect, thank you very much
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/10/2019
Perfect order. Fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/10/2019
Very good, clean site - fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/10/2019
Top .
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/10/2019
Perfect. Thank you for your answers and the speed of delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/10/2019
Perfect. Fast delivery and a very nice attention in the parcel: a free bottle of liquid and a little Kréma candy. I thought it was great. I'll be recommending my resistors to them. What's more, the price of the resistors goes down according to the number you order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/10/2019
Hello the site is good and easy to order I ordered its arrive quickly with a satisfactory follow-up very well packaged and a taste offered with a small candy.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Fast delivery and I even had 2 little ones. I will recommend you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/10/2019
Nothing to say! I received my first order at home in Morocco in good conditions with a nice little gift.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2019
Very good delay a little longer than usual, but still reasonable, site I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/10/2019
Nickel, ordered and received in 24h. Thanks
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/10/2019
Good site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2019
Perfect but as I ordered 2 I would have liked to have 1 in one color and the other in another. But that wasn't possible .....
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
I recommend it
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
As usual, perfect!
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