Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 2, 3 and 5 stars

Reset filters
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/04/2020
Clear, simple and pleasant! I'm a fan!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/03/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
Fast and efficient, thank you
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Cheap and quality product
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Containment or not ... Smok-it always answers seriously.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Fast, intact and complete delivery.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Fast, complete delivery. Practical in these times of confinement
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Fast delivery, order arrived in 48 hours despite the confinement.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Order received as expected, products and packaging in line with my expectations. Very professional, I recommend
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Perfect, fast delivery.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Order placed and received perfectly within 3 days, fast!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
fast and complete!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Perfect! Fast and neat
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/04/2020
Delivery time not respected at all, I ordered 4 times on 2 other cam sites and the product was delivered the next day or even 3 days later. Now, it's been 3 days, and still no tracking number, no news... I contacted support and got a very brief reply of just a few words that didn't really explain the situation. I understand that with this health crisis it's harder, but in this case, warn the customer of a possible delay and don't leave him waiting with nothing... at least that's what I was taught in business management / and sales a few years ago.
Translated reviews
Response from Smok-it
Hello, you sent us a message at 19:48, our team being understaffed we can not respond to all messages in a timely manner, and you will understand that at present they are very numerous, we told you this morning at 9:56 that your order was leaving today, The situation, as you must know, is complicated when it comes to delivery times, and allow me to express my doubts about a delivery time of less than 3 days for Belgium for standard shipment, excluding chronopost, UPS or other express carriers. Delivery times of 2 to 3 days are for metropolitan France as a general rule, but this is an average delivery time (excluding periods of confinement), and is not guaranteed.
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Fast even in times of confinement. Thank you very much.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Received quickly and without leaks
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
no problem
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Nothing to say thank you again for the quick dispatch of the order.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Everything went according to plan
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Perfect, I recommend, very fast delivery +++++
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
perfect, order arrived quickly
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
As requested
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Perfect material
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
A missing eliquid and an error on another product. A solution had to be found.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Very clear site navigation.
Satisfied with products received.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
Fast and efficient
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Serious site and very responsive customer service! Thank you Smoke-it!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
As ordered and received very quickly!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/04/2020
delivery received promptly thank you
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/04/2020
Top-notch store
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
Top store. Very responsive to emails and phone calls. The choice is there and much cheaper than in some stores. Fast delivery, even during this period of confinement when everything is slow.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Satisfied with order tracking
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
very good, suitable packaging, site to be recommended
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
very good perfect
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Perfect, I was even contacted by phone to see if it was possible to send me another color of item, as the one ordered was no longer available...!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Very wide choice of products at interesting prices - you've won a customer!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
Clear information and fast delivery
Translated reviews
We use cookies for audience measurement and improving user experience.