Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 2, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2022
Thank you very much
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
delivery too long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2022
I found my product very easily on the smok it site, no need to search. I didn't have to deal with the customer service as my order arrived quickly.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/11/2022
Medium
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/11/2022
I haven't received anything yet Thank you for not harassing me (2 shipments from you) when the products haven't arrived.
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Response from Smok-it
Your shipment tracking shows an address problem, the message is: The address indicated on your shipment is incomplete or incorrect. We are in the process of correcting it to enable delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2022
Very good.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2022
Non si capisce lo stato della spedizione
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/10/2022
The site is well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/10/2022
I know it's a small store but 2 whole days to ship an order is a bit long. Otherwise nothing to say, thanks for still having citrus punch ^^
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
I immediately found the liquid I needed on the site (e-liquid maily quid 6 mg), the place of payment has changed but it is still convenient. Delivery after two days, I did not have to go through the sav. I recommend the site smok it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/10/2022
Order well received but delivery took too long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2022
fast delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/09/2022
Incomplete order and long delivery time contrary to what is guaranteed on the site
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Response from Smok-it
Your order has been completed and we apologize for this oversight. Indeed, on the site we provide information on delivery times, but this is not guaranteed. Delivery can be made in 24 hours or 5 working days.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/09/2022
Until now my orders were delivered in 3 days, today 7 days and I still haven't received anything! I'm going to change the site for my orders.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/09/2022
Fast shipping, next day delivery and I didn't need to contact customer service very good I recommend smok-it
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Product is good as I have had the ice cream mango before when I was in Paris as the taste stays well. I gave a 3 as it was hard to find under your search and your magnifying search button doesn't really work very well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
A little long for delivery. Product corresponds to the order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2022
Conforms but products sent 2 days after order, so received after a week because there was Monday, August 15. It would be nice to send the same day or at least the next morning; I had the memory that you were faster.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
Easy to use, simple.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
After payment and order validated my products unavailable.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
I had to wait a little longer for my order to be processed and delivered, but I received it within three days. good anyway.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/08/2022
Good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/07/2022
Some purchased products missing but otherwise good service. On the other hand, impossible to buy equipment on this site, prices 20 to 50% more expensive than anywhere else.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/08/2022
A little long to send the tracking step
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2022
I have not received part of my order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
Packaging lacks a little protection
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/07/2022
Order preparation time much longer than indicated on the site and no response from customer service despite my message. It's getting to be a lot.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Good products
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/07/2022
Still nothing after 8 days. They called me to change the color of the electronic cigarette because the one I ordered on the website was no longer available. I ended up with a golden cigarette... I ordered the original blue one from a competitor (already received, in 3 days) and will send back my smok-it package upon receipt (if I ever receive it). I will stay with the competitor for my next orders.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/07/2022
no reply to an email sent, very slow and overpriced delivery
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Response from Smok-it
We have sent you an email to provide you with the tracking number for the shipment following your message, it is obvious that for a Pyrex on order, shipping costs are expensive, for your information shipping costs are free from a purchase of 70 euros for your destination.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/07/2022
Order placed on 4/7. Credit card debited on 6/7. 7/7, no order tracking info. Contacted the same day via the website. Response on 8/7: due to a change in the order acceptance system, my order had not been processed.
I had to ask for my order to be taken into account.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/06/2022
Very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/06/2022
Very long shipment, my parcel took over a week to be handed over to the carrier.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/06/2022
Product received does not conform to order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
The taste is perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
I easily found the product I was looking for by browsing the site and within a minute I bought it.I recommend smok-it
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/06/2022
Packaging damaged on receipt.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
It's a good thing my delivery was free, because it took a long time. What's more, it wasn't specified on my item that it worked with a rechargeable battery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/04/2022
Order placed and immediate delivery perfect I recommend smok - it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
The products and prices are very good, the only downside is that shipping takes a bit long for my taste. A faster shipment would be welcome.
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