Customer reviews of Smok-it

9,2 /10

Based on 3 483 published reviews

5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1 and 5 stars

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Acheteur vérifié

Published on 06/06/2019 à 12h58 following a purchase from 02/06/2019

Good, simple and concise.

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Acheteur vérifié

Published on 06/06/2019 à 12h46 following a purchase from 05/06/2019

always so satisfied, reasonable prices, ultra fast delivery. See you soon for a next order. Thank you

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Acheteur vérifié

Published on 06/06/2019 à 09h16 following a purchase from 05/06/2019

very happy with the service

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Acheteur vérifié

Published on 05/06/2019 à 20h46 following a purchase from 05/06/2019

Plenty of choice, right price, simple and fast.

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Acheteur vérifié

Published on 04/06/2019 à 19h59 following a purchase from 02/06/2019

No news about the parcel I ordered.

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Response from Smok-it Published on 04/06/2019

Hello, your order has been validated on Sunday, it has been taken into account the next day and has been shipped Tuesday late in the day, due to a delay on the entry of tracking numbers we will communicate this Wednesday in the afternoon. Sincerely

Acheteur vérifié

Published on 03/06/2019 à 15h29 following a purchase from 28/05/2019

Fast and impeccable shipping with a free sample...nothing to say but "super"

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Acheteur vérifié

Published on 03/06/2019 à 13h36 following a purchase from 31/05/2019

Perfect order received very quickly.

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Acheteur vérifié

Published on 02/06/2019 à 10h29 following a purchase from 28/05/2019

Easy ordering, on-time delivery... and little gifts to boot! What more could you ask for? Very happy with the site.

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Acheteur vérifié

Published on 31/05/2019 à 17h04 following a purchase from 27/05/2019

Fast and efficient +++

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Acheteur vérifié

Published on 27/05/2019 à 19h29 following a purchase from 23/05/2019

Very good

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Acheteur vérifié

Published on 27/05/2019 à 01h21 following a purchase from 23/05/2019

fast, careful service and thanks for the gifts

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Acheteur vérifié

Published on 22/05/2019 à 14h21 following a purchase from 07/05/2019

Very satisfied, I will continue to order from this site!

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Acheteur vérifié

Published on 19/05/2019 à 23h08 following a purchase from 16/05/2019

These are the wrong models

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Response from Smok-it Published on 23/05/2019

Hello, you have ordered pyrex for the pen 22 vape in 2ml, these pyrex do not fit on the pen plus vape which is in 4ml, this was well mentioned on the product sheet on our site.

Acheteur vérifié

Published on 19/05/2019 à 20h36 following a purchase from 10/05/2019

I'm really delighted with this site, always careful and attentive shipping, impeccable service, excellent communication and great friendliness. I highly recommend it.

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Acheteur vérifié

Published on 19/05/2019 à 20h01 following a purchase from 14/05/2019

Perfect reception Exactly the vials I was looking for with one more that I will test with great pleasure and even small candies haribo bonus your site is just perfect I will talk to my relatives smoker of electronic cigarettes and I recommend as soon as possible to you thank you to you and beautiful evening to you

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Acheteur vérifié

Published on 19/05/2019 à 18h03 following a purchase from 11/05/2019

Rien na re fire parfait tres bon site

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Acheteur vérifié

Published on 17/05/2019 à 14h25 following a purchase from 13/05/2019

I like the product and the delivery is fast.

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Acheteur vérifié

Published on 17/05/2019 à 13h20 following a purchase from 14/05/2019

Easy to use

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Acheteur vérifié

Published on 16/05/2019 à 16h11 following a purchase from 07/05/2019

Perfect, very satisfied, fast delivery with always a small gift, I recommend it without hesitation, thank you.

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Acheteur vérifié

Published on 16/05/2019 à 15h00 following a purchase from 12/05/2019

Easy and simple

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Acheteur vérifié

Published on 14/05/2019 à 00h13 following a purchase from 09/05/2019

Bienbien

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Acheteur vérifié

Published on 13/05/2019 à 07h50 following a purchase from 09/05/2019

I am very satisfied, both with the product and the very fast delivery. Thank you.

