Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
r.a.s.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/09/2020
Delivery takes a long time, but I received my complete order with a small caramel kdo.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/09/2020
Excellent product
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/09/2020
Delivery times too long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/09/2020
Always so satisfied with the service.
I really recommend this site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
. ca va le site porposer de divert chose
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/08/2020
Parcel received 8 days after ordering by recorded delivery. I'm used to ordering from a competitor, with the same type of shipment it arrives 2-3 days after the order. Then, the resistance ordered in addition is defective, fortunately there was one with the cigarette.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/09/2020
I still haven't received my order
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Response from Smok-it
Your order is on its way, so far nothing abnormal concerning the delay the post office informs that the shipments are made on a period of 2 to 5 working days from the date of delivery of the package.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2020
I placed my order on August 18, it is now August 30 and I still have not received my order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I haven't received my order yet, please reply. Thank you.
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Response from Smok-it
Hello, checking the routing of your shipment, the parcel was delivered on 27/08.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/08/2020
on the site there is written 2 to 3 days for the delivery I am waiting for my delivery since soon a week
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/08/2020
Reliable
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I have received nothing
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Response from Smok-it
Hello, your order left on 21/08, it is currently being shipped. Once the parcel has been handed over to the carrier, there is nothing we can do. Delivery times vary between 2 and 6 days. If your order is urgent, we use the chronopost method of transport, which guarantees a 24-hour delivery time. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
the site is fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Good, no problems to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Perfect taste
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/08/2020
Usually nothing to say about the responsiveness of the site, but the last order was shipped 5 days after being placed... Which means that I should receive my order for the 9th on the 17th! Otherwise, the prices are very attractive.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Nothing to complain about as the delivery was respected and the products were accurate.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Delivery to letterboxes on schedule
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/07/2020
Great responsiveness from the team! I had placed the wrong order and they contacted me straight away!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2020
Choice of items a little restrictive when selecting items to put in the basket Positive points: diversity of products and ease of searching for what you're looking for thanks to the filter.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/07/2020
Order cancelled because out of 5 bottles ordered 3 were pierced
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Response from Smok-it
Sir, the cancellation was made at your request, we offered to send you 2 of the 5 bottles and reimburse you for the other 3, which you refused.
As we pointed out to you, the problem came from the bottling process: the bottles were not pierced, just badly resealed, which led to a leak. The manufacturing process for a bottle is not our responsibility, and we are not responsible for any shortcomings on the part of the manufacturers.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/07/2020
Delivery too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/07/2020
Complete order but one vial (50ml) pierced! Liquid everywhere... Very unappreciative.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
Very long 10-day delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
Very good site fast delivery + a good follow-up a product missing a lappele in their depot they immediately informed me I recomande
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/06/2020
Material not and no longer available?
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Response from Smok-it
We alerted you to the unavailability of the requested color and resistance values, and following your request we cancelled the order and refunded your money.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Very good tracking, and the order was delivered without a hitch. Thanks for the candy!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Very good - great variety of liquids but a shame to have to email or call them twice to ask them to ship orders.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
I bought 50 ml of e-liquid " Collossus" from Cyclop Vapor, but it doesn't have at all the same color and smell as the one I bought a few years ago in a 30 ml bottle.ready to vaper. Is it a more concentrated e-liquid so that I can put in a few boosters and let it steeper? If so, how much should I use at most? Thank you for answering me because I'm in total confusion... Thank you!
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Response from Smok-it
Hello, we do not work directly with the brand and we have not experienced the product in 30ml, it is possible that the 50ml version is not concentrated as the 30ml version, in fact many brands offer versions 50ml 0mg without that it is necessarily boosted in flavor, and to our knowledge there is no concentrated flavor on this brand.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
I'm happy to have found a site that offers me the products I'm looking for at reasonable prices.domage that doesn't offer the booster adapted to the product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Too bad there are only three references at this price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/05/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
delivery is still a long way off.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
A well-organized site.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/06/2020
Order placed on 7/06, here we are on 10/06 after sending an email I learn that it is still not shipped without any explanation or excuse. Add to this a delay of easily a week before receiving the collissimo, so it takes 15 days to receive an order. This is the last time for me!
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Response from Smok-it
Sir, your order was placed on the 7th, which was a Sunday and therefore could not be dispatched the same day. As a result, it could only be processed from Monday 8th, and with the heavy flow of orders over the weekend, your order was dispatched on Wednesday 10th in the morning. You state that the delivery time is 15 days, whereas we sent it that day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
Full order this time.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/06/2020
I paid for express delivery, but I still haven't received my parcel, thank you! Hi
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Response from Smok-it
Sir, due to the current situation concerning covid, express delivery may not be possible within 24 hours in certain regions. Your order left on Thursday 04/06 and there is no Saturday delivery, so it has been postponed to Monday.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
all ok
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2020
Correct packaging, well packed product.
Small downside: apart from the covid, the time taken to receive parcels is too long.
But overall good.
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