Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2023
Items are more expensive than on other sites ;( Shipping is fast and well managed :)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2023
Order placed on the 14th only shipped on the 19th... so not received!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2023
Top! Fast as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2023
First order and it's very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2023
Very good, impeccable service, careful and attentive. I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2023
Perfect, inexpensive, efficient and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2023
Fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2023
I'm annoyed because I haven't received my order yet.
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Response from Smok-it
Hello, your order was delayed, it was delivered on Monday 09/01/2023.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Nikel
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2022
Order cancelled due to unavailability of purchased products. Refund without problem, but disappointing nonetheless.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Order conforms and delivery is very fast, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2022
top-quality, error-free delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2022
The cigarette tastes like burnė I sent 2 emails no response
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Response from Smok-it
Hello, thank you for your feedback, for this problem, have you checked that you have waited a minimum of 5 minutes for the new resistor to imbibe the e-liquid correctly. If you try to vapourize directly, the resistor will burn and you'll have to change it. Have a nice day,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2022
Everything is perfect: content and timing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/12/2022
order placed and waited two days to receive my order, which met my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2022
Fast shipping and reasonable prices
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2022
I did not receive my parcel! Very disappointed I do not recommend this site
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Response from Smok-it
Unfortunately, at the end of the year, delivery times can be longer than usual. Once the parcel has been handed over to the carrier, we can no longer take any action concerning the delivery time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2022
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2022
Very satisfied with the products ordered and the tastes offered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
I'm very satisfied with Smok_it, they're very serious, real professionals, well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
Meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
Super fast delivery and the products are not at for a very good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Long lead time for processing my liquid request and for delivery, but the order met my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2022
A great site I'm becoming a customer nothing to say excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2022
Very good site, fast delivery, everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2022
Meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2022
very good, impeccable service, careful and responsive, site I recommend without hesitation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2022
I am very satisfied with the tracking of my order. The last remaining copy was apparently defective. I was informed before shipment. I was given two options: order another item or get my money back. I opted for the refund, which was processed very quickly. Thank you very much. Serious site where I will not hesitate to order again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2022
of course all the points
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2022
Very good site finds what I'm looking for, fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
I bought clearomizers, and half of them had defects, so trash.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2022
Delivery speed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2022
One week for delivery is far too long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2022
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2022
Loyal to this shop. Never disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2022
Very convenient site, fast shipping.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2022
I never received my order. Contacted, the post office confirms that the tracking letter was delivered to my box. So it was stolen. Next time, I'll pay for delivery with signature.
I can therefore not comment on this product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2022
Fast, no problem, thank you
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