Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
Super
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2017
very well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
Serious site, respectful of orders and deadlines.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2017
Very good site, nothing to say. One downside: the delay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2017
well one of the cheapest on the kind of cig purchased
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/10/2017
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/10/2017
WELL
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/09/2017
Ok ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/09/2017
It's a shame we don't have more stock of certain products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/09/2017
Hello, It's a pity that the choice in the smok-it range has narrowed, we can no longer order the intense tobacco range except in single dose. Can you tell us why? Best regards Maja Pavicic
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Response from Smok-it
Hello, due to a commercial disagreement with our laboratory, we have had to stop the production of e-liquid under the SMOK-IT brand. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/09/2017
A small delay in delivery due to an unspecified shortage, but nothing serious. I contacted customer service, who replied very quickly and transparently (the supplier was a little late with one of my products). Having been very well received in the store (La Motte Piquet) and always finding great products, I have very little to reproach Smok-It for. I recommend them and will order from them again.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/09/2017
Very good product fast delivery!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
Fine
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/08/2017
Site Not serious! Nobody warns us when the product is not available! We stay in the waiting until we call them!! then they send you 6mg necotine when I had ordered 12mg. and again no one contacted me to explain that they did not have 12mg. I was sent my order with 6mg ... It's really not serious .. more than disappointed. ...
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Response from Smok-it
Hello, we understand your dissatisfaction and we apologize for the problems encountered, we have suffered the closure of the manufacturer for the unavailability of your products for over 10 days and at the time of delivery we did not have the products ordered, it is true that we should have contacted you beforehand but our staff at the time did not, however as soon as the 12mg will be available (expected mid September) we undertake to send you. Sincerely
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
fast efficient and clear. only the update of the products in promotion would be a good thing.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
Nothing to say so far, very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/08/2017
Good.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/08/2017
Fast and reliable site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2017
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/07/2017
Order received promptly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/06/2017
good diversity of products, very pleasant site to visit
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2017
nothing to complain about, ok Except that I received my parcel at the post office when I asked for delivery at the pickup relay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2017
I'll order again whenever I need to.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2017
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/05/2017
fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2017
The site is easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/03/2017
I recommend, serious
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2017
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2017
Very good and easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2017
no worries.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2017
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2017
Simply perfect in terms of choice and delivery time. Package received 48 hours after my order. The packaging was also of high quality. The only small drawback is that I had a bottle of e-liquid that doesn't close properly and consequently leaked during transport, resulting in a loss of about 1/4 of the bottle.
For this reason I didn't give it 5*.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2017
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2017
Correct and fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
Delivered very quickly but too bad a bottle leaked in the parcel.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2017
Stock not up to date But replacement of missing products with agreement very good reception of the order good description of the products I will repeat my orders on this site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2017
Impeccable delivery times
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2016
I did not receive the entire order
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Response from Smok-it
Hello, we have checked your order preparation, and it turns out that we have sent it whole, is your tracking letter has been delivered without it being opened by the post office? Sincerely.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
Good to very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
GOOD TO VERY GOOD
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