Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Very disappointed order placed on 06July21 And still not delivered and you sell the delivery under two to three days it's a shame to make fun of people like that I really do not recommend smokit to other customers I am very dissatisfied
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Response from Smok-it
Sir, your order was placed on 07/07 at the end of the day and not on 06/07, so it was taken into account on 08/07, the time announced on the site of 2 to 3 days is for information only, we can't guarantee 100% of the time, the delivery of the parcels being done by the carrier and not by us, we can't influence the time, there are deliveries made in 24H as in 96H, the history of your shipment informs us that it was scheduled for today but your address was inaccessible according to the carrier.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
Company that collects payments, cancels the order without warning, no longer responds to emails or phone calls. My refund request, which was supposed to take 48 hours, is still pending after 15 days. No comment
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Response from Smok-it
Sir, we notified you by e-mail on the same day as your order to let you know that the liquids you ordered were no longer available. We immediately cancelled the bank transaction so that you would not be debited, we have checked the transactions for that day and it turns out that we did not receive the funds for your order due to the cancellation, If you have been debited, please send us the proof of debit by e-mail to our contact mailbox. We will make enquiries with our bank, we will reply to your e-mail. You left a last message dated 12/05 and we have replied to you, but for the telephone we have been cut off by ORANGE for 1 week, so for the moment we can only reply by e-mail.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/05/2021
Hello, I have not received the entire order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/05/2021
Order still not received and no parcel number
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Response from Smok-it
Hello, your order left on 05/05, the tracking number does not yet appear on the database because sometimes the carrier does not scan the package as soon as it is handed over for distribution, unfortunately the delivery is made by a carrier service provider and once the package has been handed over we no longer have the power to speed up shipments, but we can confirm that it has been sent.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/04/2021
A hyper hyper long delivery time, time expressed on the site not respected. End of adventure
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Response from Smok-it
Sir, as we told you the time indicated on the site is an average generally found it may be that orders are delivered in 24 hours as in 1 week all depends on the carrier, the packages once given the routing is a service that we do not do ourselves, following your complaint we have opened an investigation with our provider to identify the problem, we regret the end of adventure with us and are sorry for this unexpected.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/04/2021
Medium unable to prepare an order
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
Not the right product received I ordered an e-liquid product in 70/30 VG/PG and not a 50/50 as I received. See the e-mail of 13.04.2021 to which you still haven't replied...!
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Response from Smok-it
Sir, we haven't replied to you because we didn't receive your message, indeed on the product sheet it is indicated that the liquid is in 70/30 whereas the photo shows it in 50/50, however if the liquid doesn't suit you you can return it to us if it hasn't been opened and we will refund you in full or we can make an exchange for a liquid of your choice even if its value is higher than your purchase. Sincerely.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/03/2021
No realistic description of the item "made in China" at 10 euros (previously sold for 3 times more, incomprehensible), instantly broke down. I contacted the store by phone and was told "you've bought a 10 euro item, don't expect anything special". 10 euros is an hour's work at minimum wage, and even at 10 euros, you can expect an item to work, otherwise you don't sell it. So I ask for a refund, I have to pay for the return, which they don't offer me even though their item doesn't work (so they could have offered me a free voucher, but you're a pigeonhole in a Parisian boutique), and in shipping costs alone I've paid more than the price of the item. Instead of refunding me, they're giving me a credit note, even though I took the trouble to write a handwritten explanatory letter after my phone call, but they didn't take it into account. A horror. Never again. And I want my money back, I don't want any credit!
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Response from Smok-it
Madam, you have purchased a basic product that does not necessarily correspond to your needs and is defective because the load did not hold, this happens the after-sales service has taken care of your request for return and as you asked us you did not want a return in exchange for the product but a refund which in this case the return is at your expense, In view of your comment, you apparently have a grudge against Parisian retailers, and you don't like the conditions for returning products. We're sorry, but these are our conditions, but a credit note has been generated to cancel the sale of the returned product (accounting obligation), and as you requested in your letter, this sum will be reimbursed on the credit card transaction you made.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/03/2021
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
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Response from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/02/2021
very bad bottle of 50 ml pierced very disappointed not your soap
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Response from Smok-it
Sir, you've reported a problem with a pierced bottle without contacting us first. We can't take action if we don't know what the problem is, and especially without a photo to back up your claims about the bottle in question.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Order placed on January 5 not received on the tracking it is indicated that the package was not taken care of by the post office.
