Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 2, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/01/2018
fast, efficient service
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2017
My order arrived 6 weeks later, in 2 packages. The first package was empty. The packaging had been opened (customs? post? other?). Basically, I received a shredded envelope with 5 samples of an aroma so bad for my taste that I threw them away. The 2nd arrived 1 week later. It would be nice if delays were announced at the time of ordering, and not when payment has been made and a "reasonable" delay has already passed.
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Response from Smok-it
Hello, we agree with you about the delay, you should know that liquids or materials coming from abroad go through the French customs, it happens very often especially at the end of the year that there are controls, in the case of your liquids we had a delay of 2 weeks because of a control, this unfortunately we can not predict, For the first shipment, you did not make any reservation or refused the parcel due to its poor condition. Following the missing item, we opened an investigation in order to obtain compensation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
Reçu ds les temps après pour la qualité je dirai plus tard sa fait que 3 jours que J'ai mis la mèche
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/01/2018
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
very good product and very well packaged thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/12/2017
Fast shipping and tracking! Great!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/12/2017
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/12/2017
Very good free delivery and fast taste as I wanted
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/12/2017
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Cheap and fast!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
A small problem with the stock availability announced on the website, but the team managed the problem perfectly, providing visibility on the situation. Once shipped, the order arrived in a timely manner.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
Very fast and compliant product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
fast and conforms to my order
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Good value for money
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2017
serious and concerned about customer satisfaction. The product ordered was not in stock and I was offered the product in another color. Thank you for your seriousness and your speed - the parcel was received within 48 hours.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2017
Delivered in 3 days
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Waiting for the product missing from the order
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2017
1st order and no worries, fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/12/2017
order placed friday evening, parcel received monday morning. well packaged everything perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2017
Nothing to complain about, except that the color of the bottles has changed, but not the Muffin flavor, which is still as crunchy as ever.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2017
Delivery time far too long. I had a problem with my product, the person on the phone was no help.
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Response from Smok-it
Hello, unfortunately we do not control the delivery made by the post office, in period of December the deadlines are lengthened considering the strong demand, concerning your call for an explanation on your product we are sorry that this one could not be of any help to you, however you can contact us via the mail box [email protected] if your problem persists.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
FAST WITH CHOICE
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2017
Great ;) and very good reactivity in case of breakage.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2017
fast shipping very good device i am not disappointed very satisfied i recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2017
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2017
impeccable
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
Good product and very fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/11/2017
FAST AND EFFICIENT
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2017
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2017
Trustworthy site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2017
Fast and efficient
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2017
All right!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/11/2017
very good I recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2017
Fast delivery, as ordered.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/11/2017
I ordered a 50ml e-liquid which was unfortunately out of stock. I waited for Smok-it to stock up for a little over a week, but the e-liquid didn't arrive (nor did I find it in other stores). I therefore contacted them to take another reference (4 bottles of 10ml costing more than the product originally ordered), Smok-it agreed and upon receipt of the order I had an additional bottle resembling the e-liquid I wanted. That's good business and worth a 5* Thank you!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
Super site, lots of choice and thank you for your personal choice and your phone call (which I was unable to answer as I was at work). EXTRA service!!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
Super
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2017
very well
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