Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
The only thing that really disappointed me is that I placed my order on 6/11 I paid 4.90 € to be delivered in 3 days, but it was posted that 13/11 is 1 week after my order that I received in 10 days instead of 3 days! I find this unacceptable!
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Response from Smok-it
Hello Laetitia, Thank you for your comment, and we're sorry that your experience with us was not optimal. To clarify a few points, unfortunately we were affected by a delay in a supplier's order following a reorganization of postal collection that was imposed on us, as well as the public holiday that impacted the post office and its shipments. We hope this experience won't prevent you from trying again with us in the future! By the way, postage (4.90€) is free on purchases of 30€ or more! Wishing you a very good day Laetitia, and I hope to see you next time. Happy Vape!
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Olivier H.
Rating: 4 out of 5
following a purchase from 31/10/2023
Fast navigation on the site, fast delivery, I didn't need to contact the customer service team, generally satisfied.
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Hatem B.
Rating: 2 out of 5
following a purchase from 20/10/2023
I'm responding to this satisfaction survey even though my product still hasn't arrived! I placed my order on October 20th and it's now November 4th.... It says that the delivery time is 4/5 days, but I've been waiting for 2 weeks....
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Carine D.
Rating: 2 out of 5
following a purchase from 11/10/2023
Delivery time too long.order placed on 11/10/2023 still not received.I have already posted a comment about the delivery time but the site has deleted it.
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Response from Smok-it
Hello, we have contacted the post office concerning your shipment, following which the parcel has been found and is on its way. As of 17/10, it was sorted on the departure platform, despite the fact that the parcel has been with them since 12/10, Once the parcel has been delivered, it is taken care of by the carrier. Unfortunately, routing is one of the parameters of delivery that we cannot control at this time. Delays of more than 4 days for national deliveries concern barely 1 in 100 orders. Yours faithfully
O
Olivier H.
Rating: 4 out of 5
following a purchase from 05/10/2023
Fast navigation on the site to find my maily quid liquid, and fast delivery. No need to contact customer service.
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Carine D.
Rating: 4 out of 5
following a purchase from 23/09/2023
Ordered on Saturday and received on Friday.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2023
Fast navigation on the smok it website, slow time to process my request, but fast delivery. No need to contact customer service, my order met my expectations.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/08/2023
1 filter arrived broken and unusable!
Very long wait and no communication regarding my order!! I will ask for a refund for my broken filter, but I would not recommend it right now!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/08/2023
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
Fast navigation on the smok it site, slow time to receive the tracked letter, but that's because of the post office. No need to contact customer service, order conforms to my expectations.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/07/2023
I haven't received my order yet
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
No problems with the products, but delivery is a little slow.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/06/2023
Not satisfied at all.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2023
Easy navigation on the site, fast delivery and my order met my expectations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2023
Fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Fast delivery. Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
item as described
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
Good experience, but it would be nice if I also received an email when the package was delivered to the collection point. Now it was searching the site to see if it had already been delivered.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
I'm always happy with my orders and the delivery time. And the samples to taste give you an idea.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
I quickly found my product on the site, long processing time, but a copy that met my expectations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
Easy to navigate on the site Order placed quickly, but slow to take into account Fast delivery times Order conforms to my expectations
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/04/2023
goed op tijd aangekregen
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/04/2023
Good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2023
Fast navigation on the site, quick processing, and delivery within 48 hours. Order compliant.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/03/2023
Fast navigation on the site and I quickly found my product, which met my expectations. It's a pity that it took a while to process my request.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/03/2023
I easily found my product on the smok it website and the order was quick and easy.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/03/2023
.****
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/03/2023
Fine except that I only received one product and have to wait until next week for the one I ordered.
Thanks for the small 10 ml liquid, it's great for tasting new gourmet products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2023
Nothing's 100% perfect, but you're close.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Good overall
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2023
Slow processing of my request, good site navigation and compliant order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/02/2023
RAS except for a slightly slower delivery than the competition...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Very good product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Very good service toptop
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
Fast and easy navigation to find my product. Fast delivery and I didn't have to deal with the customer service. I recommend the smok it site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Tracking and delivery not yet up to scratch, due to lack of information for tracking, which remains rather vague, as does the delivery date. Items ordered are of very good quality and offer excellent value for money.
Site to be recommended.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Products as described, fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2023
fast navigation on the site and fast delivery as expected
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/01/2023
Delivery far too long, lack of responsiveness. Delivery times have been getting longer for 3 months.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
fast navigation on the site and I received my order quickly compliant order
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