Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2015
Delivery was very fast and the products were exactly as ordered. The only problem was the way the vials were packaged. The order of 10 vials was placed in a box in 2 rows of 5. As a result, the envelope was too thick to fit in the letterbox and I had to collect my parcel from the post office. In 2 separate boxes of 5 it would have fit.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2015
Product in stock on the site but not in store.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/05/2015
Delivery a little long but not abnormal due to public holidays. Product conforms
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/05/2015
Error on the address given to the carrier, the parcel was addressed to Chenay instead of Chey, fortunately the letter carriers know us in the small towns.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/05/2015
until this last order everything was perfect but my last delivery took 2 weeks<br /> I was sent an item different from the order<br /> but customer service reacted quickly and well to my remarks<br /> I will continue to use smok it because no one is safe from a mistake
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/05/2015
satisfied as usual thanks smok it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/05/2015
short
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2015
Nothing to say Everything is good.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/05/2015
Lousy customer service because they don't answer the phone. Mixed up about a delivery I should have received today.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2015
After a small error in my order, customer service was very responsive. I appreciate it<br /> Good products.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2015
Product nikel on cons zero delivery it took 1 week to receive 4 bottles colissimo € 5, 90. A max letter would have been enough, it's a shame about the delivery, I'm disappointed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/04/2015
Choice, very attractive price. Correct packaging. On-time delivery. <br /> Quality, diversity and ease of use. <br /> <br /> I recommend these products and have full confidence in them.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/04/2015
these mini cigarettes are great
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