Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2017
Very good and easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2017
no worries.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2017
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2017
Simply perfect in terms of choice and delivery time. Package received 48 hours after my order. The packaging was also of high quality. The only small drawback is that I had a bottle of e-liquid that doesn't close properly and consequently leaked during transport, resulting in a loss of about 1/4 of the bottle.
For this reason I didn't give it 5*.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2017
Poor stock management - one of the products is available online but not in store - replacement product offered (which is a plus). If you want to order a specific product - it is better to call the store to confirm availability, or go to the store yourself.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2017
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2017
Correct and fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
Delivered very quickly but too bad a bottle leaked in the parcel.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2017
Stock not up to date But replacement of missing products with agreement very good reception of the order good description of the products I will repeat my orders on this site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2017
Impeccable delivery times
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2016
I did not receive the entire order
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Response from Smok-it
Hello, we have checked your order preparation, and it turns out that we have sent it whole, is your tracking letter has been delivered without it being opened by the post office? Sincerely.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
Good to very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
GOOD TO VERY GOOD
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
Well-stocked and responsive site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2016
User-friendly, well-documented...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2016
Despite the goodwill of the manager I am not satisfied with the management of my orders . no or little stock Information ok pleasant contact .
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2016
for my part not well enough explained on product details
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/10/2016
Fast, as usual. Too many out-of-stocks though.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2016
Well, lots of liquids and plenty of reductions.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/10/2016
Sometimes faster delivery, but otherwise RAS.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/09/2016
Clear, well-designed site. Good selection.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/08/2016
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2016
Paris team ready to listen when computer bugs occur
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2016
Super efficient delivery. Unfortunately the price is higher than in the stores where I go. The aim being to save money by stopping smoking, it is not profitable in my case. The display of prices excluding VAT is phishing. Otherwise, once again, an effective site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/06/2016
the site should have told me that I needed the clearomizer, so I'm obliged to recommend the product for my order to be complete, whereas for the battery it told me so.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2016
Very serious, delivered on time. Very good product this Dark Passenger not to mention the aroma licorice Black Jack d'la bonbe.Bonne vape
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/05/2016
very well done
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/04/2016
very well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/04/2016
Fast delivery, competitive prices thanks to discounts
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/04/2016
Good..a little hiccup that delayed the shipment of my order by a day but if not good service and quite responsive.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/04/2016
I went to their store (because of a problem with the compatibility of smok-it eliquids and clearos: INFAMOUS burnt taste despite 1,000 combinations tested) and ce4 and ce5 "smok-it" clearos were still unusable. 4 people saw this in my home in a direct test and smok-it said no and wouldn't even test in front of me in the store. it's due to the coating (machining layer) of the clearos.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/03/2016
delivery too long.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2016
all is ok
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/03/2016
it's the 13. 03 and I still haven't received my order, so I'm not satisfied at all.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/02/2016
fast delivery, no need to go to the post office
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/02/2016
Fast and accurate delivery. Nevertheless, the quality of some products (eliquid) are very poor while others are perfect ...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/02/2016
Too bad you don't follow up more on the products for your customers<br /> Obliges to go elsewhere
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2016
no comment
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/01/2016
I have repeatedly sent you unanswered emails about the fact that there have been no more 5mg or 9mg blond tobacco cartomizers for at least six months now. <br /> I find it very distressing not to reply to these customers<br /> <br /> Sincerely
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2016
correct
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