Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
For the first time, there was an oversight in my order, which can happen to anyone and will not prevent me from continuing to order from you... However, when I received my order, I received all the liquids and boosters in good quantity, but the datt white stuff cotton parquet was not present. Apart from this detail, I'm generally satisfied with Smok it :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2021
The products are packaged in a "reinforced" envelope, but this didn't stop one of the liquids from leaking. Very good chocolate smell, but very unpleasant to the touch when you open the envelope. Some sites put the products in cardboard boxes, which are much more protective.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
The site is clear and I was able to find everything I needed. I was afraid I wouldn't like the flavours and I love it! Delivery took 6 days, but the store staff were very friendly.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/10/2021
Unfortunately, despite their reasonable prices, the logistics are far from up to scratch!
It's up to me to find a more efficient site that respects its customers.
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Response from Smok-it
Sir, we do not understand your comment, we have had no feedback from you on a possible logistical problem and a lack of respect for you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/09/2021
fast and efficient thank you very much
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Response from Smok-it
Hello Olivier, We thank you for your comment, and are happy to have been able to satisfy you!
Wishing you a pleasant day!
With Smok-it you accumulate loyalty points that can be used whenever you want! Also with us you benefit from promotions all year round if you subscribe to our weekly newsletter!
We're on Facebook, Instagram, and even YouTube for tutorial videos to get to know Béaba on the electronic cigarette, and it's just below:
Facebook: https://www.facebook.com/SmokitEcigarette Instagram: https://www.instagram.com/smokitofficial/ YouTube: https://www.youtube.com/channel/UCVfsBWOUYWPs3tc2mFvfdRw
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/09/2021
in my parcel some bottles leaked
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2021
There's nothing to say about the batteries - they're in order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
Good products, good service, I highly recommend the site... but Virginia's error in my order for the second time (Vampire Vape which I hate instead of Medusa).
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Response from Smok-it
Hello Patrick, It's very kind of you to recommend our website. For the error with the virginia, we advise you to call customer service or write an e-mail so that we can replace it for you! We are sorry for the inconvenience, and thank you for your kind comment.
Have a nice day!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/09/2021
Fast and efficient well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
Not bad, but order tracking is a bit complicated!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
I'll only give the fifth star when the packaging is more environmentally friendly (and the parcel less over-boarded with adhesive tape). For the rest, it's perfect!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
An order cashed but the product is out of stock! No refund offered...
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Response from Smok-it
Sir, we informed you of a stock error on the product you ordered and offered to replace it, at no time did we force you to accept our proposal. If you wanted a refund, all you had to do was let us know and we would have done so without any problem.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
The request for notification arrived 2 days before I received the parcel!... So I'm informing you of a problem with my long-awaited cigarette: the voopoo find that I rushed to try out but alas, after fitting it according to the instructions, no response from the battery! I tried to charge it, but the light was green, so I tried to understand why it wasn't responding to me - the light wasn't there!...? Reopening with a huge leak of liquid After cleaning, no more result! I'm obliged to ask you to take it back to try a new promotion, which I hope will give me greater satisfaction!!!...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Almost perfect, thank you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
quick and easy delivery bravo
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/07/2021
Site navigation not great
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/07/2021
At the top nothing to report
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2021
Good site navigation, perfect delivery, perfect WFC product and nicotine. But very disappointed with Poom 2000mg.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
Very good product
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Delivery a little long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
Delivery on time,great
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
I had ordered products in 3 mg nicotine and received them in 10 mg. This is the first incident I've had since ordering.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Very good
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/05/2021
Hello, I have not received the entire order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/05/2021
packaging can be improved
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/04/2021
a little expensive compared to other sites but very fast delivery very good overall
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/04/2021
A little long for delivery but the rest very good!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
Perfect. The only problem on the site is a bug at the time of payment by Visa. The machine indicated a payment problem when in fact the payment was validated. Otherwise, very good... fast, friendly delivery at an attractive price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
Good site...Wide choice of products and fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/03/2021
Fast delivery, good customer service
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
Not the right product received I ordered an e-liquid product in 70/30 VG/PG and not a 50/50 as I received. See the e-mail of 13.04.2021 to which you still haven't replied...!
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Response from Smok-it
Sir, we haven't replied to you because we didn't receive your message, indeed on the product sheet it is indicated that the liquid is in 70/30 whereas the photo shows it in 50/50, however if the liquid doesn't suit you you can return it to us if it hasn't been opened and we will refund you in full or we can make an exchange for a liquid of your choice even if its value is higher than your purchase. Sincerely.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Good overall, but the packaging can be a little flimsy at times.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Very fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Snelle levering in België!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Some slowness, but nothing to worry about
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
this command well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Very good. 20% off after ordering... too bad...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
The site is well presented and the customer service is fast. Negative point and the wait due parcel.
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