Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Hello, we understand your disappointment with the delay, but at the moment it's very difficult with the post office. That's why we've introduced the chronopost solution since the beginning of April, which guarantees delivery within 48 hours.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/05/2020
A credit note that obliges you to take back an order and therefore pay shipping costs is really not cool at all. I think it's an average idea.
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Response from Smok-it
Hello, for your information, shipping is free from 29.90 euros, you have accumulated 4.4 euros in loyalty points to date and with code 010620 you have a 10% discount on the entire site.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/06/2020
Order placed on 7/06, here we are on 10/06 after sending an email I learn that it is still not shipped without any explanation or excuse. Add to this a delay of easily a week before receiving the collissimo, so it takes 15 days to receive an order. This is the last time for me!
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Response from Smok-it
Sir, your order was placed on the 7th, which was a Sunday and therefore could not be dispatched the same day. As a result, it could only be processed from Monday 8th, and with the heavy flow of orders over the weekend, your order was dispatched on Wednesday 10th in the morning. You state that the delivery time is 15 days, whereas we sent it that day.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/06/2020
I paid for express delivery, but I still haven't received my parcel, thank you! Hi
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Response from Smok-it
Sir, due to the current situation concerning covid, express delivery may not be possible within 24 hours in certain regions. Your order left on Thursday 04/06 and there is no Saturday delivery, so it has been postponed to Monday.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/05/2020
still haven't received my order it's been over 72h plus i paid for express delivery i'm disappointed!
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Response from Smok-it
Hello, you place an order on Friday in the late afternoon and as it is stipulated on the site any order placed before 12 noon leaves the same day, but you placed it after this time, so the processing and shipment has been postponed to Monday, as we have clearly indicated on the site deadlines do not include Saturday and Sunday.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/05/2020
Parcel received on time but in a simple followed letter, result one of the vials is pierced half emptied in the package.
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Response from Smok-it
Hello, the fact that the shipment was made by registered mail has no impact on a leaking vial, in your case it's a bottling problem in the factory, the shipment would have been in cardboard box you would have had the same disappointment, following that we send you a new bottle.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/04/2020
Hello, the cigarette I ordered does not charge.
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Response from Smok-it
Hello, your product has a charging fault, this concerns the after-sales service, we have sent you an e-mail about this.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/04/2020
I will only give one star. I find it disgraceful to send an e-mail to tell me that my parcel has been dispatched and then wait 5 hours to tell me that a product is missing. Worst of all, they give me a credit note worth less than the product I paid for but which I won't get. I asked for a direct refund. One thing's for sure, I'll never order from them again!
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Response from Smok-it
Hello, we warned you because the last vial in stock was leaking, the credit in question is 11.61 in fact you had 10% promo code on your entire order and therefore on the product that was not sent which is 12.90 excluding 10% discount, with the discount that you paid 12.90 - 1.29 = 11.61, so you are reimbursed just what you paid. Now if you want your money back, there's no problem, you've made the request and it's been taken into account.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/04/2020
Nothing received to date !!!!
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Response from Smok-it
Hello, your delivery is scheduled for Monday 27/04.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/04/2020
Delivery time not respected at all, I ordered 4 times on 2 other cam sites and the product was delivered the next day or even 3 days later. Now, it's been 3 days, and still no tracking number, no news... I contacted support and got a very brief reply of just a few words that didn't really explain the situation. I understand that with this health crisis it's harder, but in this case, warn the customer of a possible delay and don't leave him waiting with nothing... at least that's what I was taught in business management / and sales a few years ago.
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Response from Smok-it
Hello, you sent us a message at 19:48, our team being understaffed we can not respond to all messages in a timely manner, and you will understand that at present they are very numerous, we told you this morning at 9:56 that your order was leaving today, The situation, as you must know, is complicated when it comes to delivery times, and allow me to express my doubts about a delivery time of less than 3 days for Belgium for standard shipment, excluding chronopost, UPS or other express carriers. Delivery times of 2 to 3 days are for metropolitan France as a general rule, but this is an average delivery time (excluding periods of confinement), and is not guaranteed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/04/2020
Item ordered on March 8 and never received. However, I ordered items from nearby boutiques and received them on Thursday. Their only response, wait but my credit card has been debited. I want my money back as soon as possible. I think I've been cheated and lost the amount on my credit card.
