Customer reviews of Smok-it

9,2 /10

Based on 3 483 published reviews

5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 2, 3, 4 and 5 stars

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Acheteur vérifié

Published on 30/12/2019 à 10h35 following a purchase from 24/12/2019

Excellent service

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Acheteur vérifié

Published on 29/12/2019 à 18h20 following a purchase from 25/12/2019

Order received promptly

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Acheteur vérifié

Published on 29/12/2019 à 02h16 following a purchase from 28/12/2019

Site navigation is very clear.
Fast delivery.
Need information: very simple contact, very quick response. Perfection.

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Acheteur vérifié

Published on 26/12/2019 à 17h42 following a purchase from 16/12/2019

fast delivery and perfect package

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Acheteur vérifié

Published on 24/12/2019 à 13h00 following a purchase from 18/12/2019

Order received very quickly in my mailbox, accompanied by a few small gifts including a 10 ml eliquid!

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Acheteur vérifié

Published on 21/12/2019 à 16h35 following a purchase from 21/12/2019

Super well detailed

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Acheteur vérifié

Published on 21/12/2019 à 11h50 following a purchase from 20/12/2019

Very good

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Acheteur vérifié

Published on 21/12/2019 à 06h08 following a purchase from 05/12/2019

Satisfied

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Acheteur vérifié

Published on 15/12/2019 à 00h50 following a purchase from 14/12/2019

All Good! ;)

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Acheteur vérifié

Published on 14/12/2019 à 02h04 following a purchase from 29/11/2019

Nothing special to say

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Acheteur vérifié

Published on 12/12/2019 à 19h51 following a purchase from 03/12/2019

The site is easy to navigate and the prices are attractive, but I'm still disappointed. The item ordered was noted as being available with a delivery time of 48 hours. But my order went out a week later. I don't understand why and I didn't receive any information warning me of any delay.

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Acheteur vérifié

Published on 12/12/2019 à 16h06 following a purchase from 05/12/2019

very good thank you!!!

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Acheteur vérifié

Published on 10/12/2019 à 06h29 following a purchase from 09/12/2019

Very clever

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Acheteur vérifié

Published on 09/12/2019 à 18h19 following a purchase from 02/12/2019

Fast delivery and I even got a little gift! Thanks to the team! :)

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Acheteur vérifié

Published on 09/12/2019 à 01h01 following a purchase from 08/12/2019

Too good this site I recommend it to all

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Acheteur vérifié

Published on 08/12/2019 à 03h00 following a purchase from 01/12/2019

Perfect, as with all my previous orders, but I take off one star for the excessive use of tape on the packaging, which makes the cardboard non-recyclable.

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Acheteur vérifié

Published on 07/12/2019 à 23h42 following a purchase from 02/12/2019

Received well packaged nothing to say

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Acheteur vérifié

Published on 06/12/2019 à 19h28 following a purchase from 02/12/2019

I'm very happy with your site.
And the little gesture of small gifts very pleasant.

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Acheteur vérifié

Published on 05/12/2019 à 17h12 following a purchase from 04/12/2019

Perfect, order received the next day.
Thank you

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Acheteur vérifié

Published on 05/12/2019 à 13h17 following a purchase from 08/11/2019

impeccable site competitive prices

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Acheteur vérifié

Published on 04/12/2019 à 14h19 following a purchase from 04/12/2019

I'm as satisfied as ever - fast, secure delivery

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Acheteur vérifié

Published on 03/12/2019 à 14h05 following a purchase from 28/11/2019

Very good

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Acheteur vérifié

Published on 03/12/2019 à 14h05 following a purchase from 28/11/2019

Very good

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Acheteur vérifié

Published on 02/12/2019 à 14h27 following a purchase from 01/12/2019

Nothing to complain about

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Acheteur vérifié

Published on 02/12/2019 à 07h44 following a purchase from 16/11/2019

Fast and in line with my expectations

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Acheteur vérifié

Published on 25/11/2019 à 18h39 following a purchase from 18/11/2019

package opened, missing 1 set of TFV12 silicone gaskets, missing candy taste Banana 10ml nicotine 3ml, violet 10ml nicotine 3ml for a first order it's disappointing.

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Response from Smok-it Published on 25/11/2019

Hello, as we told you in a previous email, you can send us the photo corresponding to your receipt, we will make a claim with colissimo and upon receipt of your photo we will send you the missing products. We send orders in good and due form by carrier, then the routing and handling of packages with these carriers are elements that we do not control, we resort only to claims to settle the dispute. This does happen, but it's quite rare.

Acheteur vérifié

Published on 25/11/2019 à 11h44 following a purchase from 17/11/2019

perfect, delivered quickly:)

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Acheteur vérifié

Published on 22/11/2019 à 08h59 following a purchase from 16/11/2019

Super 2 gifts in the delivery

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Acheteur vérifié

Published on 19/11/2019 à 19h46 following a purchase from 19/11/2019

Fast shipping..good customer service

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Acheteur vérifié

Published on 19/11/2019 à 06h25 following a purchase from 01/11/2019

2 eliquids finally unavailable; I received a credit note...

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Acheteur vérifié

Published on 19/11/2019 à 00h13 following a purchase from 13/11/2019

Fast delivery in careful packaging. Perfect.

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Acheteur vérifié

Published on 17/11/2019 à 20h04 following a purchase from 08/11/2019

Nothing to say.... Perfect, as always.

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Acheteur vérifié

Published on 17/11/2019 à 10h25 following a purchase from 16/11/2019

bonjour, le site est bien fait, il a fallu que je joigne la boutique de paris xv pour connaitre les marques du e-liquide et des resistances. cordialement

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Acheteur vérifié

Published on 16/11/2019 à 12h30 following a purchase from 14/11/2019

Perfect

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Acheteur vérifié

Published on 15/11/2019 à 10h48 following a purchase from 07/11/2019

After several orders, I can only recommend smok-it: customer service is easy to reach, delivery is on time, the products are very pleasant, and there's always a little gift in the parcel. Don't hesitate to order!

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Acheteur vérifié

Published on 14/11/2019 à 22h59 following a purchase from 09/11/2019

Very good! Perfect delivery

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Acheteur vérifié

Published on 14/11/2019 à 18h49 following a purchase from 29/10/2019

very good . top price and delivery time

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Acheteur vérifié

Published on 11/11/2019 à 14h34 following a purchase from 10/11/2019

Large selection of products. Even the unobtainable.

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Acheteur vérifié

Published on 10/11/2019 à 12h47 following a purchase from 06/11/2019

Excellent

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Acheteur vérifié

Published on 09/11/2019 à 13h16 following a purchase from 04/11/2019

A - A delay in delivery due to a colissimo routing error. B - The tape-laden packaging is not reusable (not environmentally friendly!). C - For the rest, TVB, so four stars.

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