Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
I'll only give the fifth star when the packaging is more environmentally friendly (and the parcel less over-boarded with adhesive tape). For the rest, it's perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Almost perfect, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
quick and easy delivery bravo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2021
Site navigation not great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2021
At the top nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
Delivery on time,great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2021
Hello, I have not received the entire order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2021
a little expensive compared to other sites but very fast delivery very good overall
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2021
A little long for delivery but the rest very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
Perfect. The only problem on the site is a bug at the time of payment by Visa. The machine indicated a payment problem when in fact the payment was validated. Otherwise, very good... fast, friendly delivery at an attractive price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
Good site...Wide choice of products and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2021
Fast delivery, good customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
Not the right product received I ordered an e-liquid product in 70/30 VG/PG and not a 50/50 as I received. See the e-mail of 13.04.2021 to which you still haven't replied...!
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Response from Smok-it
Sir, we haven't replied to you because we didn't receive your message, indeed on the product sheet it is indicated that the liquid is in 70/30 whereas the photo shows it in 50/50, however if the liquid doesn't suit you you can return it to us if it hasn't been opened and we will refund you in full or we can make an exchange for a liquid of your choice even if its value is higher than your purchase. Sincerely.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Good overall, but the packaging can be a little flimsy at times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Snelle levering in België!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Some slowness, but nothing to worry about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
this command well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Very good. 20% off after ordering... too bad...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
The site is well presented and the customer service is fast. Negative point and the wait due parcel.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/03/2021
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
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Response from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Thanks to Eva who added some sweets....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Fast, efficient and professional!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Not too bad but requires adaptation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
.....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
fast, friendly service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Arrived on time for my order, but I think a cardboard envelope is too small for liquids, it could have been pierced during shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Thanks for the candy and the hyster x sample . We did not know. It was a very pleasant surprise both by your gesture and by the taste of the liquid.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Fast and compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
nnnn
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Very good quality products, delivery on time but unfortunately this product is missing the batteries.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Nothing to say perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2021
Delivery on time product complies with my request
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Satisfied with our first order, we plan to place more in the near future.
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