Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Hello, we understand your disappointment with the delay, but at the moment it's very difficult with the post office. That's why we've introduced the chronopost solution since the beginning of April, which guarantees delivery within 48 hours.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/05/2020
A credit note that obliges you to take back an order and therefore pay shipping costs is really not cool at all. I think it's an average idea.
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Response from Smok-it
Hello, for your information, shipping is free from 29.90 euros, you have accumulated 4.4 euros in loyalty points to date and with code 010620 you have a 10% discount on the entire site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/05/2020
Parcel received on time but in a simple followed letter, result one of the vials is pierced half emptied in the package.
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Response from Smok-it
Hello, the fact that the shipment was made by registered mail has no impact on a leaking vial, in your case it's a bottling problem in the factory, the shipment would have been in cardboard box you would have had the same disappointment, following that we send you a new bottle.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/04/2020
Delivery time not respected at all, I ordered 4 times on 2 other cam sites and the product was delivered the next day or even 3 days later. Now, it's been 3 days, and still no tracking number, no news... I contacted support and got a very brief reply of just a few words that didn't really explain the situation. I understand that with this health crisis it's harder, but in this case, warn the customer of a possible delay and don't leave him waiting with nothing... at least that's what I was taught in business management / and sales a few years ago.
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Response from Smok-it
Hello, you sent us a message at 19:48, our team being understaffed we can not respond to all messages in a timely manner, and you will understand that at present they are very numerous, we told you this morning at 9:56 that your order was leaving today, The situation, as you must know, is complicated when it comes to delivery times, and allow me to express my doubts about a delivery time of less than 3 days for Belgium for standard shipment, excluding chronopost, UPS or other express carriers. Delivery times of 2 to 3 days are for metropolitan France as a general rule, but this is an average delivery time (excluding periods of confinement), and is not guaranteed.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2019
package opened, missing 1 set of TFV12 silicone gaskets, missing candy taste Banana 10ml nicotine 3ml, violet 10ml nicotine 3ml for a first order it's disappointing.
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Response from Smok-it
Hello, as we told you in a previous email, you can send us the photo corresponding to your receipt, we will make a claim with colissimo and upon receipt of your photo we will send you the missing products. We send orders in good and due form by carrier, then the routing and handling of packages with these carriers are elements that we do not control, we resort only to claims to settle the dispute. This does happen, but it's quite rare.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2019
I received the order today but 3 of 4 falcons spilled about 1/4 of its contents on the trip... the package smelled very good on delivery... too bad! Everything was soaked!
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Response from Smok-it
Hello, we've taken note of your feedback. Our bottles are inspected before any order is dispatched, precisely to make sure they're not leaking. However, as soon as we hand them over to the carrier, we don't check the handling of the package, because if the package falls or is thrown around, as can unfortunately happen, the bottles' seal may be less effective.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/02/2019
I did not receive a duplicate item. Instead, I received similar items with different characteristics and colors, without a word of explanation or any attempt to contact the seller beforehand about an out-of-stock situation, for example.
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Response from Smok-it
Hello, we have contacted you by phone following your message, we do not understand what happened to your order, we can be reached at 0142728156. The products are all in stock in the colors you requested, thank you for your feedback. Thank you for your feedback.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/01/2019
Average...The parcel number doesn't work so we can't track it...And several bottles leaked in the envelope...Result two bottles half empty and product everywhere...!!
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Response from Smok-it
Hello, we're sorry for your inconvenience, please send us a photo of the state of your delivery with the vials in question on our box [email protected] in order to notify our supplier and on the next order we'll send you one more, this happens very rarely with this type of vial and unfortunately we can't check the vials one by one.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/10/2018
I ordered 6 liquids at 3mg and received 5 at 3mg and 1 at 6mg. Shipping a little long
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2018
Normal
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/02/2018
Disappointed because the product received does not conform to the order and is defective.
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Response from Smok-it
Hello, we apologize for the problem encountered, indeed there was an error of color for your battery that we received well in return, for the defective part it is an element which can arrive we cannot unfortunately test all the products which we receive one by one, but for your sending in the good color we will test your battery to ensure us of the correct operation.
