Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Taking into account the quick order like sending only when I ask for colissimo, it often arrives in tracked letter but overall good
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Response from Smok-it
Hello Olivier,
Thank you for taking the time to share your feedback.
We are glad that the preparation of your order generally satisfies you. We also take into account your remark regarding the shipping method to further improve your experience on Smok-it.
The Smok-it team
N
noreddine K.
Rating: 4 out of 5
following a purchase from 12/01/2026
the battery was not working
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Response from Smok-it
Hello Noreddine,
Thank you for taking the time to share your feedback. We are sorry to hear that the battery was not working as expected. Please feel free to contact us directly so we can help you resolve this issue. Your satisfaction is our priority and we hope to provide you with a solution quickly.
Best regards,
The Smok-it team
K
Karol W.
Rating: 4 out of 5
following a purchase from 27/11/2025
Delivery time is quite long, for the size of the package
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Alexandre H.
Rating: 4 out of 5
following a purchase from 28/10/2025
Available products and compliant Packaging: airtight bags, rigid cardboard, craft paper. Delivery times: normal 3 days.
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Response from Smok-it
Hello Alexandre,
We sincerely thank you for your positive feedback regarding our site "Smok-it". We are delighted that our products and packaging met your expectations and we hope to see you again soon among our customers. Please feel free to share your suggestions to further improve your experience.
P
Pablo J.
Rating: 4 out of 5
following a purchase from 14/08/2025
Good experience for a first order, fast shipping to Belgium!
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Response from Smok-it
Hello Pablo,
Thank you for your positive feedback and we are delighted to hear that your first order went well. We take pride in ensuring fast shipping, especially to Belgium. Please feel free to reach out to us for your future orders, we will be happy to serve you again!
Best regards,
The Smok-it team
B
Bertrand J.
Rating: 4 out of 5
following a purchase from 17/05/2025
effective, see you soon
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Response from Smok-it
Hello Bertrand,
Thank you very much for your positive feedback! We are delighted that you found our site effective. Please feel free to come back soon, we will be happy to welcome you again.
Best regards,
The Smok-it team
M
Mathieu A.
Rating: 3 out of 5
following a purchase from 30/04/2025
Products generally available, very competitive prices. However, shipping times tend to get longer and longer.
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Response from Smok-it
Hello Mathieu,
Thank you for your feedback and your rating. We are delighted that you appreciate the availability of our products and our competitive prices. We take your comment regarding shipping times into account and are actively working to improve them. Your satisfaction is our priority, and your feedback is valuable to us.
Looking forward to serving you again!
The Smok-it team
C
Carlo F.
Rating: 4 out of 5
following a purchase from 09/03/2025
Delivery could be faster.
I
Ivan W.
Rating: 3 out of 5
following a purchase from 07/02/2025
deliveries always take a long time...
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Karol W.
Rating: 3 out of 5
following a purchase from 27/01/2025
Little long delivery time
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Erik V.
Rating: 4 out of 5
following a purchase from 13/01/2025
Too bad it wasn't sent at noon the next day as advertised, it was the day after.
Otherwise it's perfect.
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Response from Smok-it
Hello Erik, Thank you very much for your review of order 44974 dated 13-01-2025! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
O
OMAR K.
Rating: 1 out of 5
following a purchase from 09/01/2025
It is 6 hours after placing the order that I am told, we are sorry your order is canceled, product X is out of stock!!!!
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Response from Smok-it
We searched for the product in question before we were certain that it was out of stock. As we reacted quickly, we did not refund the amount but cancelled the transaction. Unfortunately, this can happen with products that are no longer sold and whose manufacturers don't keep up with wholesalers' accessory requirements.
O
Olivier H.
Rating: 4 out of 5
following a purchase from 18/12/2024
Fast navigation on the site to find my liquid, fast delivery by recorded delivery when I had requested colissimo.no need to contact the after-sales service Very good all the same I recommend
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Response from Smok-it
Hello Olivier, Thank you very much for your review of order 44751 dated 18-12-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
J
Jean-Pierre S.
Rating: 4 out of 5
following a purchase from 10/12/2024
well
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Response from Smok-it
Hello Jean-Pierre, Thank you very much for your review of order 44687 dated 10-12-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
J
J S.
Rating: 4 out of 5
following a purchase from 23/11/2024
Very good and easy to use
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Response from Smok-it
Hello J, Thank you very much for your feedback following your order 44496 from 23-11-2024 ! We are delighted that you took the time to share your experience with us. Your support is essential, and knowing that you can find what you are looking for in our store to help you in your journey encourages us to continue our efforts to offer you the best products and services. You can also find us on social media: Facebook: SmokitEcigarette Instagram: @smokitofficial YouTube: smokitvideos Thank you again for your trust and see you soon!
B
boumedienne L.
Rating: 4 out of 5
following a purchase from 17/11/2024
fine
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Response from Smok-it
Hello boumedienne, Thank you very much for your review of order 44446 dated 17-11-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
J
Jean-Pierre S.
Rating: 4 out of 5
following a purchase from 18/11/2024
Simple, practical, reliable
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Response from Smok-it
Hello Jean-Pierre, Thank you very much for your review of order 44453 dated 18-11-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
M
martine R.