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Response from Smok-it
Sir, we have just checked the history of your shipment and it is notified that it arrived today to be distributed during the day, your order was placed on Friday 5th at the end of the day and was therefore taken into account and sent on Monday 8th (no shipment on Saturday and Sunday), after which there is the delivery time which is 2 to 4 days or even longer if there are weather disruptions.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/01/2021
Order still not received after 8 days
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Response from Smok-it
Sir, your order has been delivered to the carrier since 02/02, unfortunately the routing is an element that we do not control, a complaint has been filed with the carrier so that the delivery is made as soon as possible. Sincerely.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/01/2021
an etoile for the delivery I pay to receive it more quickly... I received them late and the deliveryman asks me to come 10 kilometers from my home because it is late... it's just inadmissible ... I told him that I can not then a battle begins.. threats on his part he tells me he's going to note me absent ... in the end he came but it's just aberrant to pay for a delivery and be asked to move ... after the level of the site at the top thank you for the small gift
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/01/2021
Order partially received without any information about the rest of the order, after contacting the site, product unavailable, therefore request for refund.
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Response from Smok-it
Sir, as we announced in our e-mail, the delivery was made more quickly than expected and we did not have time to warn you before your delivery of the missing item. Out of professional conscience, the item ordered was leaking, which is why we decided not to send it. We are not the manufacturer of this liquid and it can happen that liquids leak and our responsibility is to check beforehand.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
Item never received. Customer service informs me that there's nothing they can do and that I should have opted for delivery to a relay point rather than by Colissimo. Not bad for a first on this site!
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Response from Smok-it
Sir, the Colissimo carrier has informed us that your parcel has been delivered to a letterbox without a countersignature as you requested. We cannot be held responsible for parcels being stolen from recipients' letterboxes, as this is a time of year that generates a lot of disputes on this subject, which is why we have informed you that you have the option of having your parcel delivered to a parcel relay, which in this case requires a countersignature when the parcel is handed over.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
The expiry date is not indicated on the bottles. Following this remark, I was told that I could return the products, but the return costs would be my responsibility. This is the first time I've had to deal with such poor after-sales service.
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Response from Smok-it
Sir, the date on the vials is a dluo date and not an expiration date (DLC), we have confirmed that the product is safe and perfectly vapable, and that if you had any doubts about the product you could return them to us, once received we would issue a credit note following this return.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
Order not received...
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Response from Smok-it
Sir, we informed you by e-mail on the same day that your order was blocked due to the leakage of the last article we had in stock. 7 days later you contacted us to find out about the progress of the order, following which we sent you an e-mail re-explaining the situation. Following this return you decided to cancel the order and obtain a refund, which we did as soon as we had your confirmation.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/12/2020
Delivery takes too long and when 1 problem occurs you do not make any commercial gesture.
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Response from Smok-it
Sir, for your last but one order you placed your order on Monday evening 30/11, it was sent on 01/12 and you were delivered on 03/12, if you want deliveries in 24H we advise you to select the mode of transport chronopost, for the commercial gesture of your last order we validated you the fact of changing your products by others what you did even if the products which you selected were more expensive we took the difference of 3.50 for us, in terms of commercial gesture we don't see what you want more, we're not philanthropists.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/11/2020
Order arrived late
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Response from Smok-it
We're sorry for the delay, unfortunately the delivery times were lengthened during the confinement period which started on 28/10, the carriers having been overwhelmed with parcels were not able to honor all deliveries within a reasonable time, once the parcel is handed over to the carrier we can do nothing more, moreover the holiday also slowed down the delivery.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/11/2020
They should check their products before putting them on sale, only to send me an e-mail saying we're sorry but when preparing your order we noticed that this one was faulty, but you can choose something else, but of course! they refunded me on my PayPal but I have to wait because the payment is pending and not yet on my CB it's been 7 days!What a lack of professionalism I vape for 8 years and this is the first time I encounter such a problem, I had to order this ato elsewhere and therefore paid and advance money, no compensation from them, you can see the state of mind of this shop, of course I will not be shy to advertise them on social networks.
