Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2022
Fast and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2022
excellent service as always, fast delivery and the website is easy to find what I'm looking for.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
Almost 1 year of loyalty and still a pleasure to order, efficient after-sales service!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2022
Promotional products supposedly available at the time of ordering, then payment validated and finally the order cancelled on the grounds of a stock error. No commercial gesture, of course.
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Response from Smok-it
Sir, we informed you that the product you had ordered was out of stock, as it was not up to date, and the manufacturer had stopped production. We offered to replace your purchase with another product, but you informed us that you wanted a refund, so we cancelled the order at your request, as you only wanted this product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2022
good service from Smokit, fast delivery in the UK, would highly recommend this company. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2022
RAS As usual. speed, well-packaged product that met my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Delighted!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2022
Fast shipping, disposable cbd Le chanvrier suisse lemon with good taste. I've ordered several times and never been disappointed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2022
Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
Very good service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2022
I still haven't received my order, even though I was contacted after the product I ordered was out of stock, in order to offer me a solution, and still nothing after 10 days and, above all, no more news.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2022
Azerty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
very good,impeccable service,fast delivery,to be recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
Perfect for all levels
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Excellent site nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/09/2022
Order placed on 05/09/2022 and still nothing received. I have not received any email to follow up on my order. I wrote an email a few days ago which went unanswered. This is the first time I've ordered and I'm quite disappointed. On other sites, I have always received my order within 2 days.
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Response from Smok-it
Hello, your order is waiting for you at the relay point you have selected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2022
Delighted with this 1st order. Fast delivery. Well scented products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2022
Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2022
I took the trouble to contact before ordering not to lose time in the end could not use my order ... explanations over the phone serte but no e order anyway ...
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Response from Smok-it
Hello, your order was delivered on Saturday, September 3, for shipments in delivery in 24H we have the option chronopost it was not validated at the time of your order, it was therefore left in standard shipping delivery within 2 to days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2022
Nothing different that I've seen elsewhere except the amazing prices!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2022
Ras fast, compliant delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2022
Super fast shipping (max 48h). Already ordered 3,4x and always super satisfied, received 2x10 ml as a gift to discover new tastes at the top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2022
Thank you for the quality product and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2022
item was as I expected and delivered quickly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2022
still haven't received my parcel in 5 days
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2022
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2022
Good service. Fast delivery. As always, impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2022
Very fast service and quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2022
Thanks for the eco of individual cardboard boxes, which generates less waste. Continue (LET'S THINK ABOUT OUR PLANET)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2022
Xxxxxxx
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2022
As always cheap products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
Delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2022
I immediately found the desired product (e-liquid maily quid 11mg) the payment part is new and a little surprising but I managed. I recommend the site smok-it very well for any product ordered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
It's all very simple and well explained, and the site offers a wide range of choices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2022
Great customer communication. quick resolution to problems and queries. Thanks
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
Impec
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
Thank you very much
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