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Rating: 4 out of 5
Good, no problems to report.
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast service. Fair price... for a physical network store.
No complaints.
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No complaints.
A
Rating: 1 out of 5
Package never received, claim pending, loss of time insured damage...
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Response from Smok-it
If this happens to you often, as you told us on the phone, we advise you in the future to request delivery at a parcel relay or post office, as we suggest on the site.
A
Rating: 1 out of 5
No response to messages
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Response from Smok-it
Hello, madam, we reply to messages but at the moment with the vacations we're short-staffed and we're behind with our replies. However, if your request is urgent we have a telephone number mentioned on the site.
A
Rating: 4 out of 5
not too bad
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Rating: 4 out of 5
Simple and easy
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A
Rating: 4 out of 5
not bad ^^
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Rating: 4 out of 5
Good site small error when I ordered but rectified within a week after returning the items not ordered.
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Rating: 4 out of 5
Well 1st order, a little trouble to track the package indicating it is at the post office when it was in my box. If not thank you for the gifts. Will recommend.
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Rating: 4 out of 5
I received my order, too bad it was missing an eliquid because out of stock while on the site it was in stock I should receive a credit. Hence my 4 stars instead of 5.
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Rating: 4 out of 5
the preparers must be color-blind in black and white, otherwise everything is fine and received on time.
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A
Rating: 4 out of 5
Simple, secure ordering
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A
Rating: 4 out of 5
Very good, almost too much choice
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Rating: 1 out of 5
No news about the parcel I ordered.
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Response from Smok-it
Hello, your order has been validated on Sunday, it has been taken into account the next day and has been shipped Tuesday late in the day, due to a delay on the entry of tracking numbers we will communicate this Wednesday in the afternoon. Sincerely
A
Rating: 4 out of 5
Fast delivery.
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A
Rating: 4 out of 5
Trustworthy site I'll definitely be back
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A
Rating: 1 out of 5
These are the wrong models
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Response from Smok-it
Hello, you have ordered pyrex for the pen 22 vape in 2ml, these pyrex do not fit on the pen plus vape which is in 4ml, this was well mentioned on the product sheet on our site.
A
Rating: 1 out of 5
1st opinion refused...but I haven't said everything for my order of 10/04. Lack of professionalism but rather of reactivity, despite my various requests. A damaged battery (during transport perhaps) - and don't forget the recipient's address error on the part of the site. Fortunately I know the letter carrier, who recognized my name. The battery was returned after receiving a return slip within 3 (working) days of the complaint (16/04). A replacement battery was sent under ......5 days after complaints (on 18/04) what a waste of time and trust...of professionalism and therefore of reactivity! with this waste of time, I was able to use my new box after 15 days after my initial order; picked up on 25/04 because tracked shipment and that the carrier did not want to ring at my home but asks me to recover in post office (do not forget the very accessible schedules of these post offices!). It's worth noting that people have a job, but they're not smart enough... However, it's not for lack of sending several emails and asking not to be penalized. I see I've been listened to!
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Response from Smok-it
Hello, yes indeed the first review was not accepted because there was inappropriate content, you accuse us of not being responsive what is more not to be professional out we reacted as soon as you contacted us about your battery deteriorated, a message from you at 10:43 on 13/04 and a first exchange from us at 11:21 the same date, On 15/04 we sent you a return slip for the damaged battery. We cannot systematically return a product following this type of dispute unless we have the assurance that the original product will be sent back to us.
As we explained to you in a previous exchange, we have no control over parcel delivery. Handling, delivery times and delivery depend on the post office, and if the letter carrier didn't want to ring your doorbell, we can't be held responsible. In fact, the only mistake we can admit is that there was an error in the address noted on the first shipment. This is called human error and we are sorry for it. Best regards.
As we explained to you in a previous exchange, we have no control over parcel delivery. Handling, delivery times and delivery depend on the post office, and if the letter carrier didn't want to ring your doorbell, we can't be held responsible. In fact, the only mistake we can admit is that there was an error in the address noted on the first shipment. This is called human error and we are sorry for it. Best regards.
A
Rating: 4 out of 5
Fast delivery but packaging a little light and damaged on receipt.
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Rating: 4 out of 5
very well thank you !!!! very fast shipping!
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Rating: 4 out of 5
Prices are higher than elsewhere, but they have items that are almost impossible to find on other sites. Shipping was not too fast, but delivery times are acceptable. Very nice and useful gift added to the package.
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Rating: 4 out of 5
A little disappointed the bottles were not well closed liquid a little lost in the package I trust you for future orders with more rigor on the packaging thank you in advance
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Rating: 1 out of 5
My order never arrived, no commercial gesture, the person I spoke to asked me to lodge a complaint against the post office, no order tracking whatsoever.
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Response from Smok-it
Hello, we understand your disappointment, but as we told you your package was delivered by post colissimo letter box without counter signature and we have informed you on your tracker that this was done on 18/03, it is possible that your package has been stolen from your box we can not be responsible for a possible theft, we offer on our site a delivery point relay without additional cost against signature so that your shipment is more secure but this solution has not been retained at your confirmation of delivery.
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Rating: 4 out of 5
Everything is perfect!
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Rating: 4 out of 5
R.A.S
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Rating: 4 out of 5
Reliable
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Rating: 4 out of 5
Fast delivery, a little gift that's always a pleasure.
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Rating: 4 out of 5
good site
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Rating: 4 out of 5
Very satisfied with the service I found items that I couldn't find elsewhere. Fast delivery and conforms to the order. I will certainly recommend this site.
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Rating: 4 out of 5
Fast, on-time delivery
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Rating: 4 out of 5
Correct price and fast delivery.
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Rating: 1 out of 5
more than a week to tell me that the product ordered is no longer available and surprised to see that what I buy does not meet my expectations
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Response from Smok-it
Hello, we understand your disappointment, it took a long time because we were looking for a solution to find the right item at the right rate and the importer told us that he did not maintain the reference in 6mg, we offered you 3mg with no obligation to change on our part, if it did not suit you we would have refunded the sale.
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Rating: 4 out of 5
Claire rapide
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Rating: 4 out of 5
Offers a quality selection, but lacks some interesting products.
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
All right!
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Rating: 4 out of 5
Compliant product
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Rating: 4 out of 5
Product delivered in accordance with order, slight delay in delivery tracking, but the team was responsive and therefore satisfied overall. To be repeated!
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Rating: 4 out of 5
well
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Rating: 1 out of 5
Their website is full of errors on the product descriptions. They indicate some liquids in 50/50 and when I receive them it's actually 20/80 . When I inform them of the problem, there's nothing wrong with them. The e-mail replies are surprising. First and last order with themw
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Response from Smok-it
You alerted us to the fact that these liquids didn't have the same PG/VG ratio on the site as those you received, so we granted you a return at our expense, we couldn't do any better. For information, we had indicated 50/50 and you got them in 30/70 and not 20/80.