Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Thank you Jacqueline for your review! We are happy to have been able to satisfy you!
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NATHALIE P.
Rating: 4 out of 5
following a purchase from 19/02/2024
Perfect transaction!
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Olivier H.
Rating: 4 out of 5
following a purchase from 11/01/2024
Fast navigation on the site, fast delivery, problem with the non-existent address on the tracked envelope is due to the post office. No need to contact the sav.Satisfied in general.
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Response from Smok-it
Thank you Olivier for your opinion! Have a nice day!
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Melahrinidis C.
Rating: 3 out of 5
following a purchase from 04/01/2024
your deliveryman has a problem, it's already two orders that they pass in the mailbox while I'm home (they do not ring) note that the package ordered is much larger than the slot of my mailbox, but despite this, they still passed in compressing the package they have to pull their ears to tell them to 'SOUND" before dropping the package in the mailbox!
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Response from Smok-it
Your shipment was delivered by the BPOST letter carrier. We advise you to check with him so that this does not happen again.
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Pascal G.
Rating: 4 out of 5
following a purchase from 02/01/2024
Very good packaging
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Gregory C.
Rating: 4 out of 5
following a purchase from 30/12/2023
Always well served, well informed! In short, a competent team!
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Olivier H.
Rating: 4 out of 5
following a purchase from 10/12/2023
Fast navigation on the site to find my liquid, fast delivery, no need to contact customer service, satisfied with my order, which met my expectations.
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Olivier H.
Rating: 4 out of 5
following a purchase from 02/12/2023
Fast site navigation, equally fast delivery, no need to contact customer service, satisfied overall.
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Dias B.
Rating: 3 out of 5
following a purchase from 01/12/2023
I have not yet received the product
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Simon B.
Rating: 4 out of 5
following a purchase from 23/11/2023
Very good choice, quality products. Just one reservation about the speed of shipment: an order from France destination France took a week (Thursday to Thursday) to arrive. Of course in eco mode. But I have orders from Germany that arrive in 4 days, eco mode.
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Response from Smok-it
Hello Simon, Thank you for your feedback! We try to do our best with regards to shipping, and unfortunately at times orders can take longer due to supplier restocking. We hope your experience will be better next time! A very nice day to you!
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Olivier H.
Rating: 4 out of 5
following a purchase from 25/11/2023
Fast navigation on the site, fast delivery despite an error in the address, in fact it was 21/37 rue de stalingrad instead of staligrad but the delivery was corrected by the post office so it arrived at its destination quickly.
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Response from Smok-it
Thank you Olivier for your opinion! We'll make sure we don't make the same mistake again! Have a great day, and happy vaping!
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Olivier H.
Rating: 4 out of 5
following a purchase from 06/11/2023
Fast navigation on the site, fast delivery despite problems with the post office, I didn't need to contact customer service, satisfied overall.
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laetitia F.
Rating: 4 out of 5
following a purchase from 06/11/2023
The only thing that really disappointed me is that I placed my order on 6/11 I paid 4.90 € to be delivered in 3 days, but it was posted that 13/11 is 1 week after my order that I received in 10 days instead of 3 days! I find this unacceptable!
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Response from Smok-it
Hello Laetitia, Thank you for your comment, and we're sorry that your experience with us was not optimal. To clarify a few points, unfortunately we were affected by a delay in a supplier's order following a reorganization of postal collection that was imposed on us, as well as the public holiday that impacted the post office and its shipments. We hope this experience won't prevent you from trying again with us in the future! By the way, postage (4.90€) is free on purchases of 30€ or more! Wishing you a very good day Laetitia, and I hope to see you next time. Happy Vape!
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Olivier H.
Rating: 4 out of 5
following a purchase from 31/10/2023
Fast navigation on the site, fast delivery, I didn't need to contact the customer service team, generally satisfied.
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Hatem B.
Rating: 2 out of 5
following a purchase from 20/10/2023
I'm responding to this satisfaction survey even though my product still hasn't arrived! I placed my order on October 20th and it's now November 4th.... It says that the delivery time is 4/5 days, but I've been waiting for 2 weeks....
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Olivier H.
Rating: 3 out of 5
following a purchase from 23/10/2023
Fast navigation on the site but at the moment of validating the basket I had a fatal error and I contacted smok it to solve the problem twice at 7 days intervals. Despite everything the contact with smok it was fast for this problem. We will see in a few times if the problem returns.
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Response from Smok-it
From the transaction history it appears that the validation was refused because the identification of the buyer was not at the end of the validation process, in fact this happens when you confirm your purchase and you leave the page too soon it cancels the validation, to do this you must wait for an order confirmation email from the site before closing this page because only the order confirmation email indicates that the order has been validated.
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Carine D.
Rating: 2 out of 5
following a purchase from 11/10/2023
Delivery time too long.order placed on 11/10/2023 still not received.I have already posted a comment about the delivery time but the site has deleted it.
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Response from Smok-it
Hello, we have contacted the post office concerning your shipment, following which the parcel has been found and is on its way. As of 17/10, it was sorted on the departure platform, despite the fact that the parcel has been with them since 12/10, Once the parcel has been delivered, it is taken care of by the carrier. Unfortunately, routing is one of the parameters of delivery that we cannot control at this time. Delays of more than 4 days for national deliveries concern barely 1 in 100 orders. Yours faithfully
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Olivier H.
Rating: 4 out of 5
following a purchase from 05/10/2023
Fast navigation on the site to find my maily quid liquid, and fast delivery. No need to contact customer service.
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Carine D.
Rating: 4 out of 5
following a purchase from 23/09/2023
Ordered on Saturday and received on Friday.
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Cécile C.
Rating: 3 out of 5
following a purchase from 21/09/2023
For the second time, I didn't receive my parcel.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2023
Fast navigation on the smok it website, slow time to process my request, but fast delivery. No need to contact customer service, my order met my expectations.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/08/2023
1 filter arrived broken and unusable!
Very long wait and no communication regarding my order!! I will ask for a refund for my broken filter, but I would not recommend it right now!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
Unfortunately they made a mistake in the delivery address so the package was returned to sender. I have received nothing. I've contacted them but no answer yet. I'm disappointed, it usually goes well.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/08/2023
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
even though I was at home waiting for the parcel, they didn't ring the bell and put the parcel in the letterbox! regarding the online tracking of the parcel, there's work to be done on that front! otherwise, I received my orders fine,, thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
Fast navigation on the smok it site, slow time to receive the tracked letter, but that's because of the post office. No need to contact customer service, order conforms to my expectations.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/07/2023
Compliant order, but 8 days from order to receipt is a long time.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/07/2023
I haven't received my order yet
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/07/2023
Fast navigation on the site and slowness of taking into account fast delivery and in conformity with my waitings.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Price has gone up a lot too bad it's becoming less interesting
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
No problems with the products, but delivery is a little slow.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/06/2023
Not satisfied at all.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2023
Easy navigation on the site, fast delivery and my order met my expectations.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2023
After reception, I had the inconvenience of seeing '4 resistance filters worn out after 3 days of use.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2023
Fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Order conforms to my expectations
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/05/2023
fast shipping
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Fast delivery. Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
item as described
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2023
Product error, excellent responsiveness for the return and receipt of my correct order.
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