Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Taking into account the quick order like sending only when I ask for colissimo, it often arrives in tracked letter but overall good
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Response from Smok-it
Hello Olivier,
Thank you for taking the time to share your feedback.
We are glad that the preparation of your order generally satisfies you. We also take into account your remark regarding the shipping method to further improve your experience on Smok-it.
The Smok-it team
M
Mathieu A.
Rating: 3 out of 5
following a purchase from 30/04/2025
Products generally available, very competitive prices. However, shipping times tend to get longer and longer.
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Response from Smok-it
Hello Mathieu,
Thank you for your feedback and your rating. We are delighted that you appreciate the availability of our products and our competitive prices. We take your comment regarding shipping times into account and are actively working to improve them. Your satisfaction is our priority, and your feedback is valuable to us.
Looking forward to serving you again!
The Smok-it team
I
Ivan W.
Rating: 3 out of 5
following a purchase from 07/02/2025
deliveries always take a long time...
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Karol W.
Rating: 3 out of 5
following a purchase from 27/01/2025
Little long delivery time
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Olivier H.
Rating: 3 out of 5
following a purchase from 13/09/2024
Average, a decent experience but some services need to be improved. long time for my request to be taken into account, delivery in three days, but good.
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Response from Smok-it
We mention on the site delivery of 48 to 72H excluding Sunday, you ordered on 13/9 delivered on 17/9, there is nothing abnormal.
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Emmanuelle P.
Rating: 3 out of 5
following a purchase from 14/07/2024
Delivery times far too long. I placed my order on a Monday and the parcel was only delivered on Friday. I didn't receive my order until the following Monday.
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Olivier H.
Rating: 3 out of 5
following a purchase from 17/06/2024
Fast navigation on the site to find my neutral blond tobacco flavour liquid, slow processing of my request (I had to call smok-it again to get them to send me the order.) No need to contact customer service. Fast delivery all in one day.
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Erik D.
Rating: 3 out of 5
following a purchase from 31/05/2024
The nicotine dosages were not respected. My 10mg products were delivered in 20mg. If Smok it doesn't have the products, don't display them when ordering.
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Ivan W.
Rating: 3 out of 5
following a purchase from 15/05/2024
delivery takes a long time...
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Julie D.
Rating: 3 out of 5
following a purchase from 21/03/2024
The site is serious and I received the vapes quickly but the vapes have the taste of burning very quickly, they are of poor quality. It's not the site's fault.
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Melahrinidis C.
Rating: 3 out of 5
following a purchase from 04/01/2024
your deliveryman has a problem, it's already two orders that they pass in the mailbox while I'm home (they do not ring) note that the package ordered is much larger than the slot of my mailbox, but despite this, they still passed in compressing the package they have to pull their ears to tell them to 'SOUND" before dropping the package in the mailbox!
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Response from Smok-it
Your shipment was delivered by the BPOST letter carrier. We advise you to check with him so that this does not happen again.
D
Dias B.
Rating: 3 out of 5
following a purchase from 01/12/2023
I have not yet received the product
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Olivier H.
Rating: 3 out of 5
following a purchase from 23/10/2023
Fast navigation on the site but at the moment of validating the basket I had a fatal error and I contacted smok it to solve the problem twice at 7 days intervals. Despite everything the contact with smok it was fast for this problem. We will see in a few times if the problem returns.
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Response from Smok-it
From the transaction history it appears that the validation was refused because the identification of the buyer was not at the end of the validation process, in fact this happens when you confirm your purchase and you leave the page too soon it cancels the validation, to do this you must wait for an order confirmation email from the site before closing this page because only the order confirmation email indicates that the order has been validated.
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Cécile C.
Rating: 3 out of 5
following a purchase from 21/09/2023
For the second time, I didn't receive my parcel.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
Unfortunately they made a mistake in the delivery address so the package was returned to sender. I have received nothing. I've contacted them but no answer yet. I'm disappointed, it usually goes well.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
even though I was at home waiting for the parcel, they didn't ring the bell and put the parcel in the letterbox! regarding the online tracking of the parcel, there's work to be done on that front! otherwise, I received my orders fine,, thank you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/07/2023
Compliant order, but 8 days from order to receipt is a long time.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/07/2023
Fast navigation on the site and slowness of taking into account fast delivery and in conformity with my waitings.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Price has gone up a lot too bad it's becoming less interesting
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2023
After reception, I had the inconvenience of seeing '4 resistance filters worn out after 3 days of use.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Order conforms to my expectations
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/05/2023
fast shipping
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2023
Product error, excellent responsiveness for the return and receipt of my correct order.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/05/2023
delivery can sometimes take a long time
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/04/2023
RAS on the site fast delivery and I benefited from a promo on the other hand disappointment at the level of the product the 7000puff are far from being achievable half the liquid the cigarette leaks and taste of burned so hs resistance half too bad. I'll try again in case I uusnmal fall too bad the taste is very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2023
No problem
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/03/2023
Request taken into account long I had to send an email for the dispatch of my request for liquids.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2023
Items are more expensive than on other sites ;( Shipping is fast and well managed :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/12/2022
Order cancelled due to unavailability of purchased products. Refund without problem, but disappointing nonetheless.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2022
The cigarette tastes like burnė I sent 2 emails no response
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Response from Smok-it
Hello, thank you for your feedback, for this problem, have you checked that you have waited a minimum of 5 minutes for the new resistor to imbibe the e-liquid correctly. If you try to vapourize directly, the resistor will burn and you'll have to change it. Have a nice day,
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/12/2022
order placed and waited two days to receive my order, which met my expectations.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Long lead time for processing my liquid request and for delivery, but the order met my expectations.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
I bought clearomizers, and half of them had defects, so trash.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2022
One week for delivery is far too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
delivery too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2022
Non si capisce lo stato della spedizione
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Product is good as I have had the ice cream mango before when I was in Paris as the taste stays well. I gave a 3 as it was hard to find under your search and your magnifying search button doesn't really work very well
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2022
Conforms but products sent 2 days after order, so received after a week because there was Monday, August 15. It would be nice to send the same day or at least the next morning; I had the memory that you were faster.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/08/2022
A little long to send the tracking step
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2022
I have not received part of my order
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