Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
Totally reliable
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2018
Good site with good prices and received asser quickly.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/05/2018
Very good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Quite complete
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
Delivery without problem, 3 days after order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
Correct ordering and reception
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/04/2018
Order problem, wrong product. Arrived quickly as expected, but by recorded delivery and the products were not necessarily protected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
Fast and clear site. Very good.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
The site is very well done
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Delivery a little slow, otherwise very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Very good site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2018
Very good site
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/02/2018
Disappointed because the product received does not conform to the order and is defective.
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Response from Smok-it
Hello, we apologize for the problem encountered, indeed there was an error of color for your battery that we received well in return, for the defective part it is an element which can arrive we cannot unfortunately test all the products which we receive one by one, but for your sending in the good color we will test your battery to ensure us of the correct operation.
Yours faithfully
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
Easy to use, great choice of products, one small downside is that delivery sometimes takes longer than a week, which is a shame. But I think it depends on the day of the order. Having said that, some sites also deliver within 48 hours, free of charge, with a minimum order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2018
the products are good and I got a little surprise gift.however 8 days for delivery....
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Response from Smok-it
Hello, we understand the fact that your delivery took longer than expected, and we apologize, but due to the bad weather that week, the carriers were prohibited from driving for most of the week, which is why your delivery took longer than normal.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/02/2018
Following my order and as presented on the photo of this one I expected to receive 5 resistance TFV8 but surprise I receive only one, in short apart from that the delivery times are reasonable
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Response from Smok-it
Hello, the photo shows the product in a box of 3 and not 5, but we point out that they are sold individually, you can imagine that 5.90 for 5 or 3 resistors is not possible, it is not even our purchase price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
The packaging left much to be desired, was far too fragile and had been ripped open (the contents were visible). One wonders whether a postal agent had not planned to check whether the contents were to his liking.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
reliable reactive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
speed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2018
Nice and clean
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/01/2018
I didn't receive my parcel so it was a bad experience.
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Response from Smok-it
Hello, according to your shipment history, the post office delivered your order to your mailbox on 22/01. If this is not the case, please contact your post office to find out why it was not delivered.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/01/2018
No information after payment.
Delivery too long.
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Response from Smok-it
Hello, after payment you were notified by email with a link to track the shipment of your order. Then the delivery time of the post office is an element that we can not control, in fact the post office can deliver you in 24/48h or within 5 days after our shipment, all this varies depending on the region of destination.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2018
Simple and clear website. Product received with a nice storage case.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
Easy to use and fast delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2017
My order arrived 6 weeks later, in 2 packages. The first package was empty. The packaging had been opened (customs? post? other?). Basically, I received a shredded envelope with 5 samples of an aroma so bad for my taste that I threw them away. The 2nd arrived 1 week later. It would be nice if delays were announced at the time of ordering, and not when payment has been made and a "reasonable" delay has already passed.
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Response from Smok-it
Hello, we agree with you about the delay, you should know that liquids or materials coming from abroad go through the French customs, it happens very often especially at the end of the year that there are controls, in the case of your liquids we had a delay of 2 weeks because of a control, this unfortunately we can not predict, For the first shipment, you did not make any reservation or refused the parcel due to its poor condition. Following the missing item, we opened an investigation in order to obtain compensation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
Reçu ds les temps après pour la qualité je dirai plus tard sa fait que 3 jours que J'ai mis la mèche
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
A small problem with the stock availability announced on the website, but the team managed the problem perfectly, providing visibility on the situation. Once shipped, the order arrived in a timely manner.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Waiting for the product missing from the order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2017
1st order and no worries, fast delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2017
Delivery time far too long. I had a problem with my product, the person on the phone was no help.
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Response from Smok-it
Hello, unfortunately we do not control the delivery made by the post office, in period of December the deadlines are lengthened considering the strong demand, concerning your call for an explanation on your product we are sorry that this one could not be of any help to you, however you can contact us via the mail box [email protected] if your problem persists.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
Good product and very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
Super
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2017
very well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
Serious site, respectful of orders and deadlines.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2017
Very good site, nothing to say. One downside: the delay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2017
well one of the cheapest on the kind of cig purchased
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/11/2017
Very slow shipping
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