Customer reviews of Smok-it

9,2 /10

Based on 3 483 published reviews

5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 2 and 5 stars

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Acheteur vérifié

Published on 02/05/2019 à 12h39 following a purchase from 28/04/2019

Fast delivery, impeccable transaction, very competitive price, I recommend this site.

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Acheteur vérifié

Published on 30/04/2019 à 23h22 following a purchase from 10/04/2019

1st opinion refused...but I haven't said everything for my order of 10/04. Lack of professionalism but rather of reactivity, despite my various requests. A damaged battery (during transport perhaps) - and don't forget the recipient's address error on the part of the site. Fortunately I know the letter carrier, who recognized my name. The battery was returned after receiving a return slip within 3 (working) days of the complaint (16/04). A replacement battery was sent under ......5 days after complaints (on 18/04) what a waste of time and trust...of professionalism and therefore of reactivity! with this waste of time, I was able to use my new box after 15 days after my initial order; picked up on 25/04 because tracked shipment and that the carrier did not want to ring at my home but asks me to recover in post office (do not forget the very accessible schedules of these post offices!). It's worth noting that people have a job, but they're not smart enough... However, it's not for lack of sending several emails and asking not to be penalized. I see I've been listened to!

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Response from Smok-it Published on 01/05/2019

Hello, yes indeed the first review was not accepted because there was inappropriate content, you accuse us of not being responsive what is more not to be professional out we reacted as soon as you contacted us about your battery deteriorated, a message from you at 10:43 on 13/04 and a first exchange from us at 11:21 the same date, On 15/04 we sent you a return slip for the damaged battery. We cannot systematically return a product following this type of dispute unless we have the assurance that the original product will be sent back to us.
As we explained to you in a previous exchange, we have no control over parcel delivery. Handling, delivery times and delivery depend on the post office, and if the letter carrier didn't want to ring your doorbell, we can't be held responsible. In fact, the only mistake we can admit is that there was an error in the address noted on the first shipment. This is called human error and we are sorry for it. Best regards.

Acheteur vérifié

Published on 30/04/2019 à 17h41 following a purchase from 26/04/2019

Fast delivery. Always well packaged. Matches order every time.

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Acheteur vérifié

Published on 28/04/2019 à 14h17 following a purchase from 24/04/2019

Very good site, very responsive

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Acheteur vérifié

Published on 27/04/2019 à 13h12 following a purchase from 20/04/2019

Received in less than 4 days, very good product thanks Smok-it

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Acheteur vérifié

Published on 25/04/2019 à 20h29 following a purchase from 11/04/2019

Very good

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Acheteur vérifié

Published on 25/04/2019 à 19h05 following a purchase from 05/04/2019

Nothing to report. All OK.

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Acheteur vérifié

Published on 25/04/2019 à 12h31 following a purchase from 07/04/2019

Quality of service doesn't deteriorate with time! And always a little gift to make you happy.

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Acheteur vérifié

Published on 20/04/2019 à 15h41 following a purchase from 12/04/2019

perfect thanks

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Acheteur vérifié

Published on 20/04/2019 à 14h19 following a purchase from 15/04/2019

Very good

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Acheteur vérifié

Published on 20/04/2019 à 12h49 following a purchase from 11/04/2019

Very good, order received on time. Site quite complete and clear.

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Acheteur vérifié

Published on 19/04/2019 à 15h22 following a purchase from 16/04/2019

I've never seen an order arrive so quickly without choosing the express mode.

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Acheteur vérifié

Published on 17/04/2019 à 18h28 following a purchase from 02/04/2019

Very good, responsive customer service!

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Acheteur vérifié

Published on 17/04/2019 à 17h46 following a purchase from 11/04/2019

Very satisfied !!!!! fast and serious

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Acheteur vérifié

Published on 15/04/2019 à 18h58 following a purchase from 11/04/2019

I love this site

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Acheteur vérifié

Published on 15/04/2019 à 14h22 following a purchase from 11/04/2019

Nothing to say. Great.

