Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/01/2022
good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/01/2022
Serious, very fast shipping. Perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/01/2022
Very good, as usual. Delivery time and products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/01/2022
Fast honest I highly recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/01/2022
No worries
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
As usual, top notch. Big up for the salespeople and their patience!!!!
Never disappointed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/01/2022
Good and fast
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/12/2021
Very long delivery (5 days) and no communication
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Response from Smok-it
Your order was placed on 31/12 in the afternoon, due to the end of the year the carriers were not working that day, so it was taken care of on Monday 03/01, the flow of orders having been very important at the end of the year this has caused a delay in the delivery of packages, unfortunately this has fallen on your package, and despite all our efforts on exceptional periods we can not deliver 100% of orders in 48H. Yours faithfully
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/12/2021
Very happy with the speed and good product not expensive
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/12/2021
Delivery a little long but all products arrived safely
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/12/2021
Very satisfied with my order, fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/12/2021
Complete order
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I ordered 10 bottles. My account has been debited but the product is no longer available. So I was given a voucher which I don't know what to do with. I contacted customer service who told me to send an e-mail. Still no answer. Please help
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I have placed an order. My account is debited and then I get an email: product unavailable. I'd like a refund but no reply from smok-it.
Now I have a voucher for over 150€ for a store that no longer carries the item I use.
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/12/2021
It's a pity the sweets and the card with the products delivered are no longer available.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Package received promptly. The right part number.
Thanks to the fast and efficient team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
Thank you, very fast delivery, well packaged and impeccable products. See you soon. Laurent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/12/2021
Received quickly after first order. Product conforms to specifications, packaging is clean and solid. I will continue to use this site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2021
well
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/12/2021
One product is missing Please check
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Response from Smok-it
Hello, indeed the freezy grapes is missing, this product is out of stock, would you like another liquid to replace it?
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/12/2021
Even better and faster with colissimo shipping! Also, trusted site: warn if items are missing and refund.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/12/2021
Order not yet received
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Response from Smok-it
Hello, when you click on the tracking of your shipment there is the following message: Your shipment could not be delivered, it will be made available at the post office. You can also choose a re-delivery date of your choice. You will need to contact your post office to find out what happened to your shipment that day.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
Filter options don't work very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Fast and compliant I recommend without hesitation
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
Fast delivery, very satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
Delivery took a little time due to a stock shortage but I was contacted by phone to let me know.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Only positive remarks Seriousness from the order to the delivery I received what I had ordered A big thank you to you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Fast delivery, quality products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Very good, fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2021
Meets my expectations, just a little delay due to the post office.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2021
Perfect as usual
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2021
EVERYTHING WAS FINE
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/12/2021
Super site, I highly recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2021
Perfect fast delivery. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/12/2021
Good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2021
Responsive and fast. Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2021
Sorry for the inconvenience. Perfect service and responsive after-sales service!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2021
I seriously recommend
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