Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/09/2023
Impeccable and fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/09/2023
Fast delivery, compliant products, very responsive seller, thank you!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/08/2023
Top as always
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2023
Fast navigation on the smok it website, slow time to process my request, but fast delivery. No need to contact customer service, my order met my expectations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/09/2023
WELL WELL
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/09/2023
Happy customer from belgium
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
Unfortunately they made a mistake in the delivery address so the package was returned to sender. I have received nothing. I've contacted them but no answer yet. I'm disappointed, it usually goes well.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/08/2023
Very fast navigation on the site to find my product, very short time to receive my order, I did not need to contact the service. Order compliant.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/08/2023
Fast navigation and processing of my request, and the order was compliant. I didn't need to contact the service department.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/08/2023
Always impeccable
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/08/2023
TOP service!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/08/2023
Easy navigation and product search. Choice and reasonable prices with a cumulative points system offering discounts on future orders...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/08/2023
Fast and compliant
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/08/2023
Fast navigation on the site to find my favourite product, fast delivery and very satisfied with my order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/08/2023
Ras sans pb
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Perfect delivery as expected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/08/2023
Fine
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/08/2023
Sorry, I'm not happy with my package because I have a total of 10 blister packs, or 40 refills that are not chlorophyll despite the packaging and have a white tip. It's not the first time this has happened! I would like to have 10 new cartridges that are really chlorophyll please! And a commercial gesture wouldn't go amiss! Plus they all leak!!! I expect a quick return I'm running out of refills. thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
OK.....
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/08/2023
very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/07/2023
Top as always!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/07/2023
Compliant
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/07/2023
Fast navigation on the site to find my liquid and fast delivery. Order in conformity.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/07/2023
Many thanks to the sales clerk at avenue de la motte picquet Paris 15
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/07/2023
Fast navigation on the smok it website, quick turnaround time to receive my tracked letter. No need to contact customer service, order conforms to my expectations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
EVERYTHING WAS PERFECT
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
tjrs très bien,je suis client depuis plusieurs années,et service tjrs impeccable,je recommande vivement ce site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
Quick navigation on the site to order, fast delivery times. No need to call customer service. Order conforms well.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
even though I was at home waiting for the parcel, they didn't ring the bell and put the parcel in the letterbox! regarding the online tracking of the parcel, there's work to be done on that front! otherwise, I received my orders fine,, thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
I recommend safe and efficient
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/07/2023
I found an old clearomizer unobtainable Aspire a very correct price and delivery was super fast. Thank you!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/07/2023
Delivery far too long (almost 10 days)
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Response from Smok-it
It's true that the delay is long, but unfortunately this can happen during the summer months. Once the parcels have been handed over to the carriers, delivery depends on how busy they are, but we've just checked that it took 8 days, not 10.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
Very good, satisfied!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Great products, very good value for money, I highly recommend them.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Top quality fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Order received promptly! Top service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
Fast navigation on the smok it site, slow time to receive the tracked letter, but that's because of the post office. No need to contact customer service, order conforms to my expectations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
As always perfect service and delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Perfect as always
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