Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Your order was placed on 31/12 in the afternoon, due to the end of the year the carriers were not working that day, so it was taken care of on Monday 03/01, the flow of orders having been very important at the end of the year this has caused a delay in the delivery of packages, unfortunately this has fallen on your package, and despite all our efforts on exceptional periods we can not deliver 100% of orders in 48H. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I ordered 10 bottles. My account has been debited but the product is no longer available. So I was given a voucher which I don't know what to do with. I contacted customer service who told me to send an e-mail. Still no answer. Please help
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I have placed an order. My account is debited and then I get an email: product unavailable. I'd like a refund but no reply from smok-it.
Now I have a voucher for over 150€ for a store that no longer carries the item I use.
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/12/2021
One product is missing Please check
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Response from Smok-it
Hello, indeed the freezy grapes is missing, this product is out of stock, would you like another liquid to replace it?
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/12/2021
Order not yet received
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Response from Smok-it
Hello, when you click on the tracking of your shipment there is the following message: Your shipment could not be delivered, it will be made available at the post office. You can also choose a re-delivery date of your choice. You will need to contact your post office to find out what happened to your shipment that day.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
Filter options don't work very well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
Good service order received on time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
simple and fast with discounts ok i recommend this site and smok it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Great site but too bad there's no info on flavour dosage.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Fast and efficient
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
very good overall fast and efficient
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2021
I still haven't received my order!
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Response from Smok-it
Hello, your order is scheduled for delivery today, with black friday carriers have been clogged with packages so deliveries have taken a little delay on the routing. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Simple and efficient
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2021
Delivery time over 72 hours
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/11/2021
received the wrong part
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Easy-to-use site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Fast and efficient I recommend smoke it
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
Delivery too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/10/2021
No stock ! No order refunds yet!!!
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Response from Smok-it
Hello, following your request the items were refunded on 02/11/2021 on your credit card transaction.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2021
For the first time, there was an oversight in my order, which can happen to anyone and will not prevent me from continuing to order from you... However, when I received my order, I received all the liquids and boosters in good quantity, but the datt white stuff cotton parquet was not present. Apart from this detail, I'm generally satisfied with Smok it :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2021
The products are packaged in a "reinforced" envelope, but this didn't stop one of the liquids from leaking. Very good chocolate smell, but very unpleasant to the touch when you open the envelope. Some sites put the products in cardboard boxes, which are much more protective.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
The site is clear and I was able to find everything I needed. I was afraid I wouldn't like the flavours and I love it! Delivery took 6 days, but the store staff were very friendly.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/10/2021
Still haven't received anything and the mail tracking doesn't work.
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Response from Smok-it
Hello, your order was delivered on 14/10 the tracking was not available due to the failure of a website host which was under maintenance, the packages once given to the carrier can be delivered in 24H or 96H, it depends on the region. Unfortunately, routing is a parameter we can't control.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/09/2021
fast and efficient thank you very much
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Response from Smok-it
Hello Olivier, We thank you for your comment, and are happy to have been able to satisfy you!
Wishing you a pleasant day!
With Smok-it you accumulate loyalty points that can be used whenever you want! Also with us you benefit from promotions all year round if you subscribe to our weekly newsletter!
We're on Facebook, Instagram, and even YouTube for tutorial videos to get to know Béaba on the electronic cigarette, and it's just below:
Facebook: https://www.facebook.com/SmokitEcigarette Instagram: https://www.instagram.com/smokitofficial/ YouTube: https://www.youtube.com/channel/UCVfsBWOUYWPs3tc2mFvfdRw
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/09/2021
in my parcel some bottles leaked
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2021
There's nothing to say about the batteries - they're in order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
Good products, good service, I highly recommend the site... but Virginia's error in my order for the second time (Vampire Vape which I hate instead of Medusa).
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Response from Smok-it
Hello Patrick, It's very kind of you to recommend our website. For the error with the virginia, we advise you to call customer service or write an e-mail so that we can replace it for you! We are sorry for the inconvenience, and thank you for your kind comment.
Have a nice day!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/09/2021
Fast and efficient well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
Not bad, but order tracking is a bit complicated!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
I'll only give the fifth star when the packaging is more environmentally friendly (and the parcel less over-boarded with adhesive tape). For the rest, it's perfect!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
An order cashed but the product is out of stock! No refund offered...
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Response from Smok-it
Sir, we informed you of a stock error on the product you ordered and offered to replace it, at no time did we force you to accept our proposal. If you wanted a refund, all you had to do was let us know and we would have done so without any problem.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/09/2021
My last order delivery not top Order placed Sunday evening received Friday !!!! Too bad...... because usually order on Tuesday and receive on Thursday !!!!'
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Response from Smok-it
Depending on the region, deliveries can be made in 24H or 96H. This is a parameter we can't do anything about, as lead times vary at certain times of the year, such as back-to-school, Christmas and summer vacations.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
The request for notification arrived 2 days before I received the parcel!... So I'm informing you of a problem with my long-awaited cigarette: the voopoo find that I rushed to try out but alas, after fitting it according to the instructions, no response from the battery! I tried to charge it, but the light was green, so I tried to understand why it wasn't responding to me - the light wasn't there!...? Reopening with a huge leak of liquid After cleaning, no more result! I'm obliged to ask you to take it back to try a new promotion, which I hope will give me greater satisfaction!!!...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Almost perfect, thank you.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/08/2021
Order never returned No customer service
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Response from Smok-it
Sir, your order has been delivered to your home letter box information given by the carrier, you have selected this method of delivery which is without countersignature unfortunately we can not be responsible for the security of your mailbox, we offer delivery options countersignature with relay parcels or chronopost which guarantees a more secure delivery.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/08/2021
Delivery always late. 2 orders for shipment in 3 days. Result 9 days and 5 days
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Response from Smok-it
The site indicates 48H to 72H, packages can be delivered in 24H or 72H it depends on the carrier orders once sent are subject to the vagaries of routing due to the fact of road transport, sorting and distribution on some region that is longer than others.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/07/2021
To avoid preferably. Service after sale lamentable. They cash sending and after if there is a problem demerde you whereas I am customer with them since several years but good.
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