Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 3, 4 and 5 stars

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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/09/2021
Fast and efficient well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/09/2021
Good products at affordable prices. Very responsive, my order was processed very quickly. Possibility of picking up the order in store.
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Response from Smok-it
Hello Yves, thank you for your message. We're delighted that we were able to satisfy you to the best of our ability! We take a special interest!
Have a good afternoon.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/09/2021
Reliable, professional site
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Response from Smok-it
Good evening Valérie, Thank you for your comment, we're always trying to make navigation more userfriendly, and we're glad you can count on us!
Have a pleasant evening
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/09/2021
Top express delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/09/2021
Always fast and the products are very good
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Response from Smok-it
Good evening Jean-Michel, Thank you for your message, we're delighted that you're satisfied with our service!
Have a pleasant evening!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Fast delivery
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Response from Smok-it
Good evening Jean-Marie, Thank you for your comment! We strive to meet deadlines, we are happy to succeed and that you see it!
Have a pleasant evening
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
fast, trouble-free delivery
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Response from Smok-it
Hi Séverine, Thanks for your comment! Have a nice evening!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/09/2021
Nickel, on-time delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/09/2021
Very well designed site.
Fast and accurate delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
Not bad, but order tracking is a bit complicated!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/09/2021
No' problem finding my product quickly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
I'll only give the fifth star when the packaging is more environmentally friendly (and the parcel less over-boarded with adhesive tape). For the rest, it's perfect!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
An order cashed but the product is out of stock! No refund offered...
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Response from Smok-it
Sir, we informed you of a stock error on the product you ordered and offered to replace it, at no time did we force you to accept our proposal. If you wanted a refund, all you had to do was let us know and we would have done so without any problem.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/09/2021
perfect and fast
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/09/2021
My last order delivery not top Order placed Sunday evening received Friday !!!! Too bad...... because usually order on Tuesday and receive on Thursday !!!!'
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Response from Smok-it
Depending on the region, deliveries can be made in 24H or 96H. This is a parameter we can't do anything about, as lead times vary at certain times of the year, such as back-to-school, Christmas and summer vacations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/09/2021
Fast delivery, very well packaged products.
Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/09/2021
As always fast delivery good prices and good quality products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/09/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/08/2021
Top service!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
The request for notification arrived 2 days before I received the parcel!... So I'm informing you of a problem with my long-awaited cigarette: the voopoo find that I rushed to try out but alas, after fitting it according to the instructions, no response from the battery! I tried to charge it, but the light was green, so I tried to understand why it wasn't responding to me - the light wasn't there!...? Reopening with a huge leak of liquid After cleaning, no more result! I'm obliged to ask you to take it back to try a new promotion, which I hope will give me greater satisfaction!!!...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/08/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/08/2021
fast shipping
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/08/2021
Always fast delivery, superbly packaged parcel. No little card so I don't know who to thank? Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/08/2021
The site is very easy to navigate, delivery is fast and the products are perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/08/2021
Well-built site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/08/2021
perfect as usual
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/08/2021
received perfectly as always
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/08/2021
Ras compliant products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/08/2021
received my order quickly
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/08/2021
True to your reputation, excellent service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Almost perfect, thank you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
As always perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
Fast delivery, I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/08/2021
thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/08/2021
Very fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/08/2021
electronic cigarette as advertised, easy navigation on the site, very good transaction, package received quickly.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/08/2021
Quality products, fast delivery, careful packaging, in short, I recommend it!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/08/2021
Order never returned No customer service
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Response from Smok-it
Sir, your order has been delivered to your home letter box information given by the carrier, you have selected this method of delivery which is without countersignature unfortunately we can not be responsible for the security of your mailbox, we offer delivery options countersignature with relay parcels or chronopost which guarantees a more secure delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/08/2021
Perfect, reliable
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