Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2021
Perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
Not the right product received I ordered an e-liquid product in 70/30 VG/PG and not a 50/50 as I received. See the e-mail of 13.04.2021 to which you still haven't replied...!
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Response from Smok-it
Sir, we haven't replied to you because we didn't receive your message, indeed on the product sheet it is indicated that the liquid is in 70/30 whereas the photo shows it in 50/50, however if the liquid doesn't suit you you can return it to us if it hasn't been opened and we will refund you in full or we can make an exchange for a liquid of your choice even if its value is higher than your purchase. Sincerely.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
RAS Fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2021
Top quality, very fast delivery (ordered on Sunday, received on Tuesday) and with a small gift to make you happy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
Fast delivery and team available for any questions. Very good products. Regular discounts, extra.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2021
Order conforms, very well packed! A little note and a surprise! Thanks to the whole team! I recommend the site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2021
very clear site,competitive prices,fast delivery,fast service and response in case of problems,site to be recommended.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Good overall, but the packaging can be a little flimsy at times.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2021
As usual, very professional and responsive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Nickel, as ordered. Delivery on time. Little extra: a little Kdo....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2021
nikel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Snelle levering in België!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2021
Hello Too bad you don't sell kami anymore.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Some slowness, but nothing to worry about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2021
Very satisfied as usual.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2021
Order received; corresponds to expectations and site description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
this command well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2021
Very clear website Order received very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2021
Delighted with my order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2021
Excellent site, simple and intuitive, fast delivery and well packaged, many thanks.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2021
Fast and serious. a few small gifts in addition to my order made me happy :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
I haven't received my order yet. Hopefully tomorrow. I still give you 5 stars because delivery is usually very fast, but may be delayed with the Easter holidays.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2021
Fast and efficient, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2021
First time, but nice and fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2021
Perfect with the little gift that always makes people happy, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Very satisfied, very good products, very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2021
Snelle levering , correcte prijzen !
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2021
Order prepared with care. Sweets and a liquid offered. Thank you for your kind attention. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2021
Super fast and serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Very good product and like the fast delivery. And i got my little sweety surprise in my bagg. Thx a lot SMOK-IT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Top delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Very good. 20% off after ordering... too bad...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2021
Order conforms Packaging correct Deadlines met The little + a package of candy! I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
The site is well presented and the customer service is fast. Negative point and the wait due parcel.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/03/2021
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
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Response from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2021
Some products were unavailable and the staff managed to replace them with superior products for the same price. Fast and careful delivery. Totally recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2021
Fast and perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2021
Very fast delivery, very friendly staff
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