Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 2 and 4 stars

Reset filters
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/03/2022
A little long to ship orders compared to some competitors but prices are good and products too ( ordered : received )
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/03/2022
Ordering is easy and delivery is fast. I recommend smok it.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/03/2022
Fine
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/03/2022
I was contacted by e-mail, after payment, to inform me that the Nitecore Q2 charger was no longer in stock. However, they replaced it with an equivalent item (the i2 from the same brand).
Translated reviews
Response from Smok-it
Hello, Thank you for sharing your experience. Indeed, we do our best to keep our stock tracking as up to date as possible. And if an error occurs, we do our best to satisfy you! We hope to see you soon on our site!
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/03/2022
1 week later, my package still hasn't shipped. 2 simple cigarette liquids. No mail from the site, nothing. You wait like a donkey.
Translated reviews
Response from Smok-it
Hello, we sent you an e-mail yesterday about the status of your order, which is now being shipped. Your order was placed 5 days ago (including Saturday/Sunday), not 1 week ago, and is now in the hands of the carrier.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2022
Top site
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
fast delivery
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/02/2022
Site not kept up to date. As a result, the order was not completed. I put one star because they were quick to warn me and the second because the refund was made shortly afterwards.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2022
Fast and efficient, I recommend smok it
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2022
For a first order, we'll see over the long term.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2022
Very good
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2022
Fine, thank you
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/02/2022
The voopoo doesn't work very well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
Simple and fast I recommend this site and smok it good tempo thank you
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
Well-designed site.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Correct
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2022
Time-consuming processing of requests, but fast, accurate delivery
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2022
Very good as usual.
shipping costs are a bit high for international deliveries, too bad.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2021
Sending bottles of liquid in envelopes isn't great, but other than that it's fine.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2022
Well, delivery a bit long...
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
Good service order received on time
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
simple and fast with discounts ok i recommend this site and smok it
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Fine
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Great site but too bad there's no info on flavour dosage.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Fast and efficient
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
very good overall fast and efficient
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Simple and efficient
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Easy-to-use site
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Fast and efficient I recommend smoke it
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
The site is clear and I was able to find everything I needed. I was afraid I wouldn't like the flavours and I love it! Delivery took 6 days, but the store staff were very friendly.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/10/2021
Unfortunately, despite their reasonable prices, the logistics are far from up to scratch!
It's up to me to find a more efficient site that respects its customers.
Translated reviews
Response from Smok-it
Sir, we do not understand your comment, we have had no feedback from you on a possible logistical problem and a lack of respect for you.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/09/2021
fast and efficient thank you very much
Translated reviews
Response from Smok-it
Hello Olivier, We thank you for your comment, and are happy to have been able to satisfy you!
Wishing you a pleasant day!
With Smok-it you accumulate loyalty points that can be used whenever you want! Also with us you benefit from promotions all year round if you subscribe to our weekly newsletter!
We're on Facebook, Instagram, and even YouTube for tutorial videos to get to know Béaba on the electronic cigarette, and it's just below:
Facebook: https://www.facebook.com/SmokitEcigarette Instagram: https://www.instagram.com/smokitofficial/ YouTube: https://www.youtube.com/channel/UCVfsBWOUYWPs3tc2mFvfdRw
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2021
There's nothing to say about the batteries - they're in order.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
Good products, good service, I highly recommend the site... but Virginia's error in my order for the second time (Vampire Vape which I hate instead of Medusa).
Translated reviews
Response from Smok-it
Hello Patrick, It's very kind of you to recommend our website. For the error with the virginia, we advise you to call customer service or write an e-mail so that we can replace it for you! We are sorry for the inconvenience, and thank you for your kind comment.
Have a nice day!
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/09/2021
Fast and efficient well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
Not bad, but order tracking is a bit complicated!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
I'll only give the fifth star when the packaging is more environmentally friendly (and the parcel less over-boarded with adhesive tape). For the rest, it's perfect!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Almost perfect, thank you.
Translated reviews
We use cookies for audience measurement and improving user experience.