Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 2 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/09/2015
Very good. Thank you
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/08/2015
Hello, I'm not satisfied with the merchandise, it doesn't work. I've sent you an e-mail but no reply, although I've always been satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/08/2015
Everything went very well, very fast delivery. Perfect for me.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/08/2015
Quality product and fast delivery. TB.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/08/2015
Another order where we are completely satisfied fast customer service super attent just my meche qu are out of stock but was notified by phone thank you also for the sample I highly recommend smok it
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/08/2015
Delivered in 24h... nothing to complain about, very good products.<br /> I recommend this site.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/08/2015
Impossible to contact them either by mail or phone, my order stagnant I think I can massoir on my 66euro. Order on 22/07
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/07/2015
Customer service does not reply to emails about our orders. Colissimo paid but no tracking number
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/07/2015
Very fast delivery and product as described.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/07/2015
We hope you will follow this product ....
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/07/2015
Hello, Yes, very satisfied with the service <br /> However, I would like to inform you that I was a customer at the store located rue lafayette Paris 9<br /> And that the staff never warned me that the store was closing its doors permanently, having purchased and deposited an electronic cigarette for repair, I am still not in possession of it. <br /> Thank you for telling me the procedure to follow to recover it.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/07/2015
(Defective product e-cigat disposable) despite my complaint by mail I have received no return <br /> Very very disappointed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/07/2015
Mega super happy received my order quickly and as a bonus got a very nice gift thank you smok it I highly recommend SMOK IT they are super and listen to their customers
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/07/2015
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/07/2015
Totally satisfied
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/07/2015
You can't give a mark of 0 otherwise I would have done it. Order placed last Sunday, shipped since Monday according to them... No parcel number associated and no return following my<br /> requests via the form and chat.<br /> Parcel not received to date and I had to buy a charger in store because delivery is so long <br /> To flee
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/06/2015
Very serious site. Fast and accurate shipping. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/06/2015
zeer vlug geleverd
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/06/2015
perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/06/2015
perfect
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2015
Product in stock on the site but not in store.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/05/2015
Error on the address given to the carrier, the parcel was addressed to Chenay instead of Chey, fortunately the letter carriers know us in the small towns.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/05/2015
Impeccable site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/05/2015
fast and free delivery. Nothing negative to say.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/05/2015
Perfect as usual. Thank you very much
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/05/2015
Hello, I placed an order on 28.04.2015 for some products. Today is 11.05.2015 and I still haven't received anything. For a delivery that was supposed to be made within 2 or 3 days, I find this very light.<br /> Greetings.<br /> Mercédés Bondet
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/05/2015
Lousy customer service because they don't answer the phone. Mixed up about a delivery I should have received today.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/05/2015
The person at the "Motte-Picquet" sales outlet was very kind and helpful.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2015
Product nikel on cons zero delivery it took 1 week to receive 4 bottles colissimo € 5, 90. A max letter would have been enough, it's a shame about the delivery, I'm disappointed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/04/2015
short
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2015
order conformed and delivered quickly
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2015
fast delivery, as expected and discount applied: perfect :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2015
quality products .<br /> fast and courteous telephone contact .<br /> ultra-fast shipping .<br /> interesting loyalty vouchers .<br /> long life to you .
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