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Response from Smok-it
Sir, our professionalism leads us to control the products before sending them, that's what we did, unfortunately we cannot control 10000 references every day, in a warehouse every day there are comings and goings, following this problem we alerted you of this disappointment, Your order was validated on the evening of 19/11 and the cancellation and request for refund on the morning of 20/11. Now your purchase was made by Paypal, we can't be responsible for Paypal's refund conditions.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/11/2020
You put on sale products that you do not have in stock, refund me!
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Response from Smok-it
Sir, we informed you that the product you ordered was available but not in the right rate you requested, the stock we have but not in the right declination, stock errors happen, you do not want a different rate we understand and do not worry you will be refunded the amount of your order. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/11/2020
"2/3 day delivery" more than a week's wait, let's go over it because of the covid. i had ordered 3 flavours, one of them wasn't the right one, but a different flavour doesn't bother me just that it was 3mg nicotine instead of 20mg so GOOD that's a problem. i know i could have sent it back but considering how long i waited to receive it...
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Response from Smok-it
Madam, we have just checked your order, and it turns out that the vial you received in 3mg is a gift, and not a liquid in exchange for the fruizee spring break, in fact the latter was not sent to you because on the product sheet we indicated that it was 18mg nicotine salt but in fact this product is 18mg standard, following this error, a credit will be generated on your account.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/11/2020
very disappointed, I received my 3 packs in 10mg nicotine when I had ordered in 20mg.
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Response from Smok-it
Hello, we are sorry for this error, we can make you the exchange, we send you a return coupon colissimo to return us the products not conform. Cordially.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/11/2020
Too bad we can't give 0 because it's everything my order at smoke it deserves, pitiful service Order made on Thursday with delivery by chronopost before 1pm, received the order a week later when indicated on the site delivery 48 to 72h, the first two days the order did not move I sent a message no response forced to call on Monday to know that my order was still not gone no excuses nothing normal what I am assured that my order will leave the same day number of chronopost to support but again bullshit I call back Tuesday not pleasant person on the phone who blames chronopost, my order really left that Tuesday evening no respect for customers first and last order chee them site to flee!!
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Response from Smok-it
Madam, we understand your disappointment but we assure you that the order was indeed given to the carrier on Monday and not Tuesday, with the influx of orders carriers have more difficulty than usual to meet deadlines, following that we must respond to all requests by phone or mail due to delays generated, the person who spoke to you on the phone was wrong to get upset but with the current period it may happen that the exchanges are a little abrupt and for that we apologize. Sorry not to see you again and good vape.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/09/2020
7 days after receiving my package, the entire bottle (50ml) spilled into my kitchen, it's my fault I should have taken a picture of the bottle (which was slightly oozing) upon receipt of the package, today it's too late ... 6 bottles ordered, I could have opened it in 4 months, but who cares ...
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Response from Smok-it
Madam, as we mentioned in your call, it is up to you to check the order once it has been received. If there was a defect on delivery, you should have informed us within 24 hours, with a photo of the defect, as we cannot take into account a problem encountered more than 2 days after delivery.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/09/2020
I ordered 3 pirex 5ml for cleito 120 but received 3 pirex 4ml instead.
Not serious.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
Order made September 13 The site and very good but We are September 25 still nothing. I harass every day my postié since September 16 he tells me he has not my letters I intended to change electronic cigarette (REF resistance increasingly rare to find.) I will not take it from you You say thank you to the post office I will go in store
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Response from Smok-it
Sir, we've had a reply from the post office indicating that your shipment is pending at the Toulouse l'Ormeau post office. For faster, more secure shipments, we have chronopost, with whom you can place your orders in 24 hours.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/09/2020
order still not collected
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Response from Smok-it
Hello, your order was placed on Friday 18th in the late morning, on Saturday and Sunday orders are not processed and are sent from Monday, which has been done, to date it is being routed. Sincerely.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/09/2020
I still haven't received my order
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Response from Smok-it
Your order is on its way, so far nothing abnormal concerning the delay the post office informs that the shipments are made on a period of 2 to 5 working days from the date of delivery of the package.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2020
I placed my order on August 18, it is now August 30 and I still have not received my order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I haven't received my order yet, please reply. Thank you.
