Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
Full order this time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2020
I paid for express delivery, but I still haven't received my parcel, thank you! Hi
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Response from Smok-it
Sir, due to the current situation concerning covid, express delivery may not be possible within 24 hours in certain regions. Your order left on Thursday 04/06 and there is no Saturday delivery, so it has been postponed to Monday.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
all ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2020
Correct packaging, well packed product.
Small downside: apart from the covid, the time taken to receive parcels is too long.
But overall good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
easily accessible and simple to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
I haven't received my order yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
well
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2020
still haven't received my order it's been over 72h plus i paid for express delivery i'm disappointed!
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Response from Smok-it
Hello, you place an order on Friday in the late afternoon and as it is stipulated on the site any order placed before 12 noon leaves the same day, but you placed it after this time, so the processing and shipment has been postponed to Monday, as we have clearly indicated on the site deadlines do not include Saturday and Sunday.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2020
A little disappointed, as I would have liked to know that some eliquids were not available.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2020
Good for you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2020
Package received after 3 weeks there is the health crisis too but good .. I recommend the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Sites very easy to use, it's very easy to find what you're looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
I easily found what I was looking for at a reasonable price.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2020
Hello, the cigarette I ordered does not charge.
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Response from Smok-it
Hello, your product has a charging fault, this concerns the after-sales service, we have sent you an e-mail about this.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2020
I will only give one star. I find it disgraceful to send an e-mail to tell me that my parcel has been dispatched and then wait 5 hours to tell me that a product is missing. Worst of all, they give me a credit note worth less than the product I paid for but which I won't get. I asked for a direct refund. One thing's for sure, I'll never order from them again!
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Response from Smok-it
Hello, we warned you because the last vial in stock was leaking, the credit in question is 11.61 in fact you had 10% promo code on your entire order and therefore on the product that was not sent which is 12.90 excluding 10% discount, with the discount that you paid 12.90 - 1.29 = 11.61, so you are reimbursed just what you paid. Now if you want your money back, there's no problem, you've made the request and it's been taken into account.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
bonjour, the site is not bad, it offers good products, the ergonomics are correct, and so is the tracking of orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Excellent choice of products, good and fast communication via the Facebook page. Fast deliveries, even abroad. There was a small error in the products received, rectified in the next order. I'd definitely recommend!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2020
Nothing received to date !!!!
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Response from Smok-it
Hello, your delivery is scheduled for Monday 27/04.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
Fast delivery despite the circumstances,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
A missing eliquid and an error on another product. A solution had to be found.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2020
Item ordered on March 8 and never received. However, I ordered items from nearby boutiques and received them on Thursday. Their only response, wait but my credit card has been debited. I want my money back as soon as possible. I think I've been cheated and lost the amount on my credit card.
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Response from Smok-it
Hello, sir, we have already explained during our previous exchanges that your order has been sent, it is normal that your credit card is debited otherwise there would have been no sale at that time, we are not thieves as you imply in your message, a claim with the carrier has been initiated today, if it confirms the loss of the package then we will proceed with the cancellation of the sale and refund you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
A little disappointed with the "perfume". I had ordered the same as before (transparent color) and the one I received is "orange" and I don't like the taste.... Otherwise, arrived quickly and very well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2020
Well frankly the choice of products is top notch. After ordering it took a long time but the store is absolutely not to blame. Very happy with my purchases I think I will become loyal to this store in relation to the choice it offers. Thank you smok it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
Very simple
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2020
Products as expected. Delivery a little long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2020
Good products, but it's hard to find your way around if you don't know much about them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2020
ok ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2020
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2020
Wide choice of liquids
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2020
Good and reliable products, so far!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2020
Satisfied with the service, and the speed of delivery, but a little disappointed with the regular and significant increase in the product ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
Fast shipping in a great selection of liquids.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
The site is well done, everything is clear, but it's a long wait to receive the products, unfortunately.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
Delivery problem (post office)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
Always annoying, the liquids finally out of stock, after ordering ... Or the nicotine rate different from that ordered. Or nicotine levels different from those ordered. Otherwise, OK.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
super-fast delivery, but a bottle of raid astair is missing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Nothing special to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2019
The site is easy to navigate and the prices are attractive, but I'm still disappointed. The item ordered was noted as being available with a delivery time of 48 hours. But my order went out a week later. I don't understand why and I didn't receive any information warning me of any delay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
very good thank you!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Perfect, as with all my previous orders, but I take off one star for the excessive use of tape on the packaging, which makes the cardboard non-recyclable.
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