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Acheteur vérifié

Published on 12/05/2019 à 16h14 following a purchase from 05/05/2019

Order shipped the same day, received within a week, plus it's the only site where I find this liquid. Bravo

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Acheteur vérifié

Published on 11/05/2019 à 12h13 following a purchase from 06/05/2019

Order received in perfect time

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Acheteur vérifié

Published on 10/05/2019 à 21h52 following a purchase from 06/05/2019

Seller to recommend, fast delivery, which is not the case with the post office.

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Acheteur vérifié

Published on 10/05/2019 à 12h42 following a purchase from 06/05/2019

excellent site!

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Acheteur vérifié

Published on 08/05/2019 à 11h22 following a purchase from 01/05/2019

perfect!!

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Acheteur vérifié

Published on 06/05/2019 à 21h32 following a purchase from 02/05/2019

Always satisfied. Orders arrive very quickly and without error.

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Acheteur vérifié

Published on 06/05/2019 à 19h27 following a purchase from 27/04/2019

Order received quickly, small gifts appreciated. Very good liquid. I will recommend it without any worries.

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Acheteur vérifié

Published on 06/05/2019 à 13h56 following a purchase from 03/05/2019

Very good

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Acheteur vérifié

Published on 04/05/2019 à 00h38 following a purchase from 23/04/2019

Super plus little gifts in the box super super super

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Acheteur vérifié

Published on 03/05/2019 à 19h55 following a purchase from 29/04/2019

Thanks for the gift with delivery

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Acheteur vérifié

Published on 02/05/2019 à 13h01 following a purchase from 28/04/2019

Excellent fast compliant very reasonable shipping +++++

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Acheteur vérifié

Published on 02/05/2019 à 12h55 following a purchase from 28/04/2019

Super fast

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Acheteur vérifié

Published on 02/05/2019 à 12h39 following a purchase from 28/04/2019

Fast delivery, impeccable transaction, very competitive price, I recommend this site.

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Acheteur vérifié

Published on 30/04/2019 à 23h22 following a purchase from 10/04/2019

1st opinion refused...but I haven't said everything for my order of 10/04. Lack of professionalism but rather of reactivity, despite my various requests. A damaged battery (during transport perhaps) - and don't forget the recipient's address error on the part of the site. Fortunately I know the letter carrier, who recognized my name. The battery was returned after receiving a return slip within 3 (working) days of the complaint (16/04). A replacement battery was sent under ......5 days after complaints (on 18/04) what a waste of time and trust...of professionalism and therefore of reactivity! with this waste of time, I was able to use my new box after 15 days after my initial order; picked up on 25/04 because tracked shipment and that the carrier did not want to ring at my home but asks me to recover in post office (do not forget the very accessible schedules of these post offices!). It's worth noting that people have a job, but they're not smart enough... However, it's not for lack of sending several emails and asking not to be penalized. I see I've been listened to!

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Response from Smok-it Published on 01/05/2019

Hello, yes indeed the first review was not accepted because there was inappropriate content, you accuse us of not being responsive what is more not to be professional out we reacted as soon as you contacted us about your battery deteriorated, a message from you at 10:43 on 13/04 and a first exchange from us at 11:21 the same date, On 15/04 we sent you a return slip for the damaged battery. We cannot systematically return a product following this type of dispute unless we have the assurance that the original product will be sent back to us.
As we explained to you in a previous exchange, we have no control over parcel delivery. Handling, delivery times and delivery depend on the post office, and if the letter carrier didn't want to ring your doorbell, we can't be held responsible. In fact, the only mistake we can admit is that there was an error in the address noted on the first shipment. This is called human error and we are sorry for it. Best regards.

Acheteur vérifié

Published on 30/04/2019 à 17h41 following a purchase from 26/04/2019

Fast delivery. Always well packaged. Matches order every time.

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Acheteur vérifié

Published on 28/04/2019 à 14h17 following a purchase from 24/04/2019

Very good site, very responsive

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Acheteur vérifié

Published on 27/04/2019 à 13h12 following a purchase from 20/04/2019

Received in less than 4 days, very good product thanks Smok-it

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Acheteur vérifié

Published on 25/04/2019 à 20h29 following a purchase from 11/04/2019

Very good

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