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Response from Smok-it
Hello, checking the routing of your shipment, the parcel was delivered on 27/08.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I have received nothing
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Response from Smok-it
Hello, your order left on 21/08, it is currently being shipped. Once the parcel has been handed over to the carrier, there is nothing we can do. Delivery times vary between 2 and 6 days. If your order is urgent, we use the chronopost method of transport, which guarantees a 24-hour delivery time. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2020
The products are excellent and delivery was very quick.
However, I'm not satisfied with the delivery price. In fact, I paid more for delivery because it's outside France (Switzerland), so the price for international delivery is quite normal up to now, but on delivery to my home I was charged another 25€ on top of the delivery, which is already about 16€. Over €41 in delivery charges is unacceptable, especially as it's written "nul par" for the extra €25. The product is too expensive. Too bad
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Response from Smok-it
Madam, your country requires a customs declaration for shipments from abroad, the 25 euros you mention are customs fees related to the import of products, it is not a sum that we ask, to note that your purchase to benefit from a price HT and not subject to the French VAT of 20%, it is indicated on the site in the general conditions of sale heading modality of delivery the following sentence " Any order delivered outside mainland France may be subject to local taxes, customs duties and BLOCKAGE, octroi de mer and customs clearance fees upon delivery. You are responsible for paying these charges.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/07/2020
Bottle put in bulk in an envelope Imagine as arrived the products with the device of delivery not tender with the parcels imagine the envelopes Attention certain products are more in stock But they sell them all the same that generates a credit Marketing method a little dubious
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Response from Smok-it
Sir, we're sorry that your delivery didn't go well, but whether it's in a parcel or a bubble envelope, we have the same problem with certain shipments. In fact, it all depends on the deliveryman or the sorting center. Concerning the missing products, we didn't send the products because the date of dluo was no longer up to date, so that's why we offered you a credit note or a product exchange.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/07/2020
Order cancelled because out of 5 bottles ordered 3 were pierced
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Response from Smok-it
Sir, the cancellation was made at your request, we offered to send you 2 of the 5 bottles and reimburse you for the other 3, which you refused.
As we pointed out to you, the problem came from the bottling process: the bottles were not pierced, just badly resealed, which led to a leak. The manufacturing process for a bottle is not our responsibility, and we are not responsible for any shortcomings on the part of the manufacturers.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/07/2020
Delivery too long
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/06/2020
Package not received on time
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Response from Smok-it
Hello, the time announced on the site is an indicative time and is respected in 95% of shipments. If your order is urgent, you can use Chronopost, which can deliver in 48 hours.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/06/2020
2 items broken, including a box that wouldn't even switch on
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Response from Smok-it
We understand your disappointment, but unfortunately these things happen, we can not control before sending the products, a box that does not turn on when commissioned that rarely happens, we offered the return of products and a refund will be made upon receipt.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/06/2020
The order arrived a week and a half later and I had paid for delivery within 3 days at 4.90. Finally I was given a credit note, I wouldn't recommend the store again, so it was ruined. And when I asked them if we couldn't find another solution, I was told, "We're already nice enough to give you a credit note.
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Response from Smok-it
We understand your dissatisfaction, but once the parcel has been handed over to the carrier our action remains very limited, in fact our deliveries are generally made in 3 days max, it happens that others are longer depending on the carrier's parcel processing flow at the time of delivery, To this end, we have offered you a refund of postage costs by means of a credit note. We did this as a commercial gesture, without your asking us to do so, but it didn't suit you, and unfortunately we can't do any better.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/06/2020
Material not and no longer available?
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Response from Smok-it
We alerted you to the unavailability of the requested color and resistance values, and following your request we cancelled the order and refunded your money.
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