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Rating: 4 out of 5
quick and easy delivery bravo
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
I HAVE NOT RECEIVED MY ORDER
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Response from Smok-it
Hello, your order was delivered on Thursday 29/07, the parcels once given to the carrier we have no more posibility to make accelerate the sending, indeed on big period like the end of year or period éstivale it happens that some sending undergo delays. Yours faithfully
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Rating: 1 out of 5
Very disappointed Ordered 5 liquids in stock Received only 2 In addition, insufficient postage so I had to pay 3.62 € on delivery in addition to postage already paid at the order. No response to date from customer service following my email.
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Response from Smok-it
Hello, we understand your disappointment and following your inconvenience we have added an extra vial to the remainder of your order. Please accept our apologies. Yours faithfully
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Rating: 4 out of 5
Site navigation not great
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Rating: 1 out of 5
Package still not received!
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Response from Smok-it
Hello, your order was delivered on Monday 26/07, there was a delay due to a blockage in customs of the product you had ordered.
A
Rating: 4 out of 5
At the top nothing to report
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Rating: 3 out of 5
Good site navigation, perfect delivery, perfect WFC product and nicotine. But very disappointed with Poom 2000mg.
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Rating: 1 out of 5
Very disappointed order placed on 06July21 And still not delivered and you sell the delivery under two to three days it's a shame to make fun of people like that I really do not recommend smokit to other customers I am very dissatisfied
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Response from Smok-it
Sir, your order was placed on 07/07 at the end of the day and not on 06/07, so it was taken into account on 08/07, the time announced on the site of 2 to 3 days is for information only, we can't guarantee 100% of the time, the delivery of the parcels being done by the carrier and not by us, we can't influence the time, there are deliveries made in 24H as in 96H, the history of your shipment informs us that it was scheduled for today but your address was inaccessible according to the carrier.
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Rating: 4 out of 5
Very good product
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Rating: 3 out of 5
Delivery a little long
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Rating: 4 out of 5
Delivery on time,great
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Rating: 3 out of 5
I had ordered products in 3 mg nicotine and received them in 10 mg. This is the first incident I've had since ordering.
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Rating: 4 out of 5
Very good
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Rating: 1 out of 5
Company that collects payments, cancels the order without warning, no longer responds to emails or phone calls. My refund request, which was supposed to take 48 hours, is still pending after 15 days. No comment
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Response from Smok-it
Sir, we notified you by e-mail on the same day as your order to let you know that the liquids you ordered were no longer available. We immediately cancelled the bank transaction so that you would not be debited, we have checked the transactions for that day and it turns out that we did not receive the funds for your order due to the cancellation, If you have been debited, please send us the proof of debit by e-mail to our contact mailbox. We will make enquiries with our bank, we will reply to your e-mail. You left a last message dated 12/05 and we have replied to you, but for the telephone we have been cut off by ORANGE for 1 week, so for the moment we can only reply by e-mail.
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Rating: 3 out of 5
packaging can be improved
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Rating: 1 out of 5
Order still not received and no parcel number
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Response from Smok-it
Hello, your order left on 05/05, the tracking number does not yet appear on the database because sometimes the carrier does not scan the package as soon as it is handed over for distribution, unfortunately the delivery is made by a carrier service provider and once the package has been handed over we no longer have the power to speed up shipments, but we can confirm that it has been sent.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
a little expensive compared to other sites but very fast delivery very good overall
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Rating: 1 out of 5
A hyper hyper long delivery time, time expressed on the site not respected. End of adventure
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Response from Smok-it
Sir, as we told you the time indicated on the site is an average generally found it may be that orders are delivered in 24 hours as in 1 week all depends on the carrier, the packages once given the routing is a service that we do not do ourselves, following your complaint we have opened an investigation with our provider to identify the problem, we regret the end of adventure with us and are sorry for this unexpected.
A
Rating: 4 out of 5
A little long for delivery but the rest very good!
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Rating: 1 out of 5
Medium unable to prepare an order
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Rating: 4 out of 5
Perfect. The only problem on the site is a bug at the time of payment by Visa. The machine indicated a payment problem when in fact the payment was validated. Otherwise, very good... fast, friendly delivery at an attractive price.
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Rating: 4 out of 5
Good site...Wide choice of products and fast delivery.
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Rating: 4 out of 5
Fast delivery, good customer service
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Rating: 4 out of 5
Good overall, but the packaging can be a little flimsy at times.
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Rating: 4 out of 5
Very fast delivery.
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Rating: 4 out of 5
Snelle levering in België!
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Rating: 4 out of 5
Some slowness, but nothing to worry about
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Rating: 4 out of 5
this command well
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Rating: 1 out of 5
No realistic description of the item "made in China" at 10 euros (previously sold for 3 times more, incomprehensible), instantly broke down. I contacted the store by phone and was told "you've bought a 10 euro item, don't expect anything special". 10 euros is an hour's work at minimum wage, and even at 10 euros, you can expect an item to work, otherwise you don't sell it. So I ask for a refund, I have to pay for the return, which they don't offer me even though their item doesn't work (so they could have offered me a free voucher, but you're a pigeonhole in a Parisian boutique), and in shipping costs alone I've paid more than the price of the item. Instead of refunding me, they're giving me a credit note, even though I took the trouble to write a handwritten explanatory letter after my phone call, but they didn't take it into account. A horror. Never again. And I want my money back, I don't want any credit!
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Response from Smok-it
Madam, you have purchased a basic product that does not necessarily correspond to your needs and is defective because the load did not hold, this happens the after-sales service has taken care of your request for return and as you asked us you did not want a return in exchange for the product but a refund which in this case the return is at your expense, In view of your comment, you apparently have a grudge against Parisian retailers, and you don't like the conditions for returning products. We're sorry, but these are our conditions, but a credit note has been generated to cancel the sale of the returned product (accounting obligation), and as you requested in your letter, this sum will be reimbursed on the credit card transaction you made.
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Rating: 4 out of 5
Very good. 20% off after ordering... too bad...
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Rating: 4 out of 5
The site is well presented and the customer service is fast. Negative point and the wait due parcel.
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Rating: 4 out of 5
Thanks to Eva who added some sweets....
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Rating: 4 out of 5
Fast, efficient and professional!
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Rating: 4 out of 5
Not too bad but requires adaptation
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Rating: 4 out of 5
.....
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Rating: 4 out of 5
fast, friendly service
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Rating: 4 out of 5
Arrived on time for my order, but I think a cardboard envelope is too small for liquids, it could have been pierced during shipping.
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Rating: 4 out of 5
Thanks for the candy and the hyster x sample . We did not know. It was a very pleasant surprise both by your gesture and by the taste of the liquid.
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Rating: 3 out of 5
Perfect reception of the order. I ordered 4 shotfills and 1 aroma. In the order, I had 1 shotfill date exceeded, normal I knew it with the purchase. The aroma had the right date, but the other 3 shotfills, the dates had disappeared, on 1 it was clear that someone had used a product to erase the date, and on the other 2 dates could not be found. So, 1st order and last.
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