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Rating: 4 out of 5
quick and easy delivery bravo
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Site navigation not great
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A
Rating: 4 out of 5
At the top nothing to report
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Rating: 4 out of 5
Very good product
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Rating: 4 out of 5
Delivery on time,great
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Rating: 4 out of 5
Very good
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Rating: 2 out of 5
Hello, I have not received the entire order.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
a little expensive compared to other sites but very fast delivery very good overall
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Rating: 4 out of 5
A little long for delivery but the rest very good!
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Rating: 4 out of 5
Perfect. The only problem on the site is a bug at the time of payment by Visa. The machine indicated a payment problem when in fact the payment was validated. Otherwise, very good... fast, friendly delivery at an attractive price.
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Rating: 4 out of 5
Good site...Wide choice of products and fast delivery.
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A
Rating: 4 out of 5
Fast delivery, good customer service
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Rating: 2 out of 5
Not the right product received I ordered an e-liquid product in 70/30 VG/PG and not a 50/50 as I received. See the e-mail of 13.04.2021 to which you still haven't replied...!
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Response from Smok-it
Sir, we haven't replied to you because we didn't receive your message, indeed on the product sheet it is indicated that the liquid is in 70/30 whereas the photo shows it in 50/50, however if the liquid doesn't suit you you can return it to us if it hasn't been opened and we will refund you in full or we can make an exchange for a liquid of your choice even if its value is higher than your purchase. Sincerely.
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Rating: 4 out of 5
Good overall, but the packaging can be a little flimsy at times.
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Rating: 4 out of 5
Very fast delivery.
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Rating: 4 out of 5
Snelle levering in België!
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Rating: 4 out of 5
Some slowness, but nothing to worry about
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Rating: 4 out of 5
this command well
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Rating: 4 out of 5
Very good. 20% off after ordering... too bad...
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Rating: 4 out of 5
The site is well presented and the customer service is fast. Negative point and the wait due parcel.
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Rating: 2 out of 5
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
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Response from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
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Rating: 4 out of 5
Thanks to Eva who added some sweets....
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Rating: 4 out of 5
Fast, efficient and professional!
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Rating: 4 out of 5
Not too bad but requires adaptation
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Rating: 4 out of 5
.....
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Rating: 4 out of 5
fast, friendly service
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Rating: 4 out of 5
Arrived on time for my order, but I think a cardboard envelope is too small for liquids, it could have been pierced during shipping.
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Rating: 4 out of 5
Thanks for the candy and the hyster x sample . We did not know. It was a very pleasant surprise both by your gesture and by the taste of the liquid.
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Rating: 4 out of 5
Fast and compliant
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Rating: 4 out of 5
nnnn
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Very good quality products, delivery on time but unfortunately this product is missing the batteries.
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Rating: 4 out of 5
Nothing to say perfect
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Delivery on time product complies with my request
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Rating: 4 out of 5
Satisfied with our first order, we plan to place more in the near future.
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Rating: 4 out of 5
I was a little disappointed by the delivery snafu, which was not directly due to smok-it, who were responsive and attentive.
The site is very good.
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The site is very good.
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Rating: 2 out of 5
Order not received...
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Response from Smok-it
Sir, we informed you by e-mail on the same day that your order was blocked due to the leakage of the last article we had in stock. 7 days later you contacted us to find out about the progress of the order, following which we sent you an e-mail re-explaining the situation. Following this return you decided to cancel the order and obtain a refund, which we did as soon as we had your confirmation.
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Rating: 4 out of 5
I could have put "5"... but lacked the little extra of my first orders (a candy at the 1st; an extra bottle at the 2nd). However, very good delivery and speed...
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