Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
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Response from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Thanks to Eva who added some sweets....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Fast, efficient and professional!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Not too bad but requires adaptation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
.....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
fast, friendly service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Arrived on time for my order, but I think a cardboard envelope is too small for liquids, it could have been pierced during shipping.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Thanks for the candy and the hyster x sample . We did not know. It was a very pleasant surprise both by your gesture and by the taste of the liquid.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/02/2021
Perfect reception of the order. I ordered 4 shotfills and 1 aroma. In the order, I had 1 shotfill date exceeded, normal I knew it with the purchase. The aroma had the right date, but the other 3 shotfills, the dates had disappeared, on 1 it was clear that someone had used a product to erase the date, and on the other 2 dates could not be found. So, 1st order and last.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Fast and compliant
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
nnnn
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Very good quality products, delivery on time but unfortunately this product is missing the batteries.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/02/2021
Rather long delivery ( one week) A liquid was missing in the parcel without any message of explanation of the site. Obviously a problem of provisioning, but the least of the things would be to warn or propose something at the time of the preparation of the order. The prices are relatively high compared to other sites, I personally ordered there JUST for the liquid which missed in the order..not chance.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
Product no longer available, so order refunded
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Nothing to say perfect
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Be careful to read the information, which is not always very clear. For example, whether the batteries are included or the compatibility of the various components... Otherwise fast delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2021
I ordered 2 boxes of resistors and received 2 resistors. I sent an email to report it, no answer, I phoned customer service, they were supposed to get back to me within the day but no phone contact. To date I have paid for 2 boxes of resistors, already expensive, and I have received 2 resistors. Problem unresolved
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
Less satisfied: delivery time of 6 working days compared with 2 days for the first order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2021
Delivery on time product complies with my request
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Delays too long.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Satisfied with our first order, we plan to place more in the near future.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
I was a little disappointed by the delivery snafu, which was not directly due to smok-it, who were responsive and attentive.
The site is very good.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/12/2020
Ordered on the 29th, sent on the 30th, received on the 4th. A little long.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
Order not received...
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Response from Smok-it
Sir, we informed you by e-mail on the same day that your order was blocked due to the leakage of the last article we had in stock. 7 days later you contacted us to find out about the progress of the order, following which we sent you an e-mail re-explaining the situation. Following this return you decided to cancel the order and obtain a refund, which we did as soon as we had your confirmation.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2020
R.A.S.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
No comment
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
I could have put "5"... but lacked the little extra of my first orders (a candy at the 1st; an extra bottle at the 2nd). However, very good delivery and speed...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
I was on my phone ordering. I had a hard time seeing all the products you were selling. I came across some interesting products by chance. And when I clicked on filter tabs on the left, it opened the wrong page. Delivery was perfect, right on time. And the products as expected. Many thanks to you
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/11/2020
Order arrived late
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Response from Smok-it
We're sorry for the delay, unfortunately the delivery times were lengthened during the confinement period which started on 28/10, the carriers having been overwhelmed with parcels were not able to honor all deliveries within a reasonable time, once the parcel is handed over to the carrier we can do nothing more, moreover the holiday also slowed down the delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2020
The products are ok, I only gave 4 stars because I received the wrong machine, I asked for the vape pen nord 22 and I received the vape pen 22, the battery doesn't last even 3 hours and the liquid spells all the time for the airflow system.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Order well received, thank you for the gift vial
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/11/2020
"2/3 day delivery" more than a week's wait, let's go over it because of the covid. i had ordered 3 flavours, one of them wasn't the right one, but a different flavour doesn't bother me just that it was 3mg nicotine instead of 20mg so GOOD that's a problem. i know i could have sent it back but considering how long i waited to receive it...
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Response from Smok-it
Madam, we have just checked your order, and it turns out that the vial you received in 3mg is a gift, and not a liquid in exchange for the fruizee spring break, in fact the latter was not sent to you because on the product sheet we indicated that it was 18mg nicotine salt but in fact this product is 18mg standard, following this error, a credit will be generated on your account.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/11/2020
very disappointed, I received my 3 packs in 10mg nicotine when I had ordered in 20mg.
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Response from Smok-it
Hello, we are sorry for this error, we can make you the exchange, we send you a return coupon colissimo to return us the products not conform. Cordially.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/10/2020
The site is well-stocked, but I had to ask for advice by chat to make my choice. I was quickly given very good advice. The delivery time is fast. I'm satisfied with my order, although I'd prefer clearer product instructions.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/10/2020
Easy ordering and good products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/10/2020
Always satisfied.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/10/2020
Fine
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
Order made September 13 The site and very good but We are September 25 still nothing. I harass every day my postié since September 16 he tells me he has not my letters I intended to change electronic cigarette (REF resistance increasingly rare to find.) I will not take it from you You say thank you to the post office I will go in store
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Response from Smok-it
Sir, we've had a reply from the post office indicating that your shipment is pending at the Toulouse l'Ormeau post office. For faster, more secure shipments, we have chronopost, with whom you can place your orders in 24 hours.
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