Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Good products
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/07/2022
Order still not received
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Response from Smok-it
Madam, your order was delivered on 29/07/2022.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/07/2022
ordered on 19/07/2022 and here we are on 27/07/2022 I still haven't received anything? IMPOSSIBLE to contact the smok-it site INADMISSIBLE
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Response from Smok-it
Hello, we are questioning our carrier to find out where your package is, in fact more than 5 days without there is no tracking on the routing that is not normal, we will have news no later than tomorrow late morning, we have several support to contact us as the mobile, a landline, an email address contact and facebook, if during a call you can not get us on the mobile for example, you can leave a message to which we respond systematically.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/07/2022
Order never received!
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Response from Smok-it
Hello, your order was dispatched on Monday 18 July.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/07/2022
I still haven't received my order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/06/2022
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
The taste is perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
I easily found the product I was looking for by browsing the site and within a minute I bought it.I recommend smok-it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
It's a good thing my delivery was free, because it took a long time. What's more, it wasn't specified on my item that it worked with a rechargeable battery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/04/2022
Order placed and immediate delivery perfect I recommend smok - it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
The products and prices are very good, the only downside is that shipping takes a bit long for my taste. A faster shipment would be welcome.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/04/2022
No customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2022
hello to the smok it team fast delivery after order very good i recommend smok it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/03/2022
A little long to ship orders compared to some competitors but prices are good and products too ( ordered : received )
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/03/2022
Ordering is easy and delivery is fast. I recommend smok it.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/03/2022
problem with shipping, but little information. i'm particularly disappointed.
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Response from Smok-it
Sir, we understand your disappointment, according to the information provided to us by the carrier there was a misdirection on the delivery of your package, unfortunately this can happen, everything is done to ensure that it is delivered as soon as possible.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/03/2022
Fine
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/03/2022
Well its will in France after 5 days! So bad!
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Response from Smok-it
You placed an order on 03/20 it left on 03/21, it arrived in Norway and has been held by customs since 03/25, the deadlines for your country are 5 to 8 working days unless customs holds the package.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2022
Top site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
fast delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/02/2022
very disappointed i placed my order 48h later i was informed that the product was out of stock i would not recommend this site
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Response from Smok-it
You placed an order on 22/02 at 21H and we informed you on 23/02 at 9H that the product in question was defective, this leads us to an information delay of 12H and not 48H, it was in stock but not in good condition, our professionalism led us to inform you as soon as possible of the situation of your order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2022
Fast and efficient, I recommend smok it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2022
For a first order, we'll see over the long term.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2022
Very good
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/02/2022
Order placed on February 6 and still not received
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Response from Smok-it
Your order was delivered on 15/02, but due to an incident, it took longer than usual. Unfortunately, this can happen, and once the parcel has been handed over to the carrier, it undergoes several operations, such as sorting by machine or manually, and distribution by the delivery person. We assure you that such delays are exceptional.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2022
Fine, thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
Simple and fast I recommend this site and smok it good tempo thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
Well-designed site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Correct
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2022
Time-consuming processing of requests, but fast, accurate delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/01/2022
I did not receive my order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2022
Very good as usual.
shipping costs are a bit high for international deliveries, too bad.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2021
Sending bottles of liquid in envelopes isn't great, but other than that it's fine.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2022
Well, delivery a bit long...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/12/2021
Very long delivery (5 days) and no communication
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Response from Smok-it
Your order was placed on 31/12 in the afternoon, due to the end of the year the carriers were not working that day, so it was taken care of on Monday 03/01, the flow of orders having been very important at the end of the year this has caused a delay in the delivery of packages, unfortunately this has fallen on your package, and despite all our efforts on exceptional periods we can not deliver 100% of orders in 48H. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I ordered 10 bottles. My account has been debited but the product is no longer available. So I was given a voucher which I don't know what to do with. I contacted customer service who told me to send an e-mail. Still no answer. Please help
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I have placed an order. My account is debited and then I get an email: product unavailable. I'd like a refund but no reply from smok-it.
Now I have a voucher for over 150€ for a store that no longer carries the item I use.
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/12/2021
One product is missing Please check
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Response from Smok-it
Hello, indeed the freezy grapes is missing, this product is out of stock, would you like another liquid to replace it?
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/12/2021
Order not yet received
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Response from Smok-it
Hello, when you click on the tracking of your shipment there is the following message: Your shipment could not be delivered, it will be made available at the post office. You can also choose a re-delivery date of your choice. You will need to contact your post office to find out what happened to your shipment that day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
Good service order received on time
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