English 
G
Rating: 5 out of 5
Just perfect
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it!
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Response from Smok-it
Thank you Christophe for your opinion! Have a great evening and enjoy your vape!
I
Rating: 1 out of 5
The chargers worked for 7-10 days. As Smok-it mentioned to me in their email "if you're not happy, don't order from us again" So, they lost a customer
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Response from Smok-it
Madam, you are misrepresenting what we are saying. In fact, according to you, you feel you have been scammed on our site and we have advised you in this case not to order any more, because scamming and dissatisfaction are not the same thing.
A
Rating: 5 out of 5
Efficient, attentive customer service
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Response from Smok-it
Hello Axel, thank you for your review! We're glad you enjoyed your experience! Best regards,
C
Rating: 5 out of 5
Everything is perfect and I wouldn't hesitate to recommend you, see you soon for other orders.
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Response from Smok-it
Thank you Christian, and let's just say: See you soon for your next order! Have a nice day and good vape!
M
Rating: 5 out of 5
Fast and accurate delivery. Thank you
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Response from Smok-it
Thank you for your feedback! We wish you a very nice day!
M
Rating: 5 out of 5
Very good, impeccable service
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Response from Smok-it
Hello Michel! We're delighted to hear that! Have a good day and happy vaping!
O
Rating: 4 out of 5
Fast site navigation, equally fast delivery, no need to contact customer service, satisfied overall.
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B
Rating: 5 out of 5
As usual, excellent service and products. Very responsive customer service. A satisfied customer
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C
Rating: 5 out of 5
Great customer service, fast and secure shipping, I highly recommend it. Thank you!
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N
Rating: 1 out of 5
request for delivery by colissimo we send by recorded delivery I'm still waiting ....commande the 02/12 the 08/12 still nothing even do not respond to emails
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Response from Smok-it
Hello, we have checked the delivery of your shipment and according to the tracking it was delivered today in the mailbox, your email reached us today at 8:08 am we reply at 11:41 am we can not do faster, the sending in letter followed with was made for your order because in term of speed according to the volume of the order that was more appropriate but not of problem if the next time you indicate to us in colissimo imperatively your choice will be respected, for information the order with was placed Saturday 2 and it with was treated and sent the 4 (not of sending Saturday and Sunday).
G
Rating: 5 out of 5
Well received in a short time
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P
Rating: 5 out of 5
Always delivered on time, thanks SMOKIT
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Response from Smok-it
Thank you Patrick for sharing your opinion! Have a nice day!
D
Rating: 5 out of 5
Not always easy to use
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Response from Smok-it
Hello Daniela, Thank you for your feedback. We always try to make life easier for our users when they browse our site. If you could let us know about any problems you encounter so that we can resolve them, we'd be very grateful. You can write to us at [email protected] or call us on 01 42 72 81 56. We look forward to hearing from you, and wish you a very pleasant day.
S
Rating: 4 out of 5
Very good choice, quality products. Just one reservation about the speed of shipment: an order from France destination France took a week (Thursday to Thursday) to arrive. Of course in eco mode. But I have orders from Germany that arrive in 4 days, eco mode.
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Response from Smok-it
Hello Simon, Thank you for your feedback! We try to do our best with regards to shipping, and unfortunately at times orders can take longer due to supplier restocking. We hope your experience will be better next time! A very nice day to you!
L
Rating: 5 out of 5
ALL CLEAR.
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Response from Smok-it
Thanks Laurence! Have a great day, and happy vaping!
O
Rating: 4 out of 5
Fast navigation on the site, fast delivery despite an error in the address, in fact it was 21/37 rue de stalingrad instead of staligrad but the delivery was corrected by the post office so it arrived at its destination quickly.
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Response from Smok-it
Thank you Olivier for your opinion! We'll make sure we don't make the same mistake again! Have a great day, and happy vaping!
C
Rating: 5 out of 5
Perfect
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Response from Smok-it
Thank you Christiane! We're delighted! Have a great day and happy vaping!
C
Rating: 5 out of 5
Perfect
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Response from Smok-it
We are delighted Carine! Have a nice day !
