Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Hello I sent an email to complain about the order but in return an email telling me that it was not possible On the two liquids one was opened and opened the answer made is that if it had been opened the liquid would have flowed and well no no drips but still there was well one opened there person to say checked 30 bottles and not one of them was open, bad luck for me, but I'm very disappointed for a first order, and even more disappointed by the response. I was planning to order this liquid regularly, which is a shame for me and for you, because it means fewer sales.
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Response from Smok-it
Hello, as we have already explained the vials are not open, however it is possible that some vials are not the same level, they are 60ml vials in total capacity but they are filled to 50ml to add a nicotine booster 10ml if you wish. In our stock there are vials filled to 51 or 52 ml or 49 but that's not our fault, if you take a sample of 40 bottles you're bound to find some in the batch that aren't all at the same level, the same applies to water bottles for example.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Quite complete
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
Delivery without problem, 3 days after order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
Correct ordering and reception
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/04/2018
Order problem, wrong product. Arrived quickly as expected, but by recorded delivery and the products were not necessarily protected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
Fast and clear site. Very good.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
The site is very well done
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Following my order, 3 bottles I love pop corn received all 3 expired of 10 months and with the telephone a man not at all sympathetic, I can only put a bad note. It's a pity because before these problems I was happy with this site.
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Response from Smok-it
Madam, as we were unable to explain to you, the double labeling on the bottles to hide a date of dluo pass is not a practice that we do, the importer of these liquids has recognized his error, we offered you the return of what was delivered to you at our expense for an exchange with a compliant date, something you refuse to do, we can not do better, and sorry for this inconvenience.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2018
The product is what I expected, but the 2-3 day delivery is more like 5-6 days! And 24h in store is more like 2-3 days. Apart from that, the customer service is there, but without making any commercial gesture or just fulfilling the contract!
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Response from Smok-it
Hello, you placed an order on Saturday at 10am for a store delivery, the 24H deadline can not be met for the same day and even less for a provision on Sunday because the store is closed, then you ask for a delivery point withdrawal (without paying postage), request was made, the delay following this sending was longer than usual we admit it but we do not control the routing of packages.
We regret your bad experience, and we hope to see you again on our site or in store, thank you for your purchase and see you soon.
Best regards.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/02/2018
The site is very clear, professional with very good explanations, but the delivery does not correspond at all to the advertised dates.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/03/2018
Very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
relatively disappointed my expectations were different, but delivery fairly fast.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/03/2018
....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Delivery a little slow, otherwise very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Very good site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2018
Very good site
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/02/2018
cold reception in the store, no research into the customer's needs, I wouldn't go back.
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Response from Smok-it
Hello, we do not understand your comment, in fact you came to the store to pick up your product bought on the net so your purchase was already validated, you went with your ID to withdraw your order, if you had questions to ask us after your purchase our team was at your disposal to answer them.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
Easy to use, great choice of products, one small downside is that delivery sometimes takes longer than a week, which is a shame. But I think it depends on the day of the order. Having said that, some sites also deliver within 48 hours, free of charge, with a minimum order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2018
Well-designed site - shame about product availability
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2018
the products are good and I got a little surprise gift.however 8 days for delivery....
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Response from Smok-it
Hello, we understand the fact that your delivery took longer than expected, and we apologize, but due to the bad weather that week, the carriers were prohibited from driving for most of the week, which is why your delivery took longer than normal.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
The packaging left much to be desired, was far too fragile and had been ripped open (the contents were visible). One wonders whether a postal agent had not planned to check whether the contents were to his liking.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2018
medium
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
reliable reactive
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2018
Hello, 2nd order and 2nd order not respected... I'm missing 2 bottles from my order.... I'm starting to be disappointed with this site!
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Response from Smok-it
Hello, vap'inside is a brand that will no longer be tracked on our site, we are no longer supplying this range, a credit note has been issued for the missing items.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
speed
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2018
Site well stocked with products a little expensive on some products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2018
Nice and clean
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2018
bonjour , peut être il faudrait revoir l'emballage d'envoi car les produits était bien la mais 2 opercule de resistance un peu ouvert , rien de mal et carton du liquide un peu amoché bref il serait peut être plus judicieux d'emballer tous sa dans une boite en carton .
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2018
Simple and clear website. Product received with a nice storage case.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
Easy to use and fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
Reçu ds les temps après pour la qualité je dirai plus tard sa fait que 3 jours que J'ai mis la mèche
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
A small problem with the stock availability announced on the website, but the team managed the problem perfectly, providing visibility on the situation. Once shipped, the order arrived in a timely manner.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2017
Buen
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2017
Order took far too long to arrive.
The product corresponds to my expectations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Waiting for the product missing from the order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2017
1st order and no worries, fast delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2017
Nice and intuitive site, but my order arrived 3 days late.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
Good product and very fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2017
satisfied with the speed but a welcome message would have been nice so moderately satisfactory because I think it was a good order on our part and the least we could have done is to have a little something that would have made us come back to you. sorry because many sites do this. cordialement
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
Super
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