Rating: 4 out of 5
following a purchase from 25/10/2024
Well received
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Response from Smok-it
Hello martine, Thank you very much for your review of order 44214 dated 25-10-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
V
VALERIE T.
Rating: 1 out of 5
following a purchase from 30/10/2024
Product unavailable despite being in stock
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Response from Smok-it
As we told you, this is the result of a stock error. We manage over 10,000 items in our catalog and unfortunately this item slipped through our net.
T
TREGON D.
Rating: 4 out of 5
following a purchase from 29/09/2024
Simple, fast, efficient
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Response from Smok-it
Hello TREGON, Thank you very much for your review of order 43963 dated 29-09-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
O
Olivier H.
Rating: 4 out of 5
following a purchase from 19/09/2024
Fast navigation on the site, fast processing of my order and fast delivery by recorded delivery. No need to contact customer service.
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Response from Smok-it
Hello Olivier, Thank you very much for your review of order 43852 dated 19-09-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. On our website, we offer you : The fastest shipping possible! New products added regularly to surprise you A loyalty program that pays off with every purchase A team dedicated to providing you with the best vaping experience Find us on social networks: Facebook: SmokitEcigarette Instagram: smokitofficial YouTube : @smokitvideos Thank you again for your trust, and see you soon!
R
Raphaëlle J.
Rating: 1 out of 5
following a purchase from 07/09/2024
I received the wrong order: I received the small orchard but not fresh!
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Response from Smok-it
hello, we are sorry for this error, we propose to send you fresh nicotine booster to mix with your products without freshness, or to take back the not fresh and to send you back the products in fresh version. Thank you for your feedback.
O
Olivier H.
Rating: 3 out of 5
following a purchase from 13/09/2024
Average, a decent experience but some services need to be improved. long time for my request to be taken into account, delivery in three days, but good.
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Response from Smok-it
We mention on the site delivery of 48 to 72H excluding Sunday, you ordered on 13/9 delivered on 17/9, there is nothing abnormal.
Y
Yann C.
Rating: 1 out of 5
following a purchase from 13/08/2024
High price, shipping delay therefore significant delivery delay. No excuse from customer service, and I'm waiting to see the condition of the package when I receive it... I'll never go back.
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Emmanuelle P.
Rating: 3 out of 5
following a purchase from 14/07/2024
Delivery times far too long. I placed my order on a Monday and the parcel was only delivered on Friday. I didn't receive my order until the following Monday.
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Romain C.
Rating: 1 out of 5
following a purchase from 10/07/2024
Order takes a long time to leave, no real follow-up
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Response from Smok-it
hello, your order was placed on the evening of the 10th and left on the morning of Friday the 12th. Once the shipment has been handed over to the carrier, we have no control over delivery times, as we are located close to Olympic facilities, we are subject to delivery delays.
O
Olivier H.
Rating: 3 out of 5
following a purchase from 17/06/2024
Fast navigation on the site to find my neutral blond tobacco flavour liquid, slow processing of my request (I had to call smok-it again to get them to send me the order.) No need to contact customer service. Fast delivery all in one day.
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Erik D.
Rating: 3 out of 5
following a purchase from 31/05/2024
The nicotine dosages were not respected. My 10mg products were delivered in 20mg. If Smok it doesn't have the products, don't display them when ordering.
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Olivier H.
Rating: 4 out of 5
following a purchase from 06/06/2024
Fast navigation on the site to find the product Fast delivery despite the fact that I had requested a parcel and it arrived as a tracked letter Good overall
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Ivan W.
Rating: 3 out of 5
following a purchase from 15/05/2024
delivery takes a long time...
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Erik D.
Rating: 4 out of 5
following a purchase from 05/05/2024
The order was processed in two stages, as half the products were not available. Customer service offered to change the nicotine dosage (20mg instead of 10mg). A pity.
Delivery on time, however.
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Olivier H.
Rating: 4 out of 5
following a purchase from 11/04/2024
Good, no problems to report. Fast navigation on the site, slow delivery due to the post office, but satisfied.
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Gildas F.
Rating: 4 out of 5
following a purchase from 05/04/2024
ras :)
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David L.
Rating: 4 out of 5
following a purchase from 04/04/2024
no worries, very good site, smooth and efficient delivery
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domingos M.
Rating: 4 out of 5
following a purchase from 11/04/2024
Order received only on 19/04 !!!!!!
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Sylvette B.
Rating: 4 out of 5
following a purchase from 07/04/2024
Delivery too long.
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Jean-Michel B.
Rating: 4 out of 5
following a purchase from 24/03/2024
O.K.
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Julie D.
Rating: 3 out of 5
following a purchase from 21/03/2024
The site is serious and I received the vapes quickly but the vapes have the taste of burning very quickly, they are of poor quality. It's not the site's fault.
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Virginie D.
Rating: 4 out of 5
following a purchase from 04/03/2024
I received the products intact despite the poor condition of the packaging. A plastic pouch is perhaps not the ideal packaging.
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Agnes C.
Rating: 1 out of 5
following a purchase from 07/03/2024
I'm still waiting for my order and news about my order !!!???
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Response from Smok-it
Hello, we called you today to inform you that the manufacturer is out of stock on the liquid ordered, we have no precise date for a new supply, a message by email was also sent to you today to know if you wanted another liquid as a replacement.
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