Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1, 3, 4 and 5 stars

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V
Valerie T.
Rating: 5 out of 5
following a purchase from 05/02/2024
Perfect
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Christophe F.
Rating: 5 out of 5
following a purchase from 06/02/2024
A company that listens to its customers and, above all, is a good advisor!
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Olivier H.
Rating: 5 out of 5
following a purchase from 31/01/2024
Fast navigation and delivery on the site and by post (parcel). Very satisfied with smok-it.
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Jane L.
Rating: 5 out of 5
following a purchase from 30/01/2024
Perfect I am delighted
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Mélanie P.
Rating: 5 out of 5
following a purchase from 29/01/2024
Very satisfied. Excellent website.
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Olivier H.
Rating: 5 out of 5
following a purchase from 29/01/2024
Fast navigation on the site to find my product maily quid tabac blond, fast processing of my order, and next-day delivery. No need to contact after-sales service, very satisfied with smok it and my order.
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Annette B.
Rating: 5 out of 5
following a purchase from 27/01/2024
impeccable
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Olivier C.
Rating: 5 out of 5
following a purchase from 29/01/2024
Very good
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Raphael N.
Rating: 5 out of 5
following a purchase from 28/01/2024
Never any problems. Fast and affordable
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Aaron A.
Rating: 5 out of 5
following a purchase from 27/01/2024
Thank you perfect
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Patrick G.
Rating: 5 out of 5
following a purchase from 27/01/2024
Prima service snelle levering
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Jessica D.
Rating: 5 out of 5
following a purchase from 14/01/2024
Perfect! Everything corresponds to my expectations.
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Olivier H.
Rating: 5 out of 5
following a purchase from 24/01/2024
Fast navigation and very quick processing of my order on the site. Next day delivery by colissimo. I'm very satisfied. No need to contact the service.
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Miklos S.
Rating: 5 out of 5
following a purchase from 16/01/2024
nagyszerű
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Response from Smok-it
Thank you for your review !
O
Olivier H.
Rating: 4 out of 5
following a purchase from 11/01/2024
Fast navigation on the site, fast delivery, problem with the non-existent address on the tracked envelope is due to the post office. No need to contact the sav.Satisfied in general.
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Response from Smok-it
Thank you Olivier for your opinion! Have a nice day!
M
Maud M.
Rating: 5 out of 5
following a purchase from 11/01/2024
Great as usual, your deliveries are so fast! Thank you so much!
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Response from Smok-it
Thank you Maud, that warms our hearts! See you soon on the site!
B
Bruno B.
Rating: 5 out of 5
following a purchase from 14/01/2024
It's a pity, though, that I sometimes receive units of products when I order multiples of products corresponding to the supplier's packaging. To put it more clearly: deliver me 12 (or 10) products in their box of 12 (or 10)!
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Response from Smok-it
Thank you Bruno for your opinion! As we come to the unit products, we can not afford to leave in original boxes from suppliers, but we make sure to put them in pouches! But we'd like to thank you for sharing your opinion with us. Very good vape to you!
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Lionel N.
Rating: 5 out of 5
following a purchase from 04/01/2024
....
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Response from Smok-it
Thank you!
M
Martijn V.
Rating: 5 out of 5
following a purchase from 10/01/2024
good shop i'm very happy with the products
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Response from Smok-it
Thank you for your review !!! See you soon !
M
Melahrinidis C.
Rating: 3 out of 5
following a purchase from 04/01/2024
your deliveryman has a problem, it's already two orders that they pass in the mailbox while I'm home (they do not ring) note that the package ordered is much larger than the slot of my mailbox, but despite this, they still passed in compressing the package they have to pull their ears to tell them to 'SOUND" before dropping the package in the mailbox!
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Response from Smok-it
Your shipment was delivered by the BPOST letter carrier. We advise you to check with him so that this does not happen again.
G
Geoffrey L.
Rating: 5 out of 5
following a purchase from 09/01/2024
Super fast
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Margaux B.
Rating: 5 out of 5
following a purchase from 29/12/2023
Very good
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We-Print B.
Rating: 5 out of 5
following a purchase from 04/01/2024
TOP service!
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Pascal G.
Rating: 4 out of 5
following a purchase from 02/01/2024
Very good packaging
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Gregory C.
Rating: 4 out of 5
following a purchase from 30/12/2023
Always well served, well informed! In short, a competent team!
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Luc G.
Rating: 5 out of 5
following a purchase from 21/12/2023
Easy website. Fast shipping
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Olivier H.
Rating: 5 out of 5
following a purchase from 28/12/2023
Fast navigation on the site to find my liquid and fast delivery. no need to contact customer service. very satisfied with my order and ultra fast delivery, i recommend the smok-it site.
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Dennis D.
Rating: 5 out of 5
following a purchase from 26/12/2023
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Jean-Luc P.
Rating: 5 out of 5
following a purchase from 15/12/2023
great service, site to recommend
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Qasim A.
Rating: 5 out of 5
following a purchase from 13/12/2023
Super super
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Jane L.
Rating: 5 out of 5
following a purchase from 22/12/2023
Never ever disappointed. Super friendly team. Thanks again.
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Jean-Luc P.
Rating: 5 out of 5
following a purchase from 19/12/2023
as always, impeccable service
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Olivier H.
Rating: 5 out of 5
following a purchase from 19/12/2023
Fast navigation on the site to find the liquid, very fast delivery, no need to contact customer service. Overall satisfied with smok-it, which I recommend.
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Aude D.
Rating: 5 out of 5
following a purchase from 06/12/2023
Fast and neat. Impeccable service! We recommend it!
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Jacques R.
Rating: 5 out of 5
following a purchase from 13/12/2023
Snelle levering
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Perig M.
Rating: 5 out of 5
following a purchase from 11/12/2023
All right!
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Olivier H.
Rating: 4 out of 5
following a purchase from 10/12/2023
Fast navigation on the site to find my liquid, fast delivery, no need to contact customer service, satisfied with my order, which met my expectations.
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Graziella S.
Rating: 5 out of 5
following a purchase from 07/12/2023
Just perfect
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Christophe F.
Rating: 5 out of 5
following a purchase from 08/12/2023
Very good, impeccable service, careful and attentive. I recommend it!
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Response from Smok-it
Thank you Christophe for your opinion! Have a great evening and enjoy your vape!
I
Isabelle C.
Rating: 1 out of 5
following a purchase from 10/10/2023
The chargers worked for 7-10 days. As Smok-it mentioned to me in their email "if you're not happy, don't order from us again" So, they lost a customer
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Response from Smok-it
Madam, you are misrepresenting what we are saying. In fact, according to you, you feel you have been scammed on our site and we have advised you in this case not to order any more, because scamming and dissatisfaction are not the same thing.
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