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Response from Smok-it
Hello, sir, we have already explained during our previous exchanges that your order has been sent, it is normal that your credit card is debited otherwise there would have been no sale at that time, we are not thieves as you imply in your message, a claim with the carrier has been initiated today, if it confirms the loss of the package then we will proceed with the cancellation of the sale and refund you.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2019
package opened, missing 1 set of TFV12 silicone gaskets, missing candy taste Banana 10ml nicotine 3ml, violet 10ml nicotine 3ml for a first order it's disappointing.
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Response from Smok-it
Hello, as we told you in a previous email, you can send us the photo corresponding to your receipt, we will make a claim with colissimo and upon receipt of your photo we will send you the missing products. We send orders in good and due form by carrier, then the routing and handling of packages with these carriers are elements that we do not control, we resort only to claims to settle the dispute. This does happen, but it's quite rare.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/11/2019
I received someone else's order... very inconvenient because I had ordered in relation to my consumption and I am going to run out of product as a result of this error.
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Response from Smok-it
Hello, indeed following your call concerning the reception of the order it turns out that there was an inversion of parcel, we immediately took charge of your problem, the return of the parcel to our expenses and a new sending of your order was programmed. Sorry for this hitch, we will do as soon as possible for the return.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/09/2019
A parcel damaged by the post office, so smoke it is not responsible, 5 vials less credited; so far so good.
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Response from Smok-it
Hello, a package arriving damaged is due to the fact that the carrier has mishandled your package, we can not be responsible, nevertheless you have reported a missing 5 products and on your good faith without first requesting an investigation with colissimo we have credited you a credit for the value of the 5 missing vials, we would like to point out that out of 26 orders you have placed this is the first time this has happened.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/08/2019
I placed an order at the beginning of August and they sent me an email saying that the last part was broken and that they would receive it on the 19th. So far, so good, but I should have received it within a fairly short timeframe. The person called me at home where he said he was sending it and that the part would arrive today, but still nothing. I'm very dissatisfied and I'd like them to send it to me as soon as possible because waiting just for an order at 5 euros or so is starting to take a long time. Thank you for rectifying the matter again.....
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Response from Smok-it
Hello, sir, we took the liberty of calling you at home in order to resolve this problem of insult, we are a merchant on the WEB since 2013 and we have never had to manage this type of exchange, we understand your discontent following the announced delay of the provision of your product, but when you have goods blocked in customs it lengthens the delays, our products come from China it is an obligatory passage, nevertheless your pyrex leaves today 28/08 and should be delivered to you at the latest Friday 30/08. Cordially.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/08/2019
Package never received, claim pending, loss of time insured damage...
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Response from Smok-it
If this happens to you often, as you told us on the phone, we advise you in the future to request delivery at a parcel relay or post office, as we suggest on the site.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/07/2019
No response to messages
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Response from Smok-it
Hello, madam, we reply to messages but at the moment with the vacations we're short-staffed and we're behind with our replies. However, if your request is urgent we have a telephone number mentioned on the site.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/06/2019
No news about the parcel I ordered.
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Response from Smok-it
Hello, your order has been validated on Sunday, it has been taken into account the next day and has been shipped Tuesday late in the day, due to a delay on the entry of tracking numbers we will communicate this Wednesday in the afternoon. Sincerely
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/05/2019
These are the wrong models
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Response from Smok-it
Hello, you have ordered pyrex for the pen 22 vape in 2ml, these pyrex do not fit on the pen plus vape which is in 4ml, this was well mentioned on the product sheet on our site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2019
I received the order today but 3 of 4 falcons spilled about 1/4 of its contents on the trip... the package smelled very good on delivery... too bad! Everything was soaked!
