Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2019
bonjour, le site est bien fait, il a fallu que je joigne la boutique de paris xv pour connaitre les marques du e-liquide et des resistances. cordialement
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
A - A delay in delivery due to a colissimo routing error. B - The tape-laden packaging is not reusable (not environmentally friendly!). C - For the rest, TVB, so four stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2019
Hello, My order arrived on time even though there was a bank holiday, thanks Smok-it.
PS: The little candy makes me happy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
Fast, RAS except that the site is complicated or is it me?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2019
Ordered on Wednesday, received on Monday! An error in delivery......... I was afraid of the state of my cigarette, the package was rescotched, but not ..... Perfect! Tested only yesterday, so I can't give you a grade, to be seen..... It seems fine to me, except that the clermo is leaking through the ventilation holes. I'm going to take it apart to see if everything's properly installed. To be continued........
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2019
Delivery not fast enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2019
Well received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2019
Cheap e liquids
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2019
Good reaction when I was worried about not hearing from you. Then everything went perfectly. I'm still surprised to have received my 2 products in their original box but without the plastic wrapping around them. I recommended them anyway...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
Fast service. Fair price... for a physical network store.
No complaints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
not too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2019
Simple and easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2019
not bad ^^
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
Good site small error when I ordered but rectified within a week after returning the items not ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2019
Well 1st order, a little trouble to track the package indicating it is at the post office when it was in my box. If not thank you for the gifts. Will recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
I received my order, too bad it was missing an eliquid because out of stock while on the site it was in stock I should receive a credit. Hence my 4 stars instead of 5.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
the preparers must be color-blind in black and white, otherwise everything is fine and received on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2019
No particular worries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
Simple, secure ordering
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2019
Very good, almost too much choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2019
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2019
Trustworthy site I'll definitely be back
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2019
I received the order today but 3 of 4 falcons spilled about 1/4 of its contents on the trip... the package smelled very good on delivery... too bad! Everything was soaked!
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Response from Smok-it
Hello, we've taken note of your feedback. Our bottles are inspected before any order is dispatched, precisely to make sure they're not leaking. However, as soon as we hand them over to the carrier, we don't check the handling of the package, because if the package falls or is thrown around, as can unfortunately happen, the bottles' seal may be less effective.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Fast delivery but packaging a little light and damaged on receipt.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2019
very well thank you !!!! very fast shipping!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2019
The site is well out put the fact that I have not received the products requested in exchange for defective products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2019
Prices are higher than elsewhere, but they have items that are almost impossible to find on other sites. Shipping was not too fast, but delivery times are acceptable. Very nice and useful gift added to the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2019
A little disappointed the bottles were not well closed liquid a little lost in the package I trust you for future orders with more rigor on the packaging thank you in advance
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2019
Everything is perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2019
R.A.S
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2019
Reliable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/02/2019
Loyalty points are low compared to others... Otherwise, good product, good packaging, fast delivery, good overall.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
I don't find the site very clear in terms of product information.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2019
A desire to do the right thing, but no less than 5 liquids were missing to complete my order, available on the site but not in practice. I had to choose others that didn't necessarily interest me...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2019
I did not receive a duplicate item. Instead, I received similar items with different characteristics and colors, without a word of explanation or any attempt to contact the seller beforehand about an out-of-stock situation, for example.
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Response from Smok-it
Hello, we have contacted you by phone following your message, we do not understand what happened to your order, we can be reached at 0142728156. The products are all in stock in the colors you requested, thank you for your feedback. Thank you for your feedback.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2019
Fast delivery, a little gift that's always a pleasure.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2019
Long processing times, no communication...
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Response from Smok-it
Hello, the delivery time is a parameter that we can not control, depending on the postal flow and regions concerned orders are delivered between 24h and it goes up to 6 days, as soon as you asked us the information of your order tracking we provided you with the tracking number. For information Saturday and Sunday and not included in the delivery time. Sincerely.
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