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A
Rating: 5 out of 5
Always satisfied, ordered on Sunday and received on Tuesday.
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
thank you to all the team for the seriousness, and the time of preparation, until the delivery. This evening the envelope was in my box, as expected by the deliveryman. Thank you again for the little attention, which makes us very happy.
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A
Rating: 5 out of 5
Fast, compliant shipping
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A
Rating: 5 out of 5
As every time,perfect!!!! At the top!
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A
Rating: 5 out of 5
Nothing to complain about, order conformed and on time
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A
Rating: 1 out of 5
They should check their products before putting them on sale, only to send me an e-mail saying we're sorry but when preparing your order we noticed that this one was faulty, but you can choose something else, but of course! they refunded me on my PayPal but I have to wait because the payment is pending and not yet on my CB it's been 7 days!What a lack of professionalism I vape for 8 years and this is the first time I encounter such a problem, I had to order this ato elsewhere and therefore paid and advance money, no compensation from them, you can see the state of mind of this shop, of course I will not be shy to advertise them on social networks.
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Response from Smok-it
Sir, our professionalism leads us to control the products before sending them, that's what we did, unfortunately we cannot control 10000 references every day, in a warehouse every day there are comings and goings, following this problem we alerted you of this disappointment, Your order was validated on the evening of 19/11 and the cancellation and request for refund on the morning of 20/11. Now your purchase was made by Paypal, we can't be responsible for Paypal's refund conditions.
A
Rating: 5 out of 5
fast delivery. thank you
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A
Rating: 5 out of 5
No fast problems
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A
Rating: 5 out of 5
always on top
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A
Rating: 5 out of 5
Always ok with my orders, and good value for money.
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A
Rating: 5 out of 5
Very good product very serious seller and very fast in sending the order and fast delivery I recommend
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A
Rating: 5 out of 5
Order shipped quickly and well received.
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A
Rating: 5 out of 5
very well
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A
Rating: 5 out of 5
Very fast delivery. Serious company!
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A
Rating: 5 out of 5
fast
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A
Rating: 5 out of 5
Perfect! Delivery on time and on schedule.
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A
Rating: 1 out of 5
You put on sale products that you do not have in stock, refund me!
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Response from Smok-it
Sir, we informed you that the product you ordered was available but not in the right rate you requested, the stock we have but not in the right declination, stock errors happen, you do not want a different rate we understand and do not worry you will be refunded the amount of your order. Best regards.
A
Rating: 5 out of 5
Quantity discounts, fast delivery
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A
Rating: 5 out of 5
very well
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A
Rating: 5 out of 5
As usual, fast and as ordered.
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A
Rating: 5 out of 5
Good, fast follow-up I recommend
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A
Rating: 5 out of 5
It was in the mail. It was super easy without having to wait for someone to deliver it. Thank you!
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A
Rating: 5 out of 5
Efficiency, speed, wide choice of products
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A
Rating: 5 out of 5
Great service, fast delivery
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A
Rating: 1 out of 5
Too bad we can't give 0 because it's everything my order at smoke it deserves, pitiful service Order made on Thursday with delivery by chronopost before 1pm, received the order a week later when indicated on the site delivery 48 to 72h, the first two days the order did not move I sent a message no response forced to call on Monday to know that my order was still not gone no excuses nothing normal what I am assured that my order will leave the same day number of chronopost to support but again bullshit I call back Tuesday not pleasant person on the phone who blames chronopost, my order really left that Tuesday evening no respect for customers first and last order chee them site to flee!!
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Response from Smok-it
Madam, we understand your disappointment but we assure you that the order was indeed given to the carrier on Monday and not Tuesday, with the influx of orders carriers have more difficulty than usual to meet deadlines, following that we must respond to all requests by phone or mail due to delays generated, the person who spoke to you on the phone was wrong to get upset but with the current period it may happen that the exchanges are a little abrupt and for that we apologize. Sorry not to see you again and good vape.
A
Rating: 5 out of 5
A very serious and responsive site. I recommend it!
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A
Rating: 5 out of 5
Always perfect, as usual fast delivery, very well packaged product
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A
Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Despite an error in my order, since I didn't receive the right electronic cigarette...the responsiveness with which the problem was solved is much more important in my opinion. I am very satisfied with the solutions offered and the kindness shown towards me! I think it's essential to have a support team on the phone, looking for and finding a solution within 30 minutes - well done!
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A
Rating: 5 out of 5
Very satisfied with the site, the advice given when I had questions, and the products.
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Rating: 5 out of 5
Really cheap and top quality! I've been a smoker for over 3 years and thanks to smoke it I've made the switch to electronic cigarettes very easily.
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Rating: 5 out of 5
Very good service...listening to the customer...
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Rating: 5 out of 5
Deadline met Good quality of service
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Rating: 5 out of 5
Fast service
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Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Reliable and serious site. Deadlines met and good quality products.
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A
Rating: 5 out of 5
Always on top, change nothing.
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A
Rating: 5 out of 5
Fast delivery, happy with my purchase from smok it.
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Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it! And thanks for the little gift
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Rating: 5 out of 5
Order received quickly Excellent products! Highly recommend
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