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Response from Smok-it
Hello, we've taken note of your feedback. Our bottles are inspected before any order is dispatched, precisely to make sure they're not leaking. However, as soon as we hand them over to the carrier, we don't check the handling of the package, because if the package falls or is thrown around, as can unfortunately happen, the bottles' seal may be less effective.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/04/2019
1st opinion refused...but I haven't said everything for my order of 10/04. Lack of professionalism but rather of reactivity, despite my various requests. A damaged battery (during transport perhaps) - and don't forget the recipient's address error on the part of the site. Fortunately I know the letter carrier, who recognized my name. The battery was returned after receiving a return slip within 3 (working) days of the complaint (16/04). A replacement battery was sent under ......5 days after complaints (on 18/04) what a waste of time and trust...of professionalism and therefore of reactivity! with this waste of time, I was able to use my new box after 15 days after my initial order; picked up on 25/04 because tracked shipment and that the carrier did not want to ring at my home but asks me to recover in post office (do not forget the very accessible schedules of these post offices!). It's worth noting that people have a job, but they're not smart enough... However, it's not for lack of sending several emails and asking not to be penalized. I see I've been listened to!
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Response from Smok-it
Hello, yes indeed the first review was not accepted because there was inappropriate content, you accuse us of not being responsive what is more not to be professional out we reacted as soon as you contacted us about your battery deteriorated, a message from you at 10:43 on 13/04 and a first exchange from us at 11:21 the same date, On 15/04 we sent you a return slip for the damaged battery. We cannot systematically return a product following this type of dispute unless we have the assurance that the original product will be sent back to us.
As we explained to you in a previous exchange, we have no control over parcel delivery. Handling, delivery times and delivery depend on the post office, and if the letter carrier didn't want to ring your doorbell, we can't be held responsible. In fact, the only mistake we can admit is that there was an error in the address noted on the first shipment. This is called human error and we are sorry for it. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/03/2019
My order never arrived, no commercial gesture, the person I spoke to asked me to lodge a complaint against the post office, no order tracking whatsoever.
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Response from Smok-it
Hello, we understand your disappointment, but as we told you your package was delivered by post colissimo letter box without counter signature and we have informed you on your tracker that this was done on 18/03, it is possible that your package has been stolen from your box we can not be responsible for a possible theft, we offer on our site a delivery point relay without additional cost against signature so that your shipment is more secure but this solution has not been retained at your confirmation of delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/02/2019
I did not receive a duplicate item. Instead, I received similar items with different characteristics and colors, without a word of explanation or any attempt to contact the seller beforehand about an out-of-stock situation, for example.
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Response from Smok-it
Hello, we have contacted you by phone following your message, we do not understand what happened to your order, we can be reached at 0142728156. The products are all in stock in the colors you requested, thank you for your feedback. Thank you for your feedback.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/01/2019
Average...The parcel number doesn't work so we can't track it...And several bottles leaked in the envelope...Result two bottles half empty and product everywhere...!!
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Response from Smok-it
Hello, we're sorry for your inconvenience, please send us a photo of the state of your delivery with the vials in question on our box [email protected] in order to notify our supplier and on the next order we'll send you one more, this happens very rarely with this type of vial and unfortunately we can't check the vials one by one.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2018
more than a week to tell me that the product ordered is no longer available and surprised to see that what I buy does not meet my expectations
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Response from Smok-it
Hello, we understand your disappointment, it took a long time because we were looking for a solution to find the right item at the right rate and the importer told us that he did not maintain the reference in 6mg, we offered you 3mg with no obligation to change on our part, if it did not suit you we would have refunded the sale.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/10/2018
I ordered 6 liquids at 3mg and received 5 at 3mg and 1 at 6mg. Shipping a little long
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2018
Normal
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/09/2018
Their website is full of errors on the product descriptions. They indicate some liquids in 50/50 and when I receive them it's actually 20/80 . When I inform them of the problem, there's nothing wrong with them. The e-mail replies are surprising. First and last order with themw
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Response from Smok-it
You alerted us to the fact that these liquids didn't have the same PG/VG ratio on the site as those you received, so we granted you a return at our expense, we couldn't do any better. For information, we had indicated 50/50 and you got them in 30/70 and not 20/80.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/07/2018
Second item sent did not correspond to my needs. After a return and on the basis of an advice message from the seller and a referral to a reference, the Tank ordered is still unsuitable. Too much time wasted.
