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Rating: 2 out of 5
Until now my orders were delivered in 3 days, today 7 days and I still haven't received anything! I'm going to change the site for my orders.
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1 and 2 stars
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Rating: 1 out of 5
Promotional products supposedly available at the time of ordering, then payment validated and finally the order cancelled on the grounds of a stock error. No commercial gesture, of course.
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Response from Smok-it
Sir, we informed you that the product you had ordered was out of stock, as it was not up to date, and the manufacturer had stopped production. We offered to replace your purchase with another product, but you informed us that you wanted a refund, so we cancelled the order at your request, as you only wanted this product.
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Rating: 1 out of 5
I still haven't received my order, even though I was contacted after the product I ordered was out of stock, in order to offer me a solution, and still nothing after 10 days and, above all, no more news.
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Rating: 1 out of 5
Order placed on 05/09/2022 and still nothing received. I have not received any email to follow up on my order. I wrote an email a few days ago which went unanswered. This is the first time I've ordered and I'm quite disappointed. On other sites, I have always received my order within 2 days.
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Response from Smok-it
Hello, your order is waiting for you at the relay point you have selected.
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Rating: 1 out of 5
I took the trouble to contact before ordering not to lose time in the end could not use my order ... explanations over the phone serte but no e order anyway ...
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Response from Smok-it
Hello, your order was delivered on Saturday, September 3, for shipments in delivery in 24H we have the option chronopost it was not validated at the time of your order, it was therefore left in standard shipping delivery within 2 to days.
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Rating: 1 out of 5
still haven't received my parcel in 5 days
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Rating: 2 out of 5
Order preparation time much longer than indicated on the site and no response from customer service despite my message. It's getting to be a lot.
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Rating: 1 out of 5
Order still not received
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Response from Smok-it
Madam, your order was delivered on 29/07/2022.
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Rating: 1 out of 5
ordered on 19/07/2022 and here we are on 27/07/2022 I still haven't received anything? IMPOSSIBLE to contact the smok-it site INADMISSIBLE
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Response from Smok-it
Hello, we are questioning our carrier to find out where your package is, in fact more than 5 days without there is no tracking on the routing that is not normal, we will have news no later than tomorrow late morning, we have several support to contact us as the mobile, a landline, an email address contact and facebook, if during a call you can not get us on the mobile for example, you can leave a message to which we respond systematically.
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Rating: 2 out of 5
Still nothing after 8 days. They called me to change the color of the electronic cigarette because the one I ordered on the website was no longer available. I ended up with a golden cigarette... I ordered the original blue one from a competitor (already received, in 3 days) and will send back my smok-it package upon receipt (if I ever receive it). I will stay with the competitor for my next orders.
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Rating: 2 out of 5
no reply to an email sent, very slow and overpriced delivery
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Response from Smok-it
We have sent you an email to provide you with the tracking number for the shipment following your message, it is obvious that for a Pyrex on order, shipping costs are expensive, for your information shipping costs are free from a purchase of 70 euros for your destination.
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Rating: 1 out of 5
Order never received!
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Response from Smok-it
Hello, your order was dispatched on Monday 18 July.
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Rating: 1 out of 5
I still haven't received my order
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Rating: 2 out of 5
Order placed on 4/7. Credit card debited on 6/7. 7/7, no order tracking info. Contacted the same day via the website. Response on 8/7: due to a change in the order acceptance system, my order had not been processed.
I had to ask for my order to be taken into account.
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I had to ask for my order to be taken into account.
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Rating: 2 out of 5
order incomplete but I was warned
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Response from Smok-it
Hello, the remainder of your order is leaving today.
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Rating: 1 out of 5
problem with shipping, but little information. i'm particularly disappointed.
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Response from Smok-it
Sir, we understand your disappointment, according to the information provided to us by the carrier there was a misdirection on the delivery of your package, unfortunately this can happen, everything is done to ensure that it is delivered as soon as possible.
A
Rating: 1 out of 5
Well its will in France after 5 days! So bad!
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Response from Smok-it
You placed an order on 03/20 it left on 03/21, it arrived in Norway and has been held by customs since 03/25, the deadlines for your country are 5 to 8 working days unless customs holds the package.
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Rating: 2 out of 5
I was contacted by e-mail, after payment, to inform me that the Nitecore Q2 charger was no longer in stock. However, they replaced it with an equivalent item (the i2 from the same brand).
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Response from Smok-it
Hello, Thank you for sharing your experience. Indeed, we do our best to keep our stock tracking as up to date as possible. And if an error occurs, we do our best to satisfy you! We hope to see you soon on our site!
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Rating: 2 out of 5
1 week later, my package still hasn't shipped. 2 simple cigarette liquids. No mail from the site, nothing. You wait like a donkey.
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Response from Smok-it
Hello, we sent you an e-mail yesterday about the status of your order, which is now being shipped. Your order was placed 5 days ago (including Saturday/Sunday), not 1 week ago, and is now in the hands of the carrier.
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Rating: 1 out of 5
very disappointed i placed my order 48h later i was informed that the product was out of stock i would not recommend this site
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Response from Smok-it
You placed an order on 22/02 at 21H and we informed you on 23/02 at 9H that the product in question was defective, this leads us to an information delay of 12H and not 48H, it was in stock but not in good condition, our professionalism led us to inform you as soon as possible of the situation of your order.
