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Rating: 4 out of 5
easily accessible and simple to use
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
I haven't received my order yet
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Rating: 4 out of 5
well
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Rating: 3 out of 5
A little disappointed, as I would have liked to know that some eliquids were not available.
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Rating: 2 out of 5
Parcel received on time but in a simple followed letter, result one of the vials is pierced half emptied in the package.
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Response from Smok-it
Hello, the fact that the shipment was made by registered mail has no impact on a leaking vial, in your case it's a bottling problem in the factory, the shipment would have been in cardboard box you would have had the same disappointment, following that we send you a new bottle.
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Rating: 4 out of 5
Good for you
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Rating: 3 out of 5
Package received after 3 weeks there is the health crisis too but good .. I recommend the site.
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Rating: 4 out of 5
Sites very easy to use, it's very easy to find what you're looking for.
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Rating: 4 out of 5
I easily found what I was looking for at a reasonable price.
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Rating: 4 out of 5
bonjour, the site is not bad, it offers good products, the ergonomics are correct, and so is the tracking of orders.
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Rating: 4 out of 5
Excellent choice of products, good and fast communication via the Facebook page. Fast deliveries, even abroad. There was a small error in the products received, rectified in the next order. I'd definitely recommend!
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Rating: 2 out of 5
Delivery time not respected at all, I ordered 4 times on 2 other cam sites and the product was delivered the next day or even 3 days later. Now, it's been 3 days, and still no tracking number, no news... I contacted support and got a very brief reply of just a few words that didn't really explain the situation. I understand that with this health crisis it's harder, but in this case, warn the customer of a possible delay and don't leave him waiting with nothing... at least that's what I was taught in business management / and sales a few years ago.
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Response from Smok-it
Hello, you sent us a message at 19:48, our team being understaffed we can not respond to all messages in a timely manner, and you will understand that at present they are very numerous, we told you this morning at 9:56 that your order was leaving today, The situation, as you must know, is complicated when it comes to delivery times, and allow me to express my doubts about a delivery time of less than 3 days for Belgium for standard shipment, excluding chronopost, UPS or other express carriers. Delivery times of 2 to 3 days are for metropolitan France as a general rule, but this is an average delivery time (excluding periods of confinement), and is not guaranteed.
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Rating: 4 out of 5
Fast delivery despite the circumstances,
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Rating: 3 out of 5
A missing eliquid and an error on another product. A solution had to be found.
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Rating: 4 out of 5
A little disappointed with the "perfume". I had ordered the same as before (transparent color) and the one I received is "orange" and I don't like the taste.... Otherwise, arrived quickly and very well packaged
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Rating: 4 out of 5
Well frankly the choice of products is top notch. After ordering it took a long time but the store is absolutely not to blame. Very happy with my purchases I think I will become loyal to this store in relation to the choice it offers. Thank you smok it.
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Rating: 4 out of 5
Very simple
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Rating: 4 out of 5
Products as expected. Delivery a little long.
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Rating: 4 out of 5
Good products, but it's hard to find your way around if you don't know much about them.
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Rating: 4 out of 5
ok ok
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Rating: 4 out of 5
Good site
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Rating: 4 out of 5
Wide choice of liquids
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Rating: 4 out of 5
Good and reliable products, so far!
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Rating: 4 out of 5
Satisfied with the service, and the speed of delivery, but a little disappointed with the regular and significant increase in the product ordered.
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Rating: 4 out of 5
Fast shipping in a great selection of liquids.
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Rating: 3 out of 5
The site is well done, everything is clear, but it's a long wait to receive the products, unfortunately.
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Rating: 4 out of 5
Delivery problem (post office)
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Rating: 3 out of 5
Always annoying, the liquids finally out of stock, after ordering ... Or the nicotine rate different from that ordered. Or nicotine levels different from those ordered. Otherwise, OK.
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Rating: 3 out of 5
super-fast delivery, but a bottle of raid astair is missing
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Rating: 4 out of 5
Nothing special to say
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Rating: 3 out of 5
The site is easy to navigate and the prices are attractive, but I'm still disappointed. The item ordered was noted as being available with a delivery time of 48 hours. But my order went out a week later. I don't understand why and I didn't receive any information warning me of any delay.
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Rating: 4 out of 5
very good thank you!!!
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Rating: 4 out of 5
Perfect, as with all my previous orders, but I take off one star for the excessive use of tape on the packaging, which makes the cardboard non-recyclable.
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Rating: 2 out of 5
package opened, missing 1 set of TFV12 silicone gaskets, missing candy taste Banana 10ml nicotine 3ml, violet 10ml nicotine 3ml for a first order it's disappointing.
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Response from Smok-it
Hello, as we told you in a previous email, you can send us the photo corresponding to your receipt, we will make a claim with colissimo and upon receipt of your photo we will send you the missing products. We send orders in good and due form by carrier, then the routing and handling of packages with these carriers are elements that we do not control, we resort only to claims to settle the dispute. This does happen, but it's quite rare.
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Rating: 3 out of 5
2 eliquids finally unavailable; I received a credit note...
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Rating: 4 out of 5
bonjour, le site est bien fait, il a fallu que je joigne la boutique de paris xv pour connaitre les marques du e-liquide et des resistances. cordialement
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Rating: 4 out of 5
A - A delay in delivery due to a colissimo routing error. B - The tape-laden packaging is not reusable (not environmentally friendly!). C - For the rest, TVB, so four stars.
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Rating: 4 out of 5
Hello, My order arrived on time even though there was a bank holiday, thanks Smok-it.
PS: The little candy makes me happy.
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PS: The little candy makes me happy.
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Rating: 4 out of 5
Fast, RAS except that the site is complicated or is it me?
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Rating: 3 out of 5
Ordered on Wednesday, received on Monday! An error in delivery......... I was afraid of the state of my cigarette, the package was rescotched, but not ..... Perfect! Tested only yesterday, so I can't give you a grade, to be seen..... It seems fine to me, except that the clermo is leaking through the ventilation holes. I'm going to take it apart to see if everything's properly installed. To be continued........
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