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Acheteur vérifié

Published on 13/04/2019 à 13h43 following a purchase from 25/03/2019

Excellent!

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Acheteur vérifié

Published on 11/04/2019 à 13h26 following a purchase from 04/04/2019

The order arrived very quickly and the products are of good quality.

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Acheteur vérifié

Published on 09/04/2019 à 13h52 following a purchase from 27/03/2019

Very good communication with the merchants on this site

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Acheteur vérifié

Published on 08/04/2019 à 10h05 following a purchase from 03/04/2019

very fast, perfect.

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Acheteur vérifié

Published on 07/04/2019 à 12h20 following a purchase from 31/03/2019

Nothing to say order received without problem

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Acheteur vérifié

Published on 06/04/2019 à 20h30 following a purchase from 02/04/2019

It's always perfect with smoke-it, delivery is very fast, and often a little gift in the package. I'm completely satisfied!

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Acheteur vérifié

Published on 05/04/2019 à 14h57 following a purchase from 01/04/2019

Perfect delivery. Thanks for the sweets and the aroma to try.

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Acheteur vérifié

Published on 04/04/2019 à 13h00 following a purchase from 01/04/2019

Fast and efficient,

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Acheteur vérifié

Published on 02/04/2019 à 17h24 following a purchase from 29/03/2019

Always very fast delivery.

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Acheteur vérifié

Published on 01/04/2019 à 16h31 following a purchase from 28/03/2019

Fast and friendly delivery.

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Acheteur vérifié

Published on 29/03/2019 à 21h59 following a purchase from 22/03/2019

Very satisfied with this site. Fast and efficient

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Acheteur vérifié

Published on 28/03/2019 à 18h14 following a purchase from 21/03/2019

Ras order received very quickly with a little bonus gift

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Acheteur vérifié

Published on 24/03/2019 à 18h19 following a purchase from 20/03/2019

compliance speed nothing to complain about

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Acheteur vérifié

Published on 24/03/2019 à 17h24 following a purchase from 19/03/2019

Corresponds to my expectations, excellent smoke

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Acheteur vérifié

Published on 22/03/2019 à 19h09 following a purchase from 16/03/2019

This is a site where you can find a wide variety of flavors for e-liquids.

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Acheteur vérifié

Published on 21/03/2019 à 19h02 following a purchase from 14/03/2019

My order never arrived, no commercial gesture, the person I spoke to asked me to lodge a complaint against the post office, no order tracking whatsoever.

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Response from Smok-it Published on 21/03/2019

Hello, we understand your disappointment, but as we told you your package was delivered by post colissimo letter box without counter signature and we have informed you on your tracker that this was done on 18/03, it is possible that your package has been stolen from your box we can not be responsible for a possible theft, we offer on our site a delivery point relay without additional cost against signature so that your shipment is more secure but this solution has not been retained at your confirmation of delivery.

Acheteur vérifié

Published on 19/03/2019 à 23h33 following a purchase from 11/03/2019

Very good

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Acheteur vérifié

Published on 19/03/2019 à 04h00 following a purchase from 13/03/2019

goede afhandeling van mijn bestelling

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Acheteur vérifié

Published on 18/03/2019 à 11h38 following a purchase from 11/03/2019

Very serious site. Quality and speed. Perfect

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Acheteur vérifié

Published on 16/03/2019 à 18h58 following a purchase from 12/03/2019

aaaaaaaaaaaaa

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Acheteur vérifié

Published on 16/03/2019 à 18h58 following a purchase from 09/03/2019

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Acheteur vérifié

Published on 15/03/2019 à 22h46 following a purchase from 10/03/2019

Ordered on Wednesday, received on Friday morning. Great responsiveness.

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Acheteur vérifié

Published on 14/03/2019 à 19h55 following a purchase from 11/03/2019

Excellent

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Acheteur vérifié

Published on 12/03/2019 à 15h45 following a purchase from 08/03/2019

Very good, reliable site with fast delivery.

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