R
Rating: 5 out of 5
Never a problem
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Response from Smok-it
Thank you Raphael for sharing your experience! All the best,
G
Rating: 5 out of 5
Very good overall
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Response from Smok-it
Thank you Georges for sharing your thoughts on your experience! Have a good day, and happy vaping!
O
Rating: 4 out of 5
Fast navigation on the site, fast delivery despite problems with the post office, I didn't need to contact customer service, satisfied overall.
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V
Rating: 5 out of 5
All ok
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Response from Smok-it
Thank you very much Vladyslav! Have a great day !
O
Rating: 5 out of 5
Fast navigation on the site, fast delivery, I didn't need to contact the service department, satisfied in general. Nice bottle with easy opening and the more you order the cheaper it is. Good value for money.
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Response from Smok-it
Thank you Olivier, we are delighted that you are able to take advantage of our sliding scale offers and that you appreciate our promotions! Best regards,
L
Rating: 4 out of 5
The only thing that really disappointed me is that I placed my order on 6/11 I paid 4.90 € to be delivered in 3 days, but it was posted that 13/11 is 1 week after my order that I received in 10 days instead of 3 days! I find this unacceptable!
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Response from Smok-it
Hello Laetitia, Thank you for your comment, and we're sorry that your experience with us was not optimal. To clarify a few points, unfortunately we were affected by a delay in a supplier's order following a reorganization of postal collection that was imposed on us, as well as the public holiday that impacted the post office and its shipments. We hope this experience won't prevent you from trying again with us in the future! By the way, postage (4.90€) is free on purchases of 30€ or more! Wishing you a very good day Laetitia, and I hope to see you next time. Happy Vape!
A
Rating: 5 out of 5
Always at the top nothing to report Always happy with my purchases.
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Response from Smok-it
Thank you Adrien for your loyalty and we are happy to know that you like to visit us !
A
Rating: 5 out of 5
as usual very good service
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O
Rating: 5 out of 5
Fast navigation on the site, fast delivery, I didn't need to contact the service department, satisfied in general. Nice bottle with easy opening and the more you order the cheaper it is. Good value for money.
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Response from Smok-it
Thank you Olivier for sharing your experience! We are very happy to have been able to satisfy you! Have a great day and happy vaping!
O
Rating: 4 out of 5
Fast navigation on the site, fast delivery, I didn't need to contact the customer service team, generally satisfied.
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N
Rating: 5 out of 5
Fast
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Response from Smok-it
Thank you Natacha for your opinion! Speed is indeed our goal!
C
Rating: 5 out of 5
A clear site, good advice on the phone, great!
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Response from Smok-it
Thank you Christophe for your review. We're delighted to have been able to give you the best possible advice!
T
Rating: 5 out of 5
I was very well informed by email of the process from order to delivery. Very good!
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Response from Smok-it
Thank you Tanya for your review, we're glad to hear that you like our notification and tracking process! Until next time, and happy vaping!
C
Rating: 5 out of 5
Perfect
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Response from Smok-it
Thank you for your opinion Carine! Have a nice day!
G
Rating: 5 out of 5
Very good
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Response from Smok-it
Thank you for your opinion! A very good vape and day to you!
M
Rating: 5 out of 5
It's a pleasure to order from smok-it! Very responsive team. Never disappointed!
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Response from Smok-it
Thank you Marie-Brigitte for your review, we're very happy to know that we've lived up to your expectations! A very nice day, and vape to you!
B
Rating: 5 out of 5
Thank you "Eva", the parcel was well packaged, sent and received.
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P
Rating: 5 out of 5
Prima service snelle levering
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Response from Smok-it
Heel erg bedankt voor je reactie! Fijne dag!
M
Rating: 5 out of 5
Very large selection, fair prices and fast shipping, even outside France.
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Response from Smok-it
Thank you very much for your opinion! Have a great evening!
V
Rating: 5 out of 5
Simple, efficient site, attractive prices - I recommend it!
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Response from Smok-it
Thank you for your comment! We really appreciate it. Have a nice evening!
J
Rating: 5 out of 5
Super!!!!!
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Response from Smok-it
Thank you Julia for sharing your opinion! A very good vape and day to you!