Yours faithfully
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/02/2018
Following my order and as presented on the photo of this one I expected to receive 5 resistance TFV8 but surprise I receive only one, in short apart from that the delivery times are reasonable
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Response from Smok-it
Hello, the photo shows the product in a box of 3 and not 5, but we point out that they are sold individually, you can imagine that 5.90 for 5 or 3 resistors is not possible, it is not even our purchase price.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/01/2018
I didn't receive my parcel so it was a bad experience.
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Response from Smok-it
Hello, according to your shipment history, the post office delivered your order to your mailbox on 22/01. If this is not the case, please contact your post office to find out why it was not delivered.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/01/2018
No information after payment.
Delivery too long.
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Response from Smok-it
Hello, after payment you were notified by email with a link to track the shipment of your order. Then the delivery time of the post office is an element that we can not control, in fact the post office can deliver you in 24/48h or within 5 days after our shipment, all this varies depending on the region of destination.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2017
My order arrived 6 weeks later, in 2 packages. The first package was empty. The packaging had been opened (customs? post? other?). Basically, I received a shredded envelope with 5 samples of an aroma so bad for my taste that I threw them away. The 2nd arrived 1 week later. It would be nice if delays were announced at the time of ordering, and not when payment has been made and a "reasonable" delay has already passed.
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Response from Smok-it
Hello, we agree with you about the delay, you should know that liquids or materials coming from abroad go through the French customs, it happens very often especially at the end of the year that there are controls, in the case of your liquids we had a delay of 2 weeks because of a control, this unfortunately we can not predict, For the first shipment, you did not make any reservation or refused the parcel due to its poor condition. Following the missing item, we opened an investigation in order to obtain compensation.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2017
Delivery time far too long. I had a problem with my product, the person on the phone was no help.
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Response from Smok-it
Hello, unfortunately we do not control the delivery made by the post office, in period of December the deadlines are lengthened considering the strong demand, concerning your call for an explanation on your product we are sorry that this one could not be of any help to you, however you can contact us via the mail box [email protected] if your problem persists.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/11/2017
Very slow shipping
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/10/2017
Order received 10 days after ordering.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2017
Very little explanation of payment conditions. No e-mail to explain the longer wait when paying by check.
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Response from Smok-it
Hello, it may not be explained on the site that the processing time is longer for a payment by check, but it is normal that we take precautions following the cashing of a check on a distance selling and especially respect the 14-day withdrawal period.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2017
received an Eliquide 50ml already opened, very disappointing.
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Response from Smok-it
If you are not satisfied, you can return the item by contacting our team at the following address: [email protected]. Thank you for your return.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/12/2016
Fine
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/06/2016
Very disappointed for this order of e-liquids because when opening the box delivered, it was all soaked with liquid because a glass bottle of 30 ml (tik tak juice) had emptied during transport ... result 1 bottle lost and all the others quite greasy and sticky!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/10/2015
I find that shipments are more artisanal than professional and I am very disappointed that many e liquids are sent with short or even very short expiration dates.<br /> In summary, my feeling is: lack of seriousness.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/09/2015
I can't say that I'm satisfied with your commitment <br /> I must say that at the price of delivery (4.90) you took 7 days to fulfil your commitments, it's easier to place an order than to receive it<br /> Best regards
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/09/2015
liquid leaking into the pouch
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/08/2015
Hello, I'm not satisfied with the merchandise, it doesn't work. I've sent you an e-mail but no reply, although I've always been satisfied.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/07/2015
Customer service does not reply to emails about our orders. Colissimo paid but no tracking number
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2015
Product in stock on the site but not in store.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/05/2015
Error on the address given to the carrier, the parcel was addressed to Chenay instead of Chey, fortunately the letter carriers know us in the small towns.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/05/2015
Lousy customer service because they don't answer the phone. Mixed up about a delivery I should have received today.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2015
Product nikel on cons zero delivery it took 1 week to receive 4 bottles colissimo € 5, 90. A max letter would have been enough, it's a shame about the delivery, I'm disappointed.
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