Customer reviews of Smok-it

9,2 /10

Based on 3 483 published reviews

5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1 and 5 stars

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Acheteur vérifié

Published on 16/04/2021 à 00h10 following a purchase from 26/03/2021

Perfect

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Acheteur vérifié

Published on 15/04/2021 à 17h14 following a purchase from 09/04/2021

RAS Fast delivery!

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Acheteur vérifié

Published on 15/04/2021 à 09h41 following a purchase from 01/04/2021

Top quality, very fast delivery (ordered on Sunday, received on Tuesday) and with a small gift to make you happy.

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Acheteur vérifié

Published on 14/04/2021 à 23h13 following a purchase from 09/04/2021

Fast delivery and team available for any questions. Very good products. Regular discounts, extra.

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Acheteur vérifié

Published on 14/04/2021 à 19h26 following a purchase from 08/04/2021

Order conforms, very well packed! A little note and a surprise! Thanks to the whole team! I recommend the site!

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Acheteur vérifié

Published on 13/04/2021 à 16h49 following a purchase from 05/04/2021

very clear site,competitive prices,fast delivery,fast service and response in case of problems,site to be recommended.

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Acheteur vérifié

Published on 13/04/2021 à 05h34 following a purchase from 06/04/2021

As usual, very professional and responsive.

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Acheteur vérifié

Published on 12/04/2021 à 17h02 following a purchase from 07/04/2021

Nickel, as ordered. Delivery on time. Little extra: a little Kdo....

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Acheteur vérifié

Published on 12/04/2021 à 15h29 following a purchase from 06/04/2021

nikel

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Acheteur vérifié

Published on 12/04/2021 à 07h26 following a purchase from 05/04/2021

Hello Too bad you don't sell kami anymore.

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Acheteur vérifié

Published on 11/04/2021 à 18h59 following a purchase from 06/04/2021

Very satisfied as usual.

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Acheteur vérifié

Published on 11/04/2021 à 15h28 following a purchase from 05/04/2021

Order received; corresponds to expectations and site description.

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Acheteur vérifié

Published on 11/04/2021 à 08h35 following a purchase from 05/04/2021

Very clear website Order received very quickly

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Acheteur vérifié

Published on 10/04/2021 à 17h34 following a purchase from 05/04/2021

Delighted with my order!

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Acheteur vérifié

Published on 09/04/2021 à 11h44 following a purchase from 03/04/2021

Excellent site, simple and intuitive, fast delivery and well packaged, many thanks.

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Acheteur vérifié

Published on 09/04/2021 à 03h35 following a purchase from 26/03/2021

Fast and serious. a few small gifts in addition to my order made me happy :)

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Acheteur vérifié

Published on 08/04/2021 à 20h20 following a purchase from 02/04/2021

I haven't received my order yet. Hopefully tomorrow. I still give you 5 stars because delivery is usually very fast, but may be delayed with the Easter holidays.

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Acheteur vérifié

Published on 08/04/2021 à 20h11 following a purchase from 03/04/2021

Fast and efficient, thank you

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Acheteur vérifié

Published on 07/04/2021 à 17h18 following a purchase from 25/03/2021

First time, but nice and fast.

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Acheteur vérifié

Published on 07/04/2021 à 08h07 following a purchase from 01/04/2021

Perfect with the little gift that always makes people happy, thank you.

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Acheteur vérifié

Published on 06/04/2021 à 22h04 following a purchase from 29/03/2021

Very satisfied, very good products, very fast delivery.

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Acheteur vérifié

Published on 06/04/2021 à 18h57 following a purchase from 01/04/2021

Snelle levering , correcte prijzen !

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Acheteur vérifié

Published on 06/04/2021 à 06h54 following a purchase from 18/03/2021

Order prepared with care. Sweets and a liquid offered. Thank you for your kind attention. I recommend

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Acheteur vérifié

Published on 04/04/2021 à 09h51 following a purchase from 28/03/2021

Super fast and serious

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Acheteur vérifié

Published on 04/04/2021 à 00h05 following a purchase from 29/03/2021

Very good product and like the fast delivery. And i got my little sweety surprise in my bagg. Thx a lot SMOK-IT

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Acheteur vérifié

Published on 03/04/2021 à 16h33 following a purchase from 29/03/2021

Top delivery

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Acheteur vérifié

Published on 03/04/2021 à 05h23 following a purchase from 19/03/2021

No realistic description of the item "made in China" at 10 euros (previously sold for 3 times more, incomprehensible), instantly broke down. I contacted the store by phone and was told "you've bought a 10 euro item, don't expect anything special". 10 euros is an hour's work at minimum wage, and even at 10 euros, you can expect an item to work, otherwise you don't sell it. So I ask for a refund, I have to pay for the return, which they don't offer me even though their item doesn't work (so they could have offered me a free voucher, but you're a pigeonhole in a Parisian boutique), and in shipping costs alone I've paid more than the price of the item. Instead of refunding me, they're giving me a credit note, even though I took the trouble to write a handwritten explanatory letter after my phone call, but they didn't take it into account. A horror. Never again. And I want my money back, I don't want any credit!

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Response from Smok-it Published on 03/04/2021

Madam, you have purchased a basic product that does not necessarily correspond to your needs and is defective because the load did not hold, this happens the after-sales service has taken care of your request for return and as you asked us you did not want a return in exchange for the product but a refund which in this case the return is at your expense, In view of your comment, you apparently have a grudge against Parisian retailers, and you don't like the conditions for returning products. We're sorry, but these are our conditions, but a credit note has been generated to cancel the sale of the returned product (accounting obligation), and as you requested in your letter, this sum will be reimbursed on the credit card transaction you made.

Acheteur vérifié

Published on 02/04/2021 à 11h57 following a purchase from 27/03/2021

Order conforms Packaging correct Deadlines met The little + a package of candy! I recommend

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Acheteur vérifié

Published on 29/03/2021 à 15h37 following a purchase from 24/03/2021

Some products were unavailable and the staff managed to replace them with superior products for the same price. Fast and careful delivery. Totally recommend.

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Acheteur vérifié

Published on 29/03/2021 à 15h12 following a purchase from 23/03/2021

Fast and perfect

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Acheteur vérifié

Published on 29/03/2021 à 09h11 following a purchase from 22/03/2021

Very good

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Acheteur vérifié

Published on 29/03/2021 à 07h59 following a purchase from 22/03/2021

Very fast delivery, very friendly staff

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Acheteur vérifié

Published on 26/03/2021 à 18h22 following a purchase from 21/03/2021

several orders already and never disappointed very good products and wide choice . impeccable service

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Acheteur vérifié

Published on 26/03/2021 à 15h39 following a purchase from 20/03/2021

very good site

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Acheteur vérifié

Published on 26/03/2021 à 09h53 following a purchase from 20/03/2021

Very fast delivery. Well packaged.

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Acheteur vérifié

Published on 26/03/2021 à 08h17 following a purchase from 19/03/2021

well

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Acheteur vérifié

Published on 24/03/2021 à 16h39 following a purchase from 18/03/2021

Very good

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Acheteur vérifié

Published on 24/03/2021 à 10h03 following a purchase from 18/03/2021

Delivery as fast and careful as ever. Nothing to report!

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Acheteur vérifié

Published on 24/03/2021 à 09h30 following a purchase from 18/03/2021

Always fast delivery with no unpleasant surprises. Thank you

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Acheteur vérifié

Published on 24/03/2021 à 09h01 following a purchase from 18/03/2021

Fast and compliant!

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