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Rating: 2 out of 5
Site not kept up to date. As a result, the order was not completed. I put one star because they were quick to warn me and the second because the refund was made shortly afterwards.
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Rating: 1 out of 5
Order placed on February 6 and still not received
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Response from Smok-it
Your order was delivered on 15/02, but due to an incident, it took longer than usual. Unfortunately, this can happen, and once the parcel has been handed over to the carrier, it undergoes several operations, such as sorting by machine or manually, and distribution by the delivery person. We assure you that such delays are exceptional.
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Rating: 2 out of 5
The voopoo doesn't work very well
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Rating: 1 out of 5
I did not receive my order
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Rating: 1 out of 5
Very long delivery (5 days) and no communication
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Response from Smok-it
Your order was placed on 31/12 in the afternoon, due to the end of the year the carriers were not working that day, so it was taken care of on Monday 03/01, the flow of orders having been very important at the end of the year this has caused a delay in the delivery of packages, unfortunately this has fallen on your package, and despite all our efforts on exceptional periods we can not deliver 100% of orders in 48H. Yours faithfully
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Rating: 1 out of 5
I ordered 10 bottles. My account has been debited but the product is no longer available. So I was given a voucher which I don't know what to do with. I contacted customer service who told me to send an e-mail. Still no answer. Please help
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Rating: 1 out of 5
I have placed an order. My account is debited and then I get an email: product unavailable. I'd like a refund but no reply from smok-it.
Now I have a voucher for over 150€ for a store that no longer carries the item I use.
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Now I have a voucher for over 150€ for a store that no longer carries the item I use.
Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Rating: 1 out of 5
One product is missing Please check
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Response from Smok-it
Hello, indeed the freezy grapes is missing, this product is out of stock, would you like another liquid to replace it?
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Rating: 1 out of 5
Order not yet received
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Response from Smok-it
Hello, when you click on the tracking of your shipment there is the following message: Your shipment could not be delivered, it will be made available at the post office. You can also choose a re-delivery date of your choice. You will need to contact your post office to find out what happened to your shipment that day.
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Rating: 1 out of 5
I still haven't received my order!
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Response from Smok-it
Hello, your order is scheduled for delivery today, with black friday carriers have been clogged with packages so deliveries have taken a little delay on the routing. Best regards.
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Rating: 1 out of 5
received the wrong part
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Rating: 1 out of 5
Still haven't received anything and the mail tracking doesn't work.
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Response from Smok-it
Hello, your order was delivered on 14/10 the tracking was not available due to the failure of a website host which was under maintenance, the packages once given to the carrier can be delivered in 24H or 96H, it depends on the region. Unfortunately, routing is a parameter we can't control.
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Rating: 2 out of 5
Unfortunately, despite their reasonable prices, the logistics are far from up to scratch!
It's up to me to find a more efficient site that respects its customers.
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It's up to me to find a more efficient site that respects its customers.
Response from Smok-it
Sir, we do not understand your comment, we have had no feedback from you on a possible logistical problem and a lack of respect for you.
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Rating: 1 out of 5
My last order delivery not top Order placed Sunday evening received Friday !!!! Too bad...... because usually order on Tuesday and receive on Thursday !!!!'
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Response from Smok-it
Depending on the region, deliveries can be made in 24H or 96H. This is a parameter we can't do anything about, as lead times vary at certain times of the year, such as back-to-school, Christmas and summer vacations.
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Rating: 1 out of 5
Order never returned No customer service
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Response from Smok-it
Sir, your order has been delivered to your home letter box information given by the carrier, you have selected this method of delivery which is without countersignature unfortunately we can not be responsible for the security of your mailbox, we offer delivery options countersignature with relay parcels or chronopost which guarantees a more secure delivery.
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Rating: 1 out of 5
Delivery always late. 2 orders for shipment in 3 days. Result 9 days and 5 days
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Response from Smok-it
The site indicates 48H to 72H, packages can be delivered in 24H or 72H it depends on the carrier orders once sent are subject to the vagaries of routing due to the fact of road transport, sorting and distribution on some region that is longer than others.
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Rating: 1 out of 5
To avoid preferably. Service after sale lamentable. They cash sending and after if there is a problem demerde you whereas I am customer with them since several years but good.
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Rating: 1 out of 5
I HAVE NOT RECEIVED MY ORDER
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Response from Smok-it
Hello, your order was delivered on Thursday 29/07, the parcels once given to the carrier we have no more posibility to make accelerate the sending, indeed on big period like the end of year or period éstivale it happens that some sending undergo delays. Yours faithfully
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Rating: 1 out of 5
Very disappointed Ordered 5 liquids in stock Received only 2 In addition, insufficient postage so I had to pay 3.62 € on delivery in addition to postage already paid at the order. No response to date from customer service following my email.
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Response from Smok-it
Hello, we understand your disappointment and following your inconvenience we have added an extra vial to the remainder of your order. Please accept our apologies. Yours faithfully
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Rating: 1 out of 5
Package still not received!
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Response from Smok-it
Hello, your order was delivered on Monday 26/07, there was a delay due to a blockage in customs of the product you had ordered.