Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1 and 5 stars

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A
Adrien C.
Rating: 5 out of 5
following a purchase from 10/10/2023
Perfect as usual!
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Laurence G.
Rating: 5 out of 5
following a purchase from 10/10/2023
Orders on the site are always well processed and phone calls are made when there is a problem with a product.
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Philippe O.
Rating: 5 out of 5
following a purchase from 09/10/2023
Thank you very much!
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Riccardo P.
Rating: 5 out of 5
following a purchase from 27/09/2023
Professionalism
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Gisele O.
Rating: 5 out of 5
following a purchase from 26/09/2023
I recommend fast efficient
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Olivier H.
Rating: 5 out of 5
following a purchase from 26/09/2023
Fast navigation on the smok it website, quick turnaround time to receive my tracked letter. No need to contact customer service, my order met my expectations.
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Raphael N.
Rating: 5 out of 5
following a purchase from 28/09/2023
no problem
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Olivier H.
Rating: 5 out of 5
following a purchase from 28/09/2023
Fast navigation on the site to find my maily quid liquid, and super fast delivery. No need to contact customer service. Nice, easy-to-open bottle and good product.
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Bruno B.
Rating: 5 out of 5
following a purchase from 18/09/2023
The parcel arrived without surprise, with the right quantities and the right products ordered, and the packaging is almost totally eco-friendly. What more could you ask for?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2023
Very good and fast service, I will be back and highly recommend!!!! Thank you very much and sorry for not speaking French. Kind regards from the Netherlands
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2023
Very good Site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2023
Impeccable and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2023
Fast delivery, compliant products, very responsive seller, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2023
Top as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2023
WELL WELL
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2023
Happy customer from belgium
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2023
Very fast navigation on the site to find my product, very short time to receive my order, I did not need to contact the service. Order compliant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2023
Fast navigation and processing of my request, and the order was compliant. I didn't need to contact the service department.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2023
Always impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2023
TOP service!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2023
Easy navigation and product search. Choice and reasonable prices with a cumulative points system offering discounts on future orders...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2023
Fast and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2023
Fast navigation on the site to find my favourite product, fast delivery and very satisfied with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2023
Ras sans pb
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Perfect delivery as expected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/08/2023
Sorry, I'm not happy with my package because I have a total of 10 blister packs, or 40 refills that are not chlorophyll despite the packaging and have a white tip. It's not the first time this has happened! I would like to have 10 new cartridges that are really chlorophyll please! And a commercial gesture wouldn't go amiss! Plus they all leak!!! I expect a quick return I'm running out of refills. thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
OK.....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2023
very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2023
Top as always!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2023
Compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2023
Fast navigation on the site to find my liquid and fast delivery. Order in conformity.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2023
Many thanks to the sales clerk at avenue de la motte picquet Paris 15
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2023
Fast navigation on the smok it website, quick turnaround time to receive my tracked letter. No need to contact customer service, order conforms to my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
EVERYTHING WAS PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
tjrs très bien,je suis client depuis plusieurs années,et service tjrs impeccable,je recommande vivement ce site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
Quick navigation on the site to order, fast delivery times. No need to call customer service. Order conforms well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
I recommend safe and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2023
I found an old clearomizer unobtainable Aspire a very correct price and delivery was super fast. Thank you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/07/2023
Delivery far too long (almost 10 days)
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Response from Smok-it
It's true that the delay is long, but unfortunately this can happen during the summer months. Once the parcels have been handed over to the carriers, delivery depends on how busy they are, but we've just checked that it took 8 days, not 10.
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