Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
Average...The parcel number doesn't work so we can't track it...And several bottles leaked in the envelope...Result two bottles half empty and product everywhere...!!
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Response from Smok-it
Hello, we're sorry for your inconvenience, please send us a photo of the state of your delivery with the vials in question on our box [email protected] in order to notify our supplier and on the next order we'll send you one more, this happens very rarely with this type of vial and unfortunately we can't check the vials one by one.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2018
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2018
Highly responsive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2018
very satisfied, fast and careful service, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2018
fast delivery and perfect product again thank you site I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2018
fast and in addition small gift to discover products and my children are happy with candy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2018
Perfect and very fast service, thank you for your efficiency.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2018
perfect, order sent very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2018
Very good, impeccable service, careful and attentive. I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2018
Very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2018
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2018
Great! Most of the time, orders are accompanied by a discount to be deducted from the next order. What's more, there's often a little surprise in the parcel: an e-liquid ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2018
Bjr , I have a little problem with the delivery time : Ordered on 09-12 , Received on 14-12 !!! I think it could have been better in terms of delivery time .
Thank you to take into account.
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Response from Smok-it
We do take into account your opinion regarding delivery times, but there is one parameter that we cannot control: the carrier. La Poste does not guarantee deliveries in less than 48 hours, so delivery times can fluctuate, and events such as the yellow vest movement or bad weather can delay delivery. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2018
Great, as always!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2018
First order on this site. Fast delivery and exactly what I ordered. I recommend ;-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2018
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2018
Fast order delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2018
Very good. Good products and fast delivery. I approve.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2018
Very fast shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
6 days is a bit long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2018
Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2018
Very good! Never a problem!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2018
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2018
Clear and simple
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2018
Very good site Top customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2018
Super fast delivery and very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2018
always perfect Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2018
perfect, tés bien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2018
Complete order received promptly with goodies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2018
serious and very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2018
Easy-to-use site with clear explanations Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2018
slightly long delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2018
Serious, fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2018
perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2018
The site is good, the after-sales service much less so,a battery at 9 euros faulty but impossible to change, you have to go to the post office (difficult given my working hours), make the package, etc. ... while I am a loyal customer for several years and I have never sent anything back before.... Other sites like Philips, Amazon...are less fussy and more commercial, they only need a certificate saying that the faulty item has been destroyed. I won't be ordering any more electronics from smok it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2018
very satisfied, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2018
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2018
very good - I recommend
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