Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
Quick order and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
Fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/07/2022
Still nothing after 8 days. They called me to change the color of the electronic cigarette because the one I ordered on the website was no longer available. I ended up with a golden cigarette... I ordered the original blue one from a competitor (already received, in 3 days) and will send back my smok-it package upon receipt (if I ever receive it). I will stay with the competitor for my next orders.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2022
Very good fresh products as I like
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2022
no reply to an email sent, very slow and overpriced delivery
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Response from Smok-it
We have sent you an email to provide you with the tracking number for the shipment following your message, it is obvious that for a Pyrex on order, shipping costs are expensive, for your information shipping costs are free from a purchase of 70 euros for your destination.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2022
Clear, precise, easy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
as far as navigating the site is concerned, it's clear and easy to find, despite the change in payment method. i didn't have to deal with the service department because the order arrived very early. i recommend the smok it site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
good choice and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
ras, never a problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
All correct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
Very good, as always. Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2022
Great service, great prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Order quickly delivered, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2022
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
A top notch soap, I had a problem exchanging the nicotine level on an order, it was quickly done.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2022
Order placed on 4/7. Credit card debited on 6/7. 7/7, no order tracking info. Contacted the same day via the website. Response on 8/7: due to a change in the order acceptance system, my order had not been processed.
I had to ask for my order to be taken into account.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
very fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
Oké oké oké
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2022
Seriously
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
Order complete, arrived as expected, nothing to say everything is ok. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
I browsed the site very quickly to find my product on smok it. I didn't need to contact the service department, which was very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
top-notch delivery with no oversights
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2022
Very fast and accurate delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2022
Very long shipment, my parcel took over a week to be handed over to the carrier.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2022
Product received does not conform to order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2022
Nickel, regular and loyal. Never disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2022
Product corresponds to order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2022
Very good service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
speedy delivery thanks
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2022
Order well received and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2022
there's something for everyone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2022
Fast and accurate shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2022
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2022
Efficiency, speed, everything a customer expects
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2022
Packaging damaged on receipt.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2022
Nothing to say,order delivered quickly.I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2022
Very good despite an oversight in the delivery. Smok it was responsive to correct this! I recommend .
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
Long delivery compared with some vape sites, but the navigation is fluid and products are easy to find. Loyalty points are very useful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2022
2nd order Fast delivery Compliant products I recommend
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