Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2022
Xxxxxxx
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2022
As always cheap products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
Delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2022
I immediately found the desired product (e-liquid maily quid 11mg) the payment part is new and a little surprising but I managed. I recommend the site smok-it very well for any product ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2022
Some purchased products missing but otherwise good service. On the other hand, impossible to buy equipment on this site, prices 20 to 50% more expensive than anywhere else.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
It's all very simple and well explained, and the site offers a wide range of choices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2022
Great customer communication. quick resolution to problems and queries. Thanks
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
Impec
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
Thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2022
Always a nice discount. And always fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2022
Fast and accurate shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2022
I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
Packaging lacks a little protection
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2022
Very satisfied with my products. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2022
Thanks, Topp
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2022
Very good product but they haven't arrived yet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2022
Order well received .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Good products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/07/2022
Order still not received
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Response from Smok-it
Madam, your order was delivered on 29/07/2022.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2022
The parcel arrived promptly and in the time he said 2nd order and I am satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2022
Fast, efficient... except that I screwed up my order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2022
ordered on 19/07/2022 and here we are on 27/07/2022 I still haven't received anything? IMPOSSIBLE to contact the smok-it site INADMISSIBLE
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Response from Smok-it
Hello, we are questioning our carrier to find out where your package is, in fact more than 5 days without there is no tracking on the routing that is not normal, we will have news no later than tomorrow late morning, we have several support to contact us as the mobile, a landline, an email address contact and facebook, if during a call you can not get us on the mobile for example, you can leave a message to which we respond systematically.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2022
Delivery in 24 hours!! never any error in the orders...all good guys!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
Quick order and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2022
Very good fresh products as I like
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2022
Clear, precise, easy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
as far as navigating the site is concerned, it's clear and easy to find, despite the change in payment method. i didn't have to deal with the service department because the order arrived very early. i recommend the smok it site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/07/2022
Order never received!
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Response from Smok-it
Hello, your order was dispatched on Monday 18 July.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
good choice and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
ras, never a problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
All correct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
Very good, as always. Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2022
Great service, great prices
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2022
I still haven't received my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Order quickly delivered, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2022
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
A top notch soap, I had a problem exchanging the nicotine level on an order, it was quickly done.
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