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A
Rating: 5 out of 5
Very fast, with the little sweet that always makes you happy
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
Summary of reviews
Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
Reviews 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Respecting the deadline even during this period of confinement.
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A
Rating: 5 out of 5
1ére commande en plein confinement bon un peu long 15jours mais excusable et le produit parfait vient de faire une nouvelle commande, à suivre
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A
Rating: 5 out of 5
FAST DELIVERY WITH AN EXTRA KREMA CANDY
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A
Rating: 5 out of 5
Fast delivery quality products I recommend
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A
Rating: 5 out of 5
Serious site, very fast shipping and delivery despite the confinement, top service, nothing to complain about!
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A
Rating: 5 out of 5
Nice, fluid site and a wide variety of materials. I had no trouble finding what I needed.
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A
Rating: 5 out of 5
dispatch a little long but given the economic situation it's normal otherwise very satisfied
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A
Rating: 5 out of 5
Fast, attractive prices
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A
Rating: 5 out of 5
Received promptly
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A
Rating: 5 out of 5
clear and precise
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A
Rating: 5 out of 5
Efficient, fast, professional, fully satisfied. Site to be recommended.
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A
Rating: 5 out of 5
Hello, the site is great. And my order was great. Thank you, I would recommend the site to friends and I would recommend your products again.
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A
Rating: 5 out of 5
Despite slow delivery, good reception after 6 days. Thanks you
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A
Rating: 5 out of 5
Clear and pleasant
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A
Rating: 5 out of 5
Impeccable service and fast delivery.
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A
Rating: 5 out of 5
Fast, careful shipping!
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A
Rating: 5 out of 5
Very satisfactory products and very fast delivery
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A
Rating: 5 out of 5
Really at the top, the setting up of the chronoposte for delivery is really great and the price is really good. I appreciate their availability if I have a question, I call and immediately I have my answer. Even in these times of confinement and complicated working conditions, the service is top notch, 10/10.
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A
Rating: 5 out of 5
Very fast delivery and compliant products
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A
Rating: 5 out of 5
Reactive in case of error on your part.
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A
Rating: 5 out of 5
....
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A
Rating: 5 out of 5
They're really nice.
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A
Rating: 5 out of 5
Clear, simple and pleasant! I'm a fan!
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A
Rating: 5 out of 5
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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A
Rating: 5 out of 5
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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A
Rating: 5 out of 5
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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A
Rating: 5 out of 5
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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A
Rating: 5 out of 5
Fast and efficient, thank you
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A
Rating: 5 out of 5
Cheap and quality product
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A
Rating: 5 out of 5
Containment or not ... Smok-it always answers seriously.
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A
Rating: 5 out of 5
Fast, intact and complete delivery.
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A
Rating: 5 out of 5
Fast, complete delivery. Practical in these times of confinement
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A
Rating: 5 out of 5
Fast delivery, order arrived in 48 hours despite the confinement.
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A
Rating: 5 out of 5
Order received as expected, products and packaging in line with my expectations. Very professional, I recommend
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A
Rating: 5 out of 5
Perfect, fast delivery.
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A
Rating: 5 out of 5
Order placed and received perfectly within 3 days, fast!
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A
Rating: 5 out of 5
fast and complete!
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A
Rating: 5 out of 5
Perfect! Fast and neat
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A
Rating: 2 out of 5
Delivery time not respected at all, I ordered 4 times on 2 other cam sites and the product was delivered the next day or even 3 days later. Now, it's been 3 days, and still no tracking number, no news... I contacted support and got a very brief reply of just a few words that didn't really explain the situation. I understand that with this health crisis it's harder, but in this case, warn the customer of a possible delay and don't leave him waiting with nothing... at least that's what I was taught in business management / and sales a few years ago.
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Response from Smok-it
Hello, you sent us a message at 19:48, our team being understaffed we can not respond to all messages in a timely manner, and you will understand that at present they are very numerous, we told you this morning at 9:56 that your order was leaving today, The situation, as you must know, is complicated when it comes to delivery times, and allow me to express my doubts about a delivery time of less than 3 days for Belgium for standard shipment, excluding chronopost, UPS or other express carriers. Delivery times of 2 to 3 days are for metropolitan France as a general rule, but this is an average delivery time (excluding periods of confinement), and is not guaranteed.