Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Average...The parcel number doesn't work so we can't track it...And several bottles leaked in the envelope...Result two bottles half empty and product everywhere...!!
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Response from Smok-it
Hello, we're sorry for your inconvenience, please send us a photo of the state of your delivery with the vials in question on our box [email protected] in order to notify our supplier and on the next order we'll send you one more, this happens very rarely with this type of vial and unfortunately we can't check the vials one by one.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2018
Bjr , I have a little problem with the delivery time : Ordered on 09-12 , Received on 14-12 !!! I think it could have been better in terms of delivery time .
Thank you to take into account.
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Response from Smok-it
We do take into account your opinion regarding delivery times, but there is one parameter that we cannot control: the carrier. La Poste does not guarantee deliveries in less than 48 hours, so delivery times can fluctuate, and events such as the yellow vest movement or bad weather can delay delivery. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2018
Claire rapide
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2018
Offers a quality selection, but lacks some interesting products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
6 days is a bit long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2018
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2018
All right!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2018
slightly long delivery time
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/10/2018
The site is good, the after-sales service much less so,a battery at 9 euros faulty but impossible to change, you have to go to the post office (difficult given my working hours), make the package, etc. ... while I am a loyal customer for several years and I have never sent anything back before.... Other sites like Philips, Amazon...are less fussy and more commercial, they only need a certificate saying that the faulty item has been destroyed. I won't be ordering any more electronics from smok it.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/10/2018
I ordered 6 liquids at 3mg and received 5 at 3mg and 1 at 6mg. Shipping a little long
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2018
Normal
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2018
Compliant product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/09/2018
Product delivered in accordance with order, slight delay in delivery tracking, but the team was responsive and therefore satisfied overall. To be repeated!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2018
well
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/09/2018
See below
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/09/2018
Very useful and wide choice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2018
Easy-to-use site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/08/2018
I could have put 5 stars if it was more clearly indicated and reminded that if I took for 60€ my shipping was free.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/07/2018
SUPER PURCHASE, delivery in accordance with the purchase. Instructions in English and Chinese and little explanation on assembly and use. Too bad, adding a French instruction manual would not be a luxury thank you you tube.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/07/2018
Fast processing and shipping despite 7-day delivery by colissimo relais pick-up....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2018
Nothing to say
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/06/2018
I have no opinion
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/06/2018
Perfect
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/06/2018
Unexplained delivery time. The site boasts of same-day shipping, but I ordered on the 20th and the order left on the 25th following my contact.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
Totally reliable
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2018
Good site with good prices and received asser quickly.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/05/2018
Slightly crushed parcel with a bit of liquid coming out of two bottles, but it only took 9 days to get to Australia so that's not bad!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/05/2018
Very good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Quite complete
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
Delivery without problem, 3 days after order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
Correct ordering and reception
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/04/2018
Order problem, wrong product. Arrived quickly as expected, but by recorded delivery and the products were not necessarily protected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
Fast and clear site. Very good.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
The site is very well done
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2018
The product is what I expected, but the 2-3 day delivery is more like 5-6 days! And 24h in store is more like 2-3 days. Apart from that, the customer service is there, but without making any commercial gesture or just fulfilling the contract!
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Response from Smok-it
Hello, you placed an order on Saturday at 10am for a store delivery, the 24H deadline can not be met for the same day and even less for a provision on Sunday because the store is closed, then you ask for a delivery point withdrawal (without paying postage), request was made, the delay following this sending was longer than usual we admit it but we do not control the routing of packages.
We regret your bad experience, and we hope to see you again on our site or in store, thank you for your purchase and see you soon.
Best regards.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/02/2018
The site is very clear, professional with very good explanations, but the delivery does not correspond at all to the advertised dates.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/03/2018
Very good
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