Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

3 star reviews

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/06/2022
Very long shipment, my parcel took over a week to be handed over to the carrier.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/06/2022
Product received does not conform to order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/06/2022
Packaging damaged on receipt.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/03/2022
good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/02/2022
Reasonable price but the shipping time is still quite long 5 days before shipment I find it long!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
Satisfied with the content of the order but delivery time too long compared to usual.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
Filter options don't work very well
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2021
Delivery time over 72 hours
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
Delivery too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/10/2021
No stock ! No order refunds yet!!!
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Response from Smok-it
Hello, following your request the items were refunded on 02/11/2021 on your credit card transaction.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2021
For the first time, there was an oversight in my order, which can happen to anyone and will not prevent me from continuing to order from you... However, when I received my order, I received all the liquids and boosters in good quantity, but the datt white stuff cotton parquet was not present. Apart from this detail, I'm generally satisfied with Smok it :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2021
The products are packaged in a "reinforced" envelope, but this didn't stop one of the liquids from leaking. Very good chocolate smell, but very unpleasant to the touch when you open the envelope. Some sites put the products in cardboard boxes, which are much more protective.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/09/2021
in my parcel some bottles leaked
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
An order cashed but the product is out of stock! No refund offered...
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Response from Smok-it
Sir, we informed you of a stock error on the product you ordered and offered to replace it, at no time did we force you to accept our proposal. If you wanted a refund, all you had to do was let us know and we would have done so without any problem.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
The request for notification arrived 2 days before I received the parcel!... So I'm informing you of a problem with my long-awaited cigarette: the voopoo find that I rushed to try out but alas, after fitting it according to the instructions, no response from the battery! I tried to charge it, but the light was green, so I tried to understand why it wasn't responding to me - the light wasn't there!...? Reopening with a huge leak of liquid After cleaning, no more result! I'm obliged to ask you to take it back to try a new promotion, which I hope will give me greater satisfaction!!!...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2021
Good site navigation, perfect delivery, perfect WFC product and nicotine. But very disappointed with Poom 2000mg.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Delivery a little long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
I had ordered products in 3 mg nicotine and received them in 10 mg. This is the first incident I've had since ordering.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/05/2021
packaging can be improved
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/02/2021
Perfect reception of the order. I ordered 4 shotfills and 1 aroma. In the order, I had 1 shotfill date exceeded, normal I knew it with the purchase. The aroma had the right date, but the other 3 shotfills, the dates had disappeared, on 1 it was clear that someone had used a product to erase the date, and on the other 2 dates could not be found. So, 1st order and last.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/02/2021
Rather long delivery ( one week) A liquid was missing in the parcel without any message of explanation of the site. Obviously a problem of provisioning, but the least of the things would be to warn or propose something at the time of the preparation of the order. The prices are relatively high compared to other sites, I personally ordered there JUST for the liquid which missed in the order..not chance.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
Product no longer available, so order refunded
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Be careful to read the information, which is not always very clear. For example, whether the batteries are included or the compatibility of the various components... Otherwise fast delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2021
I ordered 2 boxes of resistors and received 2 resistors. I sent an email to report it, no answer, I phoned customer service, they were supposed to get back to me within the day but no phone contact. To date I have paid for 2 boxes of resistors, already expensive, and I have received 2 resistors. Problem unresolved
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
Less satisfied: delivery time of 6 working days compared with 2 days for the first order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Delays too long.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/12/2020
Ordered on the 29th, sent on the 30th, received on the 4th. A little long.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2020
R.A.S.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
No comment
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
I was on my phone ordering. I had a hard time seeing all the products you were selling. I came across some interesting products by chance. And when I clicked on filter tabs on the left, it opened the wrong page. Delivery was perfect, right on time. And the products as expected. Many thanks to you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/09/2020
Delivery takes a long time, but I received my complete order with a small caramel kdo.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/09/2020
Delivery times too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/08/2020
Parcel received 8 days after ordering by recorded delivery. I'm used to ordering from a competitor, with the same type of shipment it arrives 2-3 days after the order. Then, the resistance ordered in addition is defective, fortunately there was one with the cigarette.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/08/2020
on the site there is written 2 to 3 days for the delivery I am waiting for my delivery since soon a week
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/08/2020
Usually nothing to say about the responsiveness of the site, but the last order was shipped 5 days after being placed... Which means that I should receive my order for the 9th on the 17th! Otherwise, the prices are very attractive.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Delivery to letterboxes on schedule
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2020
Choice of items a little restrictive when selecting items to put in the basket Positive points: diversity of products and ease of searching for what you're looking for thanks to the filter.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/07/2020
Complete order but one vial (50ml) pierced! Liquid everywhere... Very unappreciative.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
Very long 10-day delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/05/2020
A little disappointed, as I would have liked to know that some eliquids were not available.
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