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Response from Smok-it
Hello, sir, in our previous e-mail we told you that the pyrex you should buy is the pyrex for the tfv8 X Baby, but you bought the pyrex for the TFV8 big baby, we specify on our data sheets the compatibility of the pyrex linked to the model of the tank, if you don't read correctly what is written, we can't do any better. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/05/2018
Hello I sent an email to complain about the order but in return an email telling me that it was not possible On the two liquids one was opened and opened the answer made is that if it had been opened the liquid would have flowed and well no no drips but still there was well one opened there person to say checked 30 bottles and not one of them was open, bad luck for me, but I'm very disappointed for a first order, and even more disappointed by the response. I was planning to order this liquid regularly, which is a shame for me and for you, because it means fewer sales.
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Response from Smok-it
Hello, as we have already explained the vials are not open, however it is possible that some vials are not the same level, they are 60ml vials in total capacity but they are filled to 50ml to add a nicotine booster 10ml if you wish. In our stock there are vials filled to 51 or 52 ml or 49 but that's not our fault, if you take a sample of 40 bottles you're bound to find some in the batch that aren't all at the same level, the same applies to water bottles for example.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Following my order, 3 bottles I love pop corn received all 3 expired of 10 months and with the telephone a man not at all sympathetic, I can only put a bad note. It's a pity because before these problems I was happy with this site.
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Response from Smok-it
Madam, as we were unable to explain to you, the double labeling on the bottles to hide a date of dluo pass is not a practice that we do, the importer of these liquids has recognized his error, we offered you the return of what was delivered to you at our expense for an exchange with a compliant date, something you refuse to do, we can not do better, and sorry for this inconvenience.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/02/2018
Disappointed because the product received does not conform to the order and is defective.
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Response from Smok-it
Hello, we apologize for the problem encountered, indeed there was an error of color for your battery that we received well in return, for the defective part it is an element which can arrive we cannot unfortunately test all the products which we receive one by one, but for your sending in the good color we will test your battery to ensure us of the correct operation.
Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/02/2018
cold reception in the store, no research into the customer's needs, I wouldn't go back.
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Response from Smok-it
Hello, we do not understand your comment, in fact you came to the store to pick up your product bought on the net so your purchase was already validated, you went with your ID to withdraw your order, if you had questions to ask us after your purchase our team was at your disposal to answer them.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/02/2018
Following my order and as presented on the photo of this one I expected to receive 5 resistance TFV8 but surprise I receive only one, in short apart from that the delivery times are reasonable
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Response from Smok-it
Hello, the photo shows the product in a box of 3 and not 5, but we point out that they are sold individually, you can imagine that 5.90 for 5 or 3 resistors is not possible, it is not even our purchase price.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/01/2018
I didn't receive my parcel so it was a bad experience.
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Response from Smok-it
Hello, according to your shipment history, the post office delivered your order to your mailbox on 22/01. If this is not the case, please contact your post office to find out why it was not delivered.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/01/2018
No information after payment.
Delivery too long.
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Response from Smok-it
Hello, after payment you were notified by email with a link to track the shipment of your order. Then the delivery time of the post office is an element that we can not control, in fact the post office can deliver you in 24/48h or within 5 days after our shipment, all this varies depending on the region of destination.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2017
My order arrived 6 weeks later, in 2 packages. The first package was empty. The packaging had been opened (customs? post? other?). Basically, I received a shredded envelope with 5 samples of an aroma so bad for my taste that I threw them away. The 2nd arrived 1 week later. It would be nice if delays were announced at the time of ordering, and not when payment has been made and a "reasonable" delay has already passed.
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Response from Smok-it
Hello, we agree with you about the delay, you should know that liquids or materials coming from abroad go through the French customs, it happens very often especially at the end of the year that there are controls, in the case of your liquids we had a delay of 2 weeks because of a control, this unfortunately we can not predict, For the first shipment, you did not make any reservation or refused the parcel due to its poor condition. Following the missing item, we opened an investigation in order to obtain compensation.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2017
Delivery time far too long. I had a problem with my product, the person on the phone was no help.
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Response from Smok-it
Hello, unfortunately we do not control the delivery made by the post office, in period of December the deadlines are lengthened considering the strong demand, concerning your call for an explanation on your product we are sorry that this one could not be of any help to you, however you can contact us via the mail box [email protected] if your problem persists.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/11/2017
Very slow shipping
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/10/2017
Order received